Hears earplugs definitely work well for motorcycle noise reduction, but they are significantly more expensive than alternatives and lack overall quality. While the packaging looks premium, the case fe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They offered a "free gift" (cleaning kit) with an order of 3 pairs, but I couldn't add it to my cart. Also, the buy 2 get 1 free apparently only applies to three of the exact same decibels in the exa... See more
Company replied
For some reason, my first shipment never showed up. Alliah, the helpful and friendly customer service rep, sent me another pair immediately and free of charge, with expedited shipping. I am honestly... See more
Company replied
Had a shipping issue and Hears seemed genuinely concerned. Ultimately the shipping company lost the package and the service rep replaced my order. I'm patiently waiting to see if this one gets lost as... See more
Company replied
3.5
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I work from home and there’s…
I work from home and there’s construction going on two buildings away. These won’t remove drilling completely, obviously, but they take enough off the sound that I can concentrate without getting irritated every few minutes.
15 September 2026
Unprompted review
Reply from Hears
Hi Chase, we are glad to hear that our product is helping you find some peace and quiet while working from home. We know how challenging it is to concentrate during nearby construction, and we appreciate you sharing your positive experience.
Easy to order
18 October 2026
Reply from Hears
Hi Floors, we’re happy to hear ordering was a smooth experience for you! We want finding your next pair of earplugs to be simple from the very beginning, so it’s great to know the process went well. Thanks for choosing Hears!
I don't know know how the product works…
I don't know know how the product works because I haven't used it yet. Im kinda skeptical because I have bought stuff on Facebook and it turned out not as advertised.
17 October 2026
Reply from Hears
Hi Kevin, we understand that it can take a little time to feel confident about a purchase, especially if you’ve had disappointing experiences shopping online before. We want you to feel comfortable giving your new earplugs a try, and we hope they’ll meet your expectations once you’ve had a chance to use them.
Our team will reach out to you shortly to see how we can help and answer any questions you may have about getting started. We want you to feel supported throughout your experience with us, and we hope to give you the reassurance you need to feel confident in your purchase. Thank you for giving Hears a chance!
Great sound dampening
Great sound dampening. Less wind, but I can still hear my intercom. But my wife took mine because these are the only ones who will fit in her tiny ears and don't fall out. So I ordered a new pair.
17 October 2026
Reply from Hears
Hi Maurice, it is wonderful to hear that these worked so well for your rides, allowing you to block out the harsh wind while still keeping you connected to your intercom. It is also a huge compliment that they proved to be the perfect fit for your wife's smaller ears, even if it meant you had to part with your original pair! Thank you for choosing to order another set, and we hope you both enjoy many comfortable, quiet journeys ahead.
Excellent company.
I had an issue with my delivery (nothing to do with the company - it was a third party) and as a result I didn't receive my order. Contacted Hears and got talking to Mark who was fantastic, without any issue they quickly looked into it, and offered to send the whole order again at no further cost. Credit to the company and to Mark, they clearly take customer satisfaction seriously.
8 October 2026
Unprompted review
Reply from Hears
Hi Ashley, we are so glad you enjoyed your experience with us. It is wonderful to hear that our team could resolve the delivery issue quickly and send out a replacement order at no extra cost. We always aim to prioritize customer satisfaction and ensure our customers are well taken care of. Thank you so much for sharing this positive feedback about our helpful service. We truly appreciate your support.
Not as good of a seal as advertised
Not as good of a seal as advertised. Lots of midrange comes through in a way that runs counter to the advertising. I thought I was getting a useful professional tool. These are not that.
17 October 2026
Reply from Hears
Hi Alas, we’re sorry to hear that the earplugs didn’t provide the level of sound reduction you were expecting. We understand that when you choose earplugs for professional use, you need them to meet your specific needs, and we regret that your experience has fallen short of what you had hoped for.
Our team has reached out to you by email so we can better understand your concerns and discuss how we may be able to help. We’d appreciate the opportunity to work with you towards a more positive resolution and show you that your feedback is being taken seriously.
