Hears Reviews 

I bought these because foam earplugs always work loose during the night. First night with these and they were still in place when I woke up. Small detail but it makes a big difference.

Mark reached out to me and helped with each step of the shipping process. I know how tricky it is getting packages to South Africa and I really appreciated the thoroughness of making sure the order gets to me.

I had an issue with a set of hears earplugs I had ordered. I got in contact and Anuki was brilliant in resolving my issue and gave me the option of a new set or a partial refund. I took the new set as other than the imperfection with the ones I had ordered originally, the earplugs are exceptional! Highly recommend.
Thanks again for your help Anuki!

The courier company used for my order was really dependable. I received an update beforehand, a clear delivery time and confirmation as soon as the package was handed over.

Anuki followed up to check the items had arrived and were working as expected. Outstanding.

I ordered a set of Hears aids however ordered only for 20 DB which for my needs was not sufficient. As soon as I contacted Hears Customer Service (Anuki in particular) I was very pkeased by the way my query was handled. Top customer experience from order to delivery.

Purchased a set of hears to help with sleeping as I live with a chronic snorer. The item was received and although I tried every tip size and followed the instructions it was really uncomfortable, prompting me to initiate a return.

I am beyond disappointed in the service.

Not only do you have to pay postage to receive the item (£4.95 paid). You then have a difficult returns process which involves several hoops to jump through - inputting a return request, uploading photos, purchasing a return label (£6.00), printing the label, affixing this to your own packaging and then returning. You then notify me that you have received the item and it will take up to 5 days to refund.

The item was received by your team on 25 September 2026 and it is now over 2 weeks later with no refund

For an item which cost £36.95 including postage and then a further £6.00 to return (£42.95 total) I would expect much better customer service.

AVOID AVOID AVOID. Loop and snoozeband both provide excellent customer service and would recommend those struggling to sleep start with those brands.

My flatmate plays games late and gets pretty loud when he’s wearing headphones. I used to hear every shout through the wall. These take enough volume off that I can actually drift off instead of waiting for him to finish.

I bought a pair of hears and unfortunately one of the side bits popped out and it was lost. Special thanks to Mark for helping me out with a new pair. Fantastic customer service and I highly recommend Hears.

I have spent years waking up because of every tiny sound around me. These earplugs help without feeling bulky or intrusive in my ears. They have become such a normal part of my evening routine now. Forgetting to wear them feels almost like trying to sleep without my pillow.

The fit worked really well for me. I usually get annoyed by earplugs fast but these stayed comfortable for hours. They didn’t press too hard or feel loose. I forgot I was wearing them after a while.

I bought my order #BO260830065939972 on the 30th of august. It hasn't been delivered yet, the correos tracking says it hasn't even been deposited yet.

I sent an email to the support email to get an automated AI message saying that my order was already shipped, which is a lie.

Tried reaching back on the same email and was never responded to.

Which email should I send it to? I have written to your support
email

They look cleaner than normal foam plugs and feel more premium too. I can wear them outside without feeling weird about it. The sound reduction is smooth, not too strong.

Ordered a pair of earplugs, and a case. Earplugs fell out of my ears every single night, without any exceptions, ie worse than your ordinary cheap earplugs. The soft part also got stuck in my ear twice in the middle of the night, having to use tweezers to get it out. I tried them on and off for 2 weeks.

I assume this is a defect product, but based on the continued experience I'm not so sure about that.
When trying to use their 100 day free return policy, they do not only deduct for their extremely expensive return shipment, but also ask you to pay for it up front. They also suggest you add insurance for the shipping, bumping the price even further.

This is a laughable little scam company, and the product is useless. DO NOT BUY!

I ordered the sleep earplugs from Hears, but unfortunately, the product just wasn't for me. Initially, I wasn't very satisfied with the return process as it felt a bit rocky.
However, the customer service completely turned my experience around. Alliah took care of my case personally and provided excellent support. She followed up with multiple emails and was always checking in to make sure everything was resolved smoothly. While the earplugs didn't work out, I am incredibly grateful for Alliah's dedication and outstanding care!

**Update (October 2026):** Following my review in Trustpilot, a supervisor at Hears personally revisited my case and agreed to reimburse the 125.77 DKK return shipping cost. When the initial reimbursement was reduced by a 50 DKK bank fee, I raised the issue, and Hears arranged an additional payment to cover the difference. I have now received the full amount.

I appreciate the supervisor's personal attention, professional communication, and persistence in resolving the matter. Although the original delivery delay and return process were disappointing, Hears ultimately addressed my concerns and reimbursed the full cost. I'm pleased with how the case was eventually resolved.

I had an issue with my first pair of Hears.
I wrote a review viewing my issues.
I was immediately contacted by their customer service department and they asked me to trial the Hears Sleep version at no charge.
I tried them last night and they were awesome. Comfortable and they worked so well. It drowned all sound and I slept like a baby.
Thank you Alliah, you made my experience wonderful.
I wish more companies treated their customers so well.

It took a little experimenting to find the right angle. Once I got it, they stopped slipping and felt almost weightless in my ears.

I purchased the 26db for my loud motorcycle helmet. I've tried several different companies hearing protection and, not one of them can make the same claim that Hears about their product. I can finally hear calls, music and anything else but no background noise. They're comfortable to ware all day and while off my bike I can easily hear people talking to me. Thank you.

Had a minor mix-up with my initial order and reached out to customer support. Alliah handled the situation amazingly well. She was friendly, responsive, and resolved the issue right away by sending out a free reshipment in Jet Black.

Outstanding service—thank you Alliah for making things right so quickly!