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Heatable Reviews 14,057

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,471 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the smooth user experience from start to finish, noting the ease of the process and the high quality of the products installed. The pricing is also consistently mentioned as competitive and fair. However, some customers experienced issues with installations, such as missing parts or incorrectly installed components, leading to subsequent problems with their systems. A few also noted difficulties with customer service regarding follow-up issues, with some feeling that their concerns were not adequately addressed or that compensation offered was insufficient.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Product

Consumers generally express satisfaction with the products offered, such as air conditioning systems,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as smooth, professional, and... See more

Price

People report positive experiences with price. Many customers found the pricing to be competitive and fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Avery cheerful and competent worker,especially cleaned up all the mess incurred.couldn't ask for anything better and it's especially fantastic being able to have a warm shower after 8 days of only col... See more

Company replied

Rated 5 out of 5 stars

Superb! The whole process was smooth from start to finish. The knowledgeable customer service team were happy to answer any questions, but the installer was the real star. He went out of his way t... See more

Company replied

Rated 5 out of 5 stars

From Start to finish. Communication fantastic. Engineer, Luke, professional and equally fab at updating. Clean , courteous. An issue as boiler in box had missing parts…not their fault….great response... See more

Company replied

Rated 5 out of 5 stars

We had 13 panels and the Alpha Ess battery installed. Had a great experience from watching YouTube through initial contact with heatable. Good progress with site visit to quick install within a month... See more

Company replied


Company details

  1. #37 of 62 best companies in Gas engineer
  2. #16 of 57 best companies in Boiler supplier
  3. #31 of 47 best companies in Gas installation service
  4. #43 of 121 best companies in Heating service
  5. #16 of 51 best companies in Solar Energy Company

About Heatable

Written by the company



Whether you're looking to crush your bills with a new A-rated boiler, or create and store your own energy with solar, we'll give you a fixed online price in a matter of clicks.

Why Heatable?
  • Which? Trusted Traders (2 years running)
  • 40,000+ happy customers
  • Instant online prices
  • Leading UK customer service
  • Up-to 4 years 0% APR available*
  • Emergency, next day installs*
  • Family owned and run

Get a new boiler → Get solar panels → Get battery storage → ------ or ------ Read our story *on boiler installations only

With Heatable, you'll get:

Written by the company

Next day installations 🚙 💨
We fit new boilers, all over the UK, as quick as next day.
Up-front, fixed prices 🫡
We quote online, to save you money and time. There's not a salesmen in sight.
Which? Trusted Traders 👷‍♀️
We're Which? Trusted Traders (and have been for 3 years running).

Workmanship warranty

12 months post-install protection

Once we've completed your installation, you'll get 12 months of workmanship protection. So, if there's any issues, it won't be an issue.

Contact info

Join 40,000+ happy customers

We're the 3rd largest installer of energy saving upgrades in the UK

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The choosing was a very simple thing in…

The choosing was a very simple thing in its self. It was a very easy experience aimed to get you the right boiler for your needs. Once picked you can choose you installation date and Heatable kept me informed by email .
The engineer contacted me by text the day before and told about what time he would be there to start the job and on the Monday he was the bang on time.
He did a great job ,kept everything tidy and took the old boiler away.
From picking to fitting it was four days but I could have had it in two or the next day if I would have picked it earlier in the day.
Very pleased .

14 April 2026
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Reply from Heatable

Hi David!

What a great review, thank you so much! 🌟

We're so glad you're pleased with the service & we're glad everything went smoothly for you 😎

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Professional, efficient and good quality

This was quick, very professional service end to end! High quality boiler and installation and very hassle free. I would highly recommend

14 April 2026
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Reply from Heatable

Hi Mazheruddin!

We're so glad you found our service to be hassle free, now you can relax & enjoy your new boiler 💆‍♀️

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Couldn’t fault the service

Our engineer was on time highly professional and overall provided great service. It was a complicated job but Jay managed to do it in one day. We are super impressed with the level of professionalism and would highly recommend using Heatable to anybody.

14 April 2026
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Reply from Heatable

Hi Maria!

Thank you for taking the time to write us a lovely review 😍

I have also passed the feedback on your engineer Jay 🌟

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Good communication

Good communication, quick install.

13 April 2026
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Reply from Heatable

Hi Bernard!

Thank you for the lovely review & for choosing Heatable.

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Exellent

Excellent service, highly reccomend

13 April 2026
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Reply from Heatable

Hi Robert!

Thank you for the great review & for choosing Heatable.

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Where do I start !

Where do I start !! From choosing our new boiler on the heatable website to the very friendly heating engineer Shaun fitting our new boiler. The whole experience has been amazingly smooth. Very good communications from heatable, and everything happened exactly when they said it would. Shaun the heating engineer was very respectful of our home and his workmanship is second to none. Once installed we were given the full run down of what’s been done and how to operate the new boiler.
The only words I can say is the whole process was amazing.
I would thoroughly recommend this company to anyone.
Many thanks Darren Needham 🙏

13 April 2026
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Reply from Heatable

Hi Linda!

Wow, what a great review! 🌟

We're glad you think our process was smooth 😎 & I have passed this glowing feedback on to Shaun who is over the moon 🌛

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Very good easy experience

Engineer arrived at start of estimated time, was friendly and pleasant. Laid down protective coverings in the house and was very efficient. Performed all related work explaining what he was doing if asked. Completed the work in good time and explained the operation of the equipment.

