Heartboxscotland Reviews 

513
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the quality of the products and the thoughtful curation of items. Customers eagerly anticipate their monthly deliveries, finding joy and surprise in each box, which often includes unique Scottish treasures and treats. The customer service is frequently highlighted as fast, polite, and exceptionally helpful, contributing to a positive overall experience. However, some people mentioned occasional issues with the quality of certain items, such as broken jewelry or poorly stamped leather, suggesting that some products might not meet expectations. A few other people also felt that the variety in some boxes could be improved by including single items instead of duplicates.

What people talk about most

Product

Consumers express great satisfaction with the products, often highlighting the outstanding quality and... See more

Quality

Clients share positive opinions on quality, consistently praising the outstanding and high-quality items... See more

Subscription

Customers consistently note positive experiences with subscription, expressing delight and anticipation for... See more

Customer service

People report positive experiences with customer service, consistently describing it as great, amazing, and... See more

Location

Reviewers highlight positive aspects of location, expressing a strong affection for the place. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has always been my dream to travel to Scotland, so much so that I actually looked into moving there. Since neither have happened yet receiving my Heartbox each month makes me feel closer to that dr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love receiving my box of Scottish items every month. The thought put into the boxes every month to create these boxes is amazing, the recipes sent are always delicious. Each month whe... See more

Company replied

Rated 5 out of 5 stars

All my transactions with Heartbox have been great. There are the occasional shipping issues, but that is beyond the control of Heartbox. I would suggest on something like the "treats of Scotland" to n... See more

Company replied

Rated 5 out of 5 stars

I enjoy the little sneak peaks provided each month and look forward to receiving my Heartbox and finding the surprises it holds. I appreciate every piece and rarely share the treats. Options for addi... See more

Company replied


Company details

  1. #194 of 374 best companies in Gift shop

Written by the company

Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

513 reviews

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4.7

All reviews

(513)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

I just love getting in touch with my…

I just love getting in touch with my Scottish heritage. It items have been great.

8 July 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for sharing,I am so pleased you love our Heartboxes.

Sending love from Scotland.
Gemma
The Heartbox Team 💙

Rated 5 out of 5 stars

I love the surprise

I love the surprise. I always keep one box unopened so when I feel low it will cheer me up.

8 July 2024
Heartboxscotland logo

Reply from Heartboxscotland

Awe Kay, this really touched me. Thanks so much for sharing, I am honoured that our Heartboxes make you feel so happy.

Sending love from Scotland.
Gemma
The Heartbox Team 💙

Rated 5 out of 5 stars

Angie B

I love the items that come to me every month. They are always packed well and fun to open.

8 July 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks for taking the time to feedback Angie, we love having you part of our clan.

Warmest wishes,
Gemma
The Heartbox Team 💙

Rated 5 out of 5 stars

Bringing a wee bit of Scotland to you

Bringing a wee bit of Scotland to you!
Each Heartbox is lovingly filled with wonderful Scottish products. I absolutely love it!

8 July 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thank you so much for your lovely words! 💙 It makes us so happy to hear how much you enjoy the monthly surprises and discovering more about Scotland’s towns, makers, and treasures.

Thanks for being such a valued part of our Heartbox clan – we’re so grateful to have you on this journey with us. ✨

Warmest wishes,
Gemma
The Heartbox Team 💙

Rated 2 out of 5 stars

I did not receive the Porridge

I did not receive the Porridge, Seed & Blueberry Bar that was supposed to be in this month's box.

10 June 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Melanie

Oh no! We will of course get this out to you, one of the team will be in touch.

Thanks for taking the time to feedback, someone will be in touch to rectify this.

Lachlan
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Always a wonderful box

Always a wonderful box with very thoughtful items. The customer support is more than friendly and helpful. I really recommend this beautiful subscription box.

10 June 2024
Heartboxscotland logo

Reply from Heartboxscotland

Awe Kim thanks so much for the lovely words, it really means alot. Thanks for being part of our Clan.

Sending love from Scotland.

Lachlan
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

A very good box…

The monthly payment is extremely affordable. The items inside of the box are quality items. The ability to cancel IF necessary is an easy process. This is a great box if you have roots in Scotland or just fascinated with Scotland.

8 June 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Deborah

Thanks for taking the time to reply and being part of our clan! It really does mean the world to us. This feedback made our day!

Sending love from Scotland.

Lachlan
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Beautiful items

Beautiful items, from a beautiful country

4 June 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Heather

Thanks so much, we love our Heartboxes and we love to hear you do too.

Hi Deborah

Thanks for taking the time to reply and being part of our clan!

Sending love from Scotland.

Lachlan
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 2 out of 5 stars

Make it gender specific

I cancelled my subscription after the second box and I was regretting it until I got the third box. That was what I needed to confirm it. I truly wanted this to be a great way to stay connected to Scotland over here in the states, but the items just didn’t do it. As a male, I am simply not interested in sea glass, a bracelet, exfoliating face mask, and I don’t know anyone who uses postcards anymore. I apologize for only two stars, but the items over the past three boxes have fallen completely flat. I don’t watch Outlander so that entire box was A bust. The socks from the past box were hideous as well as too small, and the refrigerator magnet was not well done. Literally the only items over three months that didn’t get thrown away was a bottle stopper and a chocolate bar.

