Heartboxscotland Reviews 

513
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the quality of the products and the thoughtful curation of items. Customers eagerly anticipate their monthly deliveries, finding joy and surprise in each box, which often includes unique Scottish treasures and treats. The customer service is frequently highlighted as fast, polite, and exceptionally helpful, contributing to a positive overall experience. However, some people mentioned occasional issues with the quality of certain items, such as broken jewelry or poorly stamped leather, suggesting that some products might not meet expectations. A few other people also felt that the variety in some boxes could be improved by including single items instead of duplicates.

What people talk about most

Product

Consumers express great satisfaction with the products, often highlighting the outstanding quality and... See more

Quality

Clients share positive opinions on quality, consistently praising the outstanding and high-quality items... See more

Subscription

Customers consistently note positive experiences with subscription, expressing delight and anticipation for... See more

Customer service

People report positive experiences with customer service, consistently describing it as great, amazing, and... See more

Location

Reviewers highlight positive aspects of location, expressing a strong affection for the place. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has always been my dream to travel to Scotland, so much so that I actually looked into moving there. Since neither have happened yet receiving my Heartbox each month makes me feel closer to that dr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love receiving my box of Scottish items every month. The thought put into the boxes every month to create these boxes is amazing, the recipes sent are always delicious. Each month whe... See more

Company replied

Rated 5 out of 5 stars

All my transactions with Heartbox have been great. There are the occasional shipping issues, but that is beyond the control of Heartbox. I would suggest on something like the "treats of Scotland" to n... See more

Company replied

Rated 5 out of 5 stars

I enjoy the little sneak peaks provided each month and look forward to receiving my Heartbox and finding the surprises it holds. I appreciate every piece and rarely share the treats. Options for addi... See more

Company replied


Company details

  1. #193 of 375 best companies in Gift shop

Written by the company

Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

513 reviews

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4.7

All reviews

(513)

91 reviews in the last 12 months

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Rated 3 out of 5 stars

I would rather x2 really good gifts…

I would rather x2 really good gifts then several “things “ that are really not very good, cheap and really touristy!!
I am Scottish and usually go over every second year-/- there are some beautiful gifts available ma de in Scotland
Thanks for trying 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦

13 January 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thank you so much for taking the time to share your feedback – we truly appreciate it. 💙

We completely understand that everyone's tastes are different, and we’re sorry to hear that this box didn’t quite exceed your expectations. Our aim is always to deliver a thoughtful selection of Scottish-made items that bring a wee bit of Scotland to our customers around the world.

That said, we really value your perspective as someone who knows and loves Scotland. Your comments help us continue to improve and refine what we offer – and we’ll certainly keep your thoughts in mind for future boxes.

Thank you again for giving us a try and supporting a small family-run business.

Gemma
The Heartbox Team 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Awesome

Awesome, Wonderful and I'm going to miss receiving my Heartbox each month. It always makes me Smile 😃 and excited to see what's in the box. The people at Heartbox are Amazing, Efficient and Very Personable. A Pleasure to work with. Hopefully I will be able to restart my subscription soon. Thanks ☺️

12 January 2025
Heartboxscotland logo

Reply from Heartboxscotland

Awe thanks so much for the kind words and for being a loyal part of our clan.

Sending warm wishes to you from Bonnie Scotland.

Gemma
The Heartbox Team 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I love love my Heartbox

I love love my Heartbox. Thank you so much it arrived in time for Christmas which was great.

5 December 2024
Heartboxscotland logo

Reply from Heartboxscotland

Wonderful, so pleased you love your Heartbox! Thanks for being part of our clan.

Gemma
The Heartbox Team 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 3 out of 5 stars

Value not expected

I paid for the whole year; the contents do not seem to have the value I expected. I'll wait for future boxes to see

5 December 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thank you so much for your feedback and for choosing a yearly subscription – we really appreciate your support. 💙

We’re sorry to hear the contents didn’t quite meet your expectations this time. We put a lot of care into curating each box with quality Scottish-made products, and we understand that value can feel different to everyone.

We hope the upcoming boxes will better reflect the experience you were hoping for, and we’re always working to surprise and delight our customers with each delivery. If you ever have suggestions or preferences, we’d love to hear them!

Thank you again for giving us the opportunity to bring a bit of Scotland to your door.

Gemma
The Heartbox Team 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Heartbox is fantastic

Heartbox is fantastic! Highly recommend if you love Scotland.

5 December 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for the lovely feedback Leticia i'm so pleased you love your Heartboxes!

Gemma
The Heartbox Team 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Great items

Great items.
Got 2 boxes due to my initial order
Screw up
Tks so much

5 December 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for the lovely feedback Kathy I'm so pleased you love your Heartboxes!

Gemma
The Heartbox Team 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I have been pleased with every box I've…

I have been pleased with every box I've received!! I'm always excited to see what's coming the next one. They get me more excited about upcoming trip to Scotland in April!

5 December 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for taking the time to feedback and being part of our clan! We love sending you wee pieces of Scotland when you can't be here, I hope you have a wonderful trip.

Gemma
The Heartbox Team 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

LOVE LOVE LOVE

I just love everything that I get in my boxes. I especially.love the add-ons .... I purchased the handbag to match my gloves that came in it.