The company shipped a different item…
The company shipped a different item and won't action anything. I have been waiting over a month now and am almost £70 out of pocket.
It's difficult to tell if this is a scam or not since they do send you something vaguely similar to your order.
Regardless, they took my money and refused to give me what I paid for.
11 September 2026
Unprompted review
Reply from Hears
Hi there, we understand how upsetting it must be to have an unresolved order issue drag on, especially when what arrived wasn’t what you had originally purchased. This is not the experience we want anyone to have, and we’d really appreciate the opportunity to look into what happened and help get this sorted out.
Unfortunately, we haven’t been able to identify your order from the details in your review alone. Could you please contact our support team with your order details and mention Alliah in your message? I’ll make sure your case receives personal attention so we can review what happened and work towards a fair resolution.
We recognize that this has already taken up far too much of your time, and we’d like the chance to put things right.
Reply from Hears
Hi Kathleen, free shipping is always a nice bonus! We’re glad it added to your shopping experience and made choosing your Hears earplugs even better. Thanks for your support, and we hope you enjoy your purchase!
Easy to purchase
16 October 2026
Reply from Hears
Hi Angele, we’re happy to know your experience with purchasing from us was a positive one! We want getting your Hears earplugs to be simple from the start, and it’s lovely to know we made that part easy for you. Thanks for choosing Hears!
I liked your product for awhile and…
I liked your product for awhile and today was able to order some for my daughter and I who attend many concerts :)
16 October 2026
Reply from Hears
Hi MaryAnn, we are so glad you enjoyed our product and are happy we can be part of the concert fun with your daughter! We appreciate your feedback!
I'm kind of sad that I hadn't…
I'm kind of sad that I hadn't discovered Hears earlier. Wore them for the first time last time and it was the first time I've been to a concert and didn't have ringing ears afterwards. Very comfortable and stayed in ear during three hours of dancing. Especially love the option of the extra small ear buds. Highly recommend!
14 October 2026
Unprompted review
Reply from Hears
Hi Sonya, it is wonderful to hear that your first experience wearing these at a show was such a success! Knowing you could dance for hours comfortably, keep them securely in place, and enjoy the event without any lingering noise in your ears afterward means the world to us. We are also glad the variety of tip sizes helped you find the perfect fit. Thank you so much for sharing your experience and recommendation!
I usually remove earplugs whenever…
I usually remove earplugs whenever someone starts talking because voices become too dull. With these I could leave them in and still understand my friends properly. They also felt comfortable after several hours which is something I normally struggle with.
16 August 2026
Unprompted review
Reply from Hears
Hi Grace, thank you for taking the time to share your feedback. We are thrilled to hear that our earplugs allowed you to enjoy clear conversations with your friends while remaining comfortable to wear for hours. Knowing they made such a positive difference in your experience truly means a lot to our team!
Great Customer Service
After having an issue with my shipping address I was assisted by Ancho with their customer service who was able to get the situation fixed. It was a very painless process and they were very helpful!
15 October 2026
Unprompted review
Reply from Hears
Hi Elliot, we are so glad to hear that your delivery location issue was taken care of so smoothly. Thank you for sharing your positive experience with our support team, and we appreciate your kind feedback!
Excellent Warranty
I purchased a pair of Hears and needed to use the 100-day warranty after they were suddenly damaged. Mark was extremely helpful and personally sent me a new pair of Hears. I really enjoy this product and would recommend them to anyone working in loud spaces!
12 October 2026
Unprompted review
Reply from Hears
Hi BJ, having a favorite item get damaged suddenly is always disappointing, so it is wonderful to hear that the warranty process went so smoothly for you.
It is fantastic that you received a fresh pair without any hassle and that you are enjoying the product so much in noisy environments. Thank you for sharing your experience and for recommending them to others who need reliable ear protection!
Easy to order
Easy to order, good price, great colours and fantastic reviews. I look forward to receiving them and wearing them.