17 June 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Steve I am so sorry that the contents of the last couple of boxes were not to your taste. We try to showcase a different aspect of Scottish culture in each and every box so that you can experience something different each month. We release the theme and 2 sneak peeks at what's inside in advance so that if that month isn't to your liking you can skip to the next month.

We really appreciate you taking the time to feedback as it helps us grow and improve each and every month, I will have one of the team reach out to you directly as this isn't the experience we want you to have.

Lachlan
The Heartbox Team💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Burns Crystal Scottish bagpiper

I love the Burns Crystal Scottish bagpiper. It was carefully packaged in a beautifully padded satin box. I have it on display on my entryway table.

9 May 2024
Heartboxscotland logo

Reply from Heartboxscotland

Oh we love him too! Thanks so much for taking the time to feedback.

Lachlan
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 1 out of 5 stars

I along with other customers were under…

I along with other customers were under the impression that we would get a wooden carved Nessie box, to further back this info when I signed up for the box it asked my initials for the box so I was very thrilled. Getting the nessie box was the ONLY reason I signed up for it, I even put in the comments on the website asking if we were getting the box and never received a response. When my box came I was not impressed, I did not get the wooden carved nessie box when I reached out to support for the company I was advised it was only an image used on their website. Lesson learned I canceled all future orders.

8 May 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Amber

Thank you for sharing your feedback with us. We’re very sorry to hear about your disappointment with this month's Heartbox and the misunderstanding regarding the wooden carved Nessie box.

We apologise for any confusion caused by the image used on our website. The elusive nature of Nessie meant that we had to rely on a specially commissioned drawing to represent the theme of the Loch Ness Monster for this month’s box. This artwork was intended to capture the spirit of the legend, and we regret that it led to a misunderstanding.

We will have one of the team reach out to you to follow up directly.

Lachlan
The Heartbox Team 💙

Rated 5 out of 5 stars

Sharing HeartBox

My experience was great because I enjoy receiving a variety of items. I was able to share some of the items I received. The Nessie magnet went to a little one who is going to Scotland in the Fall. HeartBox staff puts a lot of thought into making the combinations fun to open!

24 May 2024
Heartboxscotland logo

Reply from Heartboxscotland

Oh Anne thanks so much, we specially curate each and every box to bring you something special. I am so pleased to hear you loved the box.

Have a wonderful trip!

Lachlan
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 5 out of 5 stars

I love getting this box of Scottish…

I love getting this box of Scottish treasure every month! Most of the items I keep for myself, others I save up and gift them to my family at holidays or birthdays! It’s a win-win for me!

17 April 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Deborah we love your kinds words! Thanks so much for taking the time to feedback and be part of our treasured clan!

Lachlan
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 5 out of 5 stars
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for taking the time to feedback we love having you part of our clan.

Lachlan
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 3 out of 5 stars

Value and interest just not there

I just didn’t feel this box or the last were worth the cost of my subscription. Thinking to discontinue…the fluffy ‘Nessie was just a big “huh?”. The Angel stirrer had no relevance to Scotland except where it was made.

18 April 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Linda

Thanks for taking the time to feedback, the Angel stirrer was linked to the legend of the fallen angels & the mirrie dancers. I'm sorry if this wasn't as clear as you would expect.

I will have one of the team reach out to you directly.

Lachlan
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 5 out of 5 stars

I love this box

The box is always so nice. I enjoy learning about Scotland as well as tasting whatever items are sent . The chocolate was delicious!! The fragrance bag, OMG, it smells so good. I put it in my car. It is wonderful.

18 March 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Jennifer, thanks so much for the lovely feedback we are so pleased you loved this months Heartbox! Thanks for being part of our clan.

Lachlan
The Heartbox Scotland Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Highland Treasures

Love the Heartbox and how the beautiful treasures that are inside that normally I would never know about but get to experience with this l

18 March 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Michelle

Thanks for taking the time to feedback, we love being able to send you wee pieces of Scotland wherever you are in the world!

Lachlan
The Heartbox Scotland Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

The items they choose make me feel like…

The items they choose make me feel like I'm getting an abundance of things in each box, and it takes me back to my lifetime Scotland vacation.

18 March 2024
Heartboxscotland logo

Reply from Heartboxscotland

Awe Andrea this gave up the biggest smile!

Thanks so much for being part of our clan and taking the time to give us such lovely feedback, it really does make our day.

Lachlan
The Heartbox Scotland Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Bringing Scotland to your door

It’s nice to be able to bring Scotland to your door! The ease of purchase and the fun items are just great.

17 March 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Cynthia

We love being able to send you wee pieces of Scotland to your doorstep wherever you are in the world!

Thanks for taking the time to feedback, it really does mean the world to us.

Lachlan
The Heartbox Scotland Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

The variety and value with in boxes is…

The variety and value with in boxes is exceptional.

13 February 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Betsey

We are so pleased to hear you love our Heartboxes! Thanks for taking the time to feedback.

Lachlan
The Heartbox Scotland Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

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