13 April 2026
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Reply from Heatable

Hi Joel,

We're so grateful for the review 🌟

Pleased to hear everything went in efficiently for you 😊

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Boiler installation

Installers came on time exactly 0800. Carried out the work very efficiently and in timely manner.
Kept me updated with the install
Cleaned behind them
And everything is working as expected

13 April 2026
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Reply from Heatable

Hi Walid!

Thank you for the fab review 🌟

We're so glad the experience was a smooth one for you 😎

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Really happy with the service

Good communication from the engineer in advance and everything completed quicker than our other quote (and cheaper). All left very tidy afterwards.

7 April 2026
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Reply from Heatable

Hi Derek!

What a fab review! 🌟

We're so glad we got everything sorted quicker AND cheaper for you! 🤑

Thanks for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Great service

Great service. The guys they send were fantastic. Didn't down tools til 4:30pm and started at 8am. Really impressed and will recommend, especially for the finance side.

13 April 2026
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Reply from Heatable

Hi Kim!

Thank you for the great review 🌟

So really glad you're so impressed!

Thanks for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

The service levels provided are truly…

The service levels provided are truly exceptional. From the initial quotation to the final installation, the entire process was seamless and precisely as communicated. The surveyors, scaffolders, panel installers, and the electrician all demonstrated politeness, professionalism, and meticulousness in their work. I received a comprehensive and clear explanation of how the equipment operates. This was an excellent job.

13 April 2026
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Reply from Heatable

Hi Kieron!

Thank you for such a great review, it's great hearing about all of our team pulling together seamlessly!

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

All round fantastic experience

I ordered a combi boiler and was really pleased about the competitive pricing and 4 years at 0%. All communication was quick and professional from start to finish. The gas engineer who turned up to the job was tidy, efficient and friendly. All round a fantastic service. 10/10 experience.

11 April 2026
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Reply from Heatable

Hi Rhiannon!

We're so glad you've had a great all round experience with us, this is what we strive to achieve 🌟

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Very professional company with great…

Very professional company with great prices compared to other major retailers. Great service from installation engineer. Highly recommend

11 April 2026
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Reply from Heatable

Hi Lee,

We're glad you found us, especially with our great prices 😎

Thanks for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Excellent service.very polite explained…

Excellent service.very polite explained how to use boiler.very clean work went above and beyond.would like to thank Ross of nph services for a excellent job well done Ross a credit to heatable.would also like to thank heatable for very good customer service and will be recommending your company many thanks.

11 April 2026
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Reply from Heatable

Hi Trevor!

Thank you for the great review 🌟

I have also passed the message on to Ross, who is over the moon 🌛

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Had a Solar and Battery Installed by…

Had a Solar and Battery Installed by Heatable, the service so far has been excellent. From quotation to final install there's been no hassle and everyone who I've met have been very professional. Would recommend Heatable and the team they work with.

10 April 2026
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Reply from Heatable

Hi Shaun!

We're so glad you found our process to be excellent 😎

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 4 out of 5 stars

Straight forward buying and booking the…

Straight forward buying and booking the installation of a new boiler.

Installation was done in a day and working as should.

One downside is that the boiler was in a kitchen cupboard and the new boiler was too big for the cupboard. Only after install was it realised by installer leaving us with having to remove the cupboard.

Waiting for someone to come and sort the issue out. But it was not a massive problem for us as we are changing the kitchen just a slight inconvenience in the mean time.

10 April 2026
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Reply from Heatable

Hi Brad!

Thank you for the review 🌟

We're glad we got you up and running as planned 🏃‍♀️‍➡️

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Very professional team came and fitted…

Very professional team came and fitted our new boiler, very clean took every scap rubbish with them, and explained the workings of the new boiler,would use again if needed.

10 April 2026
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Reply from Heatable

Hi Antony!

Thank you for the great review 🌟

We're so glad you would use us again!

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

A highly professional and competent company.

A highly professional company providing clear information and a first rate service. From the initial contact to the completion of the installation they maintained excellent communication. The survey was very informative and helped tailor the quote to suit our needs. The management of the installation, from the scaffolding, to the roofers and the electrician was very smooth. All carried out their work to a high standard. We are extremely pleased with the whole process.

10 April 2026
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Reply from Heatable

Hi Christopher!

We're so glad you were pleased with the full process, we aim to make it as slick as possible 😎

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Ryan and his colleague (can't remember…

Ryan and his colleague (can't remember his name) was absolute lovley guys. changed my boiler over in no time and set up my Hive although it gave them a few issues they preserved and never gave me the impression they want going to do it. it's a sham they live so far otherwise i'd have the round to do other jobs! would highly recommend!!. was a easy process from start to finish

10 April 2026
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Reply from Heatable

Hi Joshua!

Thank you for the great review 🌟

I've passed the feedback over to Ryan who is over the moon 🌛 (don't worry, he'll let his colleague know )

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Great service

The whole process with this company was amazing, prices were comparable with other places and the service was excellent. It was quick and simple to book and I got an appointment within 2days. Dan the engineer was knowledgable and friendly. All round great service.

10 April 2026
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Reply from Heatable

Hi Kerrie!

Thank you for the great review 🌟

We're so glad you're happy with the service & I have also passed the feedback no to Dan 😎

Thank you for choosing Heatable

Kind regards,
Lisa 💖

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