15 October 2026
Reply from Hears
Hi Mrs Bates, we’re happy you found a pair that caught your eye! Hopefully, the colors look just as good in person, and you’ll enjoy wearing them once they arrive. Thanks for choosing Hears, and we hope they’re a great fit for you!
Fast check out
15 October 2026
Reply from Hears
Hi Andy, we’re glad placing your order was quick and easy! We want shopping with us to feel simple from the very first step, so it’s lovely to know checkout went smoothly. Thanks for choosing Hears!
Best music earplugs on the market & great customer service
Hears are honestly the best music earplugs on the market. There are a lot recently and as a dancer who often moves in venues with very loud music I have tried a lot of them. While there is competition on the market that is good, I find that no other plugs compare to Hears in sound fidelity and clarity. Also, they sit nicely in the ear and do not move (when inserted properly) in all kinds of movements. The noise attenuation is great as well, even with the 20dB version already, while allowing you to hear and filter speech with perfection, you can hear people clearer than without them.
Also, I had an issue with my Hears at the coating started wearing off. Customer service (Alliah) were so prompt and helpful, and promptly helped me arrange a replacement. Five-star service and customer trust.
14 October 2026
Unprompted review
Reply from Hears
Hi Kate, we are happy to hear that our products are providing such a high level of sound clarity and remaining securely in place during all of your dance movements. It is wonderful to know that speech remains clear and easy to filter even in loud venue environments. We are also glad that my assistance was able to quickly help with your replacement. Thank you for sharing your experience with us!
Fantastic
The hears website would not allow me to order 2 hears 20db of different colours and 1 hears sleep to get their buy three get one free special. I sent a message to their support mail and once they understood the problem Ancho kindly manually did the order for me. 2 weeks later I have them all.
Most importantly the Hears sleep are fantastic (haven't yet tried the others). Took me about 4 nights to get used to them but worth it. I have a snoring partner and am a side sleeper. Slept like a baby, could not hear the snoring and ears comfy.
PS They do come with a small carry case and different size ear fittings too
13 October 2026
Unprompted review
Reply from Hears
Hi Janine, thank you so much for leaving this lovely review. We're glad you enjoyed your experience with us and that our team member could assist you in setting up your promotional order when the system encountered a glitch. It is wonderful to know that your new earplugs arrived safely and are giving you such great results. We are happy to hear that they fit comfortably for side sleeping and effectively block out nighttime noise, allowing you to get a restful night of sleep. Your helpful notes regarding the included sizing options and protective travel pouch are greatly appreciated. We hope you love the other pairs just as much once you get a chance to try them out.
Definitely work, but...
Hears earplugs definitely work well for motorcycle noise reduction, but they are significantly more expensive than alternatives and lack overall quality. While the packaging looks premium, the case feels cheap and the earplugs don't stay in place. It’s actually easier to just put them in your pocket rather than picking them up from the floor every time. I rode many kilometers on my motorcycle with them because they were advertised as the most comfortable earplugs for long trips. However, that's not the case. I tested them with all the included tips, but they are made of very hard rubber. In the end, I had to swap the tips with ones from my Samsung earbuds to save my ears from agony during my trip.
15 September 2026
Unprompted review
Reply from Hears
Hi Giedrius, we appreciate you sharing your experience, and we’re sorry to hear that the product didn’t meet your expectations. We’d like the opportunity to look into your concerns and see how we can help. Unfortunately, we haven’t been able to locate your order using the information available in your review. Could you please email our support team and mention Alliah in your message? I’ll be happy to look into your case personally and help you from there.
Good customer service
There was a delivery issue and Anuki stepped in to resolve it. I appreciate Anuki's willingness to make things right and ensure I have a good experience as a first time customer.
7 October 2026
Unprompted review
Reply from Hears
Hi there, we are so glad to hear that your very first order was taken care of so promptly when a shipping problem occurred. Thank you for your positive feedback and we hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.