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Hearology Forest Row Reviews 

482
•
TrustScore 5 out of 5

4.9

Audiologist
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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to put them at ease, making every visit a pleasant experience. Many highlight the exceptional service, noting the clear explanations, efficient procedures, and personalized care received. Reviewers are particularly impressed with the prompt appointments and the overall smooth and welcoming user experience, often leading to significant improvements in their hearing. However, some customers also noted that the initial phone call to the head office was difficult due to the fast speaking pace of the representative.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as welcoming, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, often describing it as pleasant, comfortable, and... See more

Customer service

People report positive experiences with customer service, highlighting excellent care and detailed... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with the hearing aids and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every element was faultless. Making the booking was effortless - in the shop in Forest Row. I wasn't kept waiting when I attended for my appointment. My practitioner (James, I think) was courteous... See more

Rated 5 out of 5 stars

Seen on time. Listened to concerns and took into account recent health issues. Audiologist fully explained the testing procedure and what is being tested. Clear explanation of the outcome of the te... See more

Rated 5 out of 5 stars

I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... See more

Rated 5 out of 5 stars

My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throug... See more

Company details

  1. #9 of 20 best companies in Audiologist

About Hearology Forest Row

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street

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Contact info

4.9

Excellent

TrustScore 5 out of 5

482 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(482)

165 reviews in the last 12 months

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Rated 4 out of 5 stars

A leaflet would be good

Did a great job at removing my ear wax but a leaflet when visiting, explaining what I should not do like not showering without earplugs would be great. I was told that using my hearing aids would be ok but it wasn't until I
had had a shower that I read online that you shouldn't get water in your ears for 48hrs.
Also, some of us have memory issues so a leaflet would help.

5 September 2025
Rated 4 out of 5 stars

I was impressed by Kaye

I was impressed by Kaye, who did the procedure. She was friendly and told me exactly what was going to happen. So far (only a couple of hours after the procedure) my hearing is certainly better. My only negative is the cost ... it really is a lot of money for something that is carried out so quickly. I'm sure the equipment cost is very high - and the premises rent must be high - but I don't have a lot of disposable income. For something that used to be free on the NHS (and probably still should be), it's expensive.

29 August 2025

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