12 November 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks forAww thank you so much for the lovely review! 💙 We're so thrilled you're loving your Heartboxes – and how fab that you got the matching handbag too! We absolutely love curating those wee extras for our add-ons, so it's wonderful to hear they've been a hit.

Thanks for being part of our clan and letting us bring a little bit of Scotland to you each month. 👜✨

Gemma
The Heartbox Team 💙

Rated 5 out of 5 stars

Love this subscription

Love this subscription! Customer service is outstanding

12 November 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for the kind words Terri, thanks for being part of our clan.

Gemma
The Heartbox Team 💙

Rated 5 out of 5 stars

Every box is beautiful!

Every box is beautiful!

Quality items, beautifully packaged. You can tell that a lot of love goes into this.

12 November 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for the kind words Sharon, thanks for being part of our clan.

Gemma
The Heartbox Team 💙

Rated 5 out of 5 stars

So much fun

So much fun! Loved everything!

12 November 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for the kind words Cynthia, thanks for being a loyal part of our clan.

Gemma
The Heartbox Team 💙

Rated 4 out of 5 stars

Bagpipes have 3 drones

The items were great, but I was disappointed in the greeting cards. It's sloppy for a Scottish theme box to not get the correct imagery for the drones on a set of bagpipes, and very disappointing if AI was used to design this.

14 October 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thank you so much for your honest feedback – we really appreciate you taking the time to share your thoughts. 💙

We’re so glad you enjoyed the items in your box, but we're genuinely sorry to hear you were disappointed with the greeting cards. We take great pride in representing Scotland as authentically as possible, and we completely understand how important those details are – especially when it comes to iconic imagery like the bagpipes.

We’ll definitely take your comments on board and ensure we’re even more attentive with our designs in future. Thank you again for your support and for helping us improve – it means a lot to us.

Warm wishes from Scotland,
Gemma
The Heartbox Team 💙

Rated 5 out of 5 stars

A wee bit of Scotland every month

We love getting our box every month! It’s like getting a little bit of Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 every month. The content is always unique and delightful.

14 October 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks for taking the time to feedback and being part of our clan. We love sending you a wee piece of Scotland when you can't be here.

Sending warm wishes from Scotland,
Gemma
The Heartbox Team 💙

Rated 5 out of 5 stars

Love the products and communication was…

Love the products and communication was great when neede

14 October 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks for taking the time to feedback and being part of our clan. We love sending you a wee piece of Scotland when you can't be here.

Sending warm wishes from Scotland.

Gemma
The Heartbox Team 💙

Rated 4 out of 5 stars

The clock did it for me

The clock did it for me! Beautiful!! I'd love a 2nd one for a friend's gift.How can I do that? I wasn't expecting the food portion of what was sent. I'm not that big of a tea person.

16 October 2024
Heartboxscotland logo

Reply from Heartboxscotland

Aww thank you so much for the lovely message! 💙 It means the world to us that Heartbox brings a wee bit of home to you. I’m so happy to hear the Tam was a hit.

Thank you for being part of our clan and for letting us share a little piece of Scotland with you each month!

Warmest wishes,
Gemma
The Heartbox Team 💙

Rated 4 out of 5 stars

I loved the items that were sent

I loved the items that were sent. It was a great box, and I was surprised. The only thing is that the shipping was very long.

11 September 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Jessica, thanks so much for the feedback. Shipping from Scotland takes on average 2 weeks but can be a bit quicker. You can track your box as it leaves our Bonnie shores until it lands on your doorstep.

All of our boxes ship in the first week of each month, this means it can sometimes take a wee bit longer to receive your first box but they should arrive 1 month apart going forward.

Thanks for being part of our clan, we love sending you a wee bit of Scotland.

Warmest wishes,
Gemma
The Heartbox Team 💙

Rated 4 out of 5 stars

Clock

I am not sure if I just missed the literature, but i wish something was included about changing the time on the beautiful clock that was included in my box, or, if it can be changed at all.

16 October 2024
Heartboxscotland logo

Reply from Heartboxscotland

Hi Rachel, thanks for taking the time to feedback we did share a wee how to video on how to do this. I hope you love your heartbox, we can email you a link to this.

Warmest wishes,
Gemma
The Heartbox Team 💙

Rated 5 out of 5 stars

Heart belongs to Scotland

Love every HeartBox I receive. Brings me back to Scotland.

11 September 2024
Heartboxscotland logo

Reply from Heartboxscotland

We love being able to help you feel close to Scotland, thanks for being part of our clan.

Warmest wishes,
Gemma
The Heartbox Team 💙

Rated 5 out of 5 stars

Just love all the goodies every month

Just love all the goodies every month. Think I am going to add a chain to the plaid bag for a small crossbody purse for Christmas.

12 August 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for sharing,I am so pleased you love our Heartboxes.

Sending love from Scotland.
Gemma
The Heartbox Team 💙

Rated 4 out of 5 stars

Good quality and value!

Every item I have received has been good quality and I love the fact that they offer additional items to purchase as well. I've been very happy with my Heartbox subscription!

12 August 2024
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for sharing,I am so pleased you love our Heartboxes and our add to box options.

Sending love from Scotland.
Gemma
The Heartbox Team 💙

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