Every element was faultless. Making the booking was effortless - in the shop in Forest Row. I wasn't kept waiting when I attended for my appointment. My practitioner (James, I think) was courteous... See more
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Seen on time. Listened to concerns and took into account recent health issues. Audiologist fully explained the testing procedure and what is being tested. Clear explanation of the outcome of the te... See more
I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... See more
My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throug... See more
Company details
- #9 of 20 best companies in Audiologist
About Hearology Forest Row
Written by the company
The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.
Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.
Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction.
Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware.
Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street
Contact info
The Square, Castle House, Lewes Rd, RH18 5ES, Forest Row , United Kingdom
- 02037474615
- hello@hearology.uk
- hearologyforestrow.uk
4.9
Excellent
483 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent customer care
Excellent customer care, everything about the test was explained to me in detail and I was made to feel very relaxed during the test.
I was particularly impressed with the offer of a free trial for the hearing aids for a fourteen day period,
Michael also reiterated that the trial was not dependent on purchasing aids from Hearology.
I have no hesitation in recommending Hearology to anyone who thinks that they need hearing test.
18 December 2025
great service
great service, Steve at Forest Row did a super job and was very friendly and efficient.
17 December 2025
Goodbye to ear drops before syringeing
Softening the ear wax with ear drops for a couple of days before syringeing is often recommended.Quite unnecessary for Hearology's microsuction technique.Also, with the visual probe, the doctor can see everything throughout the process.In this reviewer's experience, microsuction is needed less frequently than traditional syringeing.
2 December 2025
The audiologist explained everything
The audiologist explained everything. A helpful service.
16 December 2025
Professional Service
Seen on time. Listened to concerns and took into account recent health issues.
Audiologist fully explained the testing procedure and what is being tested.
Clear explanation of the outcome of the test with hard copy of results provided. Agreed next steps and follow up appointment.
24 November 2025
Familiar with the audiologist
21 November 2025
Lightbulb moment
My husband attended a diagnostic hearing appointment at Hearology to ascertain how much hearing loss there was after a recent stroke. He has asphasia and is finding some speech and understanding challenging. He felt his hearing was only very slightly different however the tests undertaken showed a significant hearing loss on one side. Michael was not only gentle and mindful he was also extremely helpful in explaining exactly how the stroke had caused hearing loss and what range was affected before going on to fit him with temporary hearing aids, my husbands reaction to hearing clearly brought tears to my eyes and completely blew his mind an absolute lightbulb moment. It immediately made a difference to his speech and understanding and with constant wear will only improve more.
Hearology will guide you every step of the way to hearing clearly now and for the future with constant check up and tweaks to the aids ensuring you’re getting the best possible.
Hearing loss if left undetected can cause memory loss as the brain shuts off what it can no longer hear.
I cannot recommend Hearology enough.
18 November 2025
Easy to book online
Easy to book online, next day appointment too. When you have a blocked ear, you don't want to be waiting too long. Stephen was welcoming, thorough and made me feel at ease. Would definitely recommend and use again
18 November 2025
Ear Cleaning Procedure
The customer service offered was excellent. My treatment was carried out professionally and efficiently by Stephen. Would highly recommend this company.
11 November 2025
Unprompted review
A very pleasant experience
A very pleasant experience - caring and friendly professionals.
30 October 2025
Microsuction procedure
I had an ear cleaning: micro-suction appointment, with Steve today.
He was great, talked through the procedure, took his time and was personable and professional.
I will certainly return if I need it done again in the future.
Thank you
28 October 2025
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