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Heatable Reviews 14,057

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,471 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the smooth user experience from start to finish, noting the ease of the process and the high quality of the products installed. The pricing is also consistently mentioned as competitive and fair. However, some customers experienced issues with installations, such as missing parts or incorrectly installed components, leading to subsequent problems with their systems. A few also noted difficulties with customer service regarding follow-up issues, with some feeling that their concerns were not adequately addressed or that compensation offered was insufficient.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Product

Consumers generally express satisfaction with the products offered, such as air conditioning systems,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as smooth, professional, and... See more

Price

People report positive experiences with price. Many customers found the pricing to be competitive and fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Avery cheerful and competent worker,especially cleaned up all the mess incurred.couldn't ask for anything better and it's especially fantastic being able to have a warm shower after 8 days of only col... See more

Company replied

Rated 5 out of 5 stars

Superb! The whole process was smooth from start to finish. The knowledgeable customer service team were happy to answer any questions, but the installer was the real star. He went out of his way t... See more

Company replied

Rated 5 out of 5 stars

From Start to finish. Communication fantastic. Engineer, Luke, professional and equally fab at updating. Clean , courteous. An issue as boiler in box had missing parts…not their fault….great response... See more

Company replied

Rated 5 out of 5 stars

We had 13 panels and the Alpha Ess battery installed. Had a great experience from watching YouTube through initial contact with heatable. Good progress with site visit to quick install within a month... See more

Company replied


Company details

  1. #37 of 62 best companies in Gas engineer
  2. #16 of 57 best companies in Boiler supplier
  3. #31 of 47 best companies in Gas installation service
  4. #43 of 121 best companies in Heating service
  5. #16 of 51 best companies in Solar Energy Company

About Heatable

Written by the company



Whether you're looking to crush your bills with a new A-rated boiler, or create and store your own energy with solar, we'll give you a fixed online price in a matter of clicks.

Why Heatable?
  • Which? Trusted Traders (2 years running)
  • 40,000+ happy customers
  • Instant online prices
  • Leading UK customer service
  • Up-to 4 years 0% APR available*
  • Emergency, next day installs*
  • Family owned and run

Get a new boiler → Get solar panels → Get battery storage → ------ or ------ Read our story *on boiler installations only

With Heatable, you'll get:

Written by the company

Next day installations 🚙 💨
We fit new boilers, all over the UK, as quick as next day.
Up-front, fixed prices 🫡
We quote online, to save you money and time. There's not a salesmen in sight.
Which? Trusted Traders 👷‍♀️
We're Which? Trusted Traders (and have been for 3 years running).

Workmanship warranty

12 months post-install protection

Once we've completed your installation, you'll get 12 months of workmanship protection. So, if there's any issues, it won't be an issue.

Contact info

Join 40,000+ happy customers

We're the 3rd largest installer of energy saving upgrades in the UK

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Paul Brennan was the man that fitted my…

Paul Brennan was the man that fitted my boiler he was friendly polite and a very clean worker I am very happy with him and the work he done

30 April 2026
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Reply from Heatable

Hi Sharon,

Thank you for the lovely review 🤩

I have also let Paul know who is over the moon 🌛

Thank you for choosing Heatable.

Kind regards,
Lisa

Rated 5 out of 5 stars

Very professional service

Very professional service. Polite and efficient. Clean work all rubbish removed.

30 April 2026
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Reply from Heatable

Hi Melvyn,

Thank you for the great review 🤩
We're so glad you found everything to be efficient & squeaky clean 🫧

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

The engineer was amazing he went above…

The engineer was amazing he went above and beyond. He was very knowledgeable and thorough. My install was not straight forward, there were a lot of issues as my boiler was so old, but he persevered and remained pleasant and sociable. Lovely man. I would highly recommend them

25 April 2026
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Reply from Heatable

Hi Tracey,

Thank you for the lovely review! 🤩

I have also fed this back to the engineer who is over the moon 🌛

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Excellent service

Excellent service from first enquiry to fitting. The guys who fitted the units today were great, clean, tidy and professional and have done an excellent job. Would definitely recommend this company. Excellent communication throughout.

30 April 2026
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Reply from Heatable

Hi Dominic,

We're so glad you think our service is excellent! 🤩

Thank you for the recommendation & for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Really good experience overall

Really good experience overall. Very helpful on the phone when trying to decide on the right boiler. Best price we can find for that same type of boiler. It was really easy to book the install and it all went smoothly. Don't really have anything to complain about. Hope the aftercare is as good.

30 April 2026
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Reply from Heatable

Hi Denisa,

Thank you for your lovely review 🤩

We're so glad you enjoyed the process from the phone 📞 to the install 🔥

Thanks for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Great installation experience

I recently had a solar and battery system installed by Heatable and I’ve been very happy with the whole experience from start to finish.

From the initial enquiry, I never felt pressured into making a decision or pushed into signing anything, which was something I really appreciated. Callum was friendly, knowledgeable and happy to answer questions without any hard sell. I already had a fairly good idea of the type of system I wanted, but the advice and design suggestions from Heatable were genuinely helpful and gave me confidence in the final setup.

My project manager, Anna, kept me updated throughout and made everything very straightforward. She managed the DNO approval process on my behalf, so I didn’t need to deal with any paperwork or chasing myself, and approval only took around two weeks, which was much quicker than I expected.

A special mention to Jez and his team, who were excellent. Professional, friendly, tidy and clearly knew what they were doing. The solar panels and battery were installed on the first day, and everything was fully connected and up and running on the second day.

Anna has also been very helpful after the install, sending over the relevant certificates and documentation I need to arrange export payments with my energy supplier.

I’m still waiting for the final invoice so that I can submit my Tesla rebate claim, but I’m sure that will follow soon.

Overall, a really smooth experience and I’d happily recommend Heatable to anyone considering solar and battery storage.

27 April 2026
Unprompted review
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Reply from Heatable

Hi Jamie,

Wow, thank you for such a lovely review 🤩

We're so glad you had such a smooth experience with us! I have passed the feedback on to Callum, Anna & Jez & his team and they're all over the moon 🌛

Thank you for choosing Heatable.

Kind regards,
Lisa 💖

Rated 4 out of 5 stars

Jezs team Great bunch of guys who overcame…

Great bunch of guys who overcame difficulties , when scaffolders let them down . couple of small items were missed but they came back and finished this . There was a delay in commissioning due to the office not uploading the job , which was a disappointment at the time .

30 April 2026
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Reply from Heatable

Hi Ian,

Thank you for your review, we're glad we got everything sorted for you in the end & I have let the engineers know of the feedback 😊

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Knowledgeable and careful

Knowledgeable, careful and very courteous. very patient in checking everything that was needed for the best outcome. A great service and the installation was by Electrical Innovations who did a great job.

29 April 2026
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Reply from Heatable

Hey Tom,

Thank you for the brilliant review and comments for Electrical Innovations, it means the world to us to hear about the excellent experience you had. 🌍

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Superb customer service from start to…

Superb customer service from start to finish. Install team went above and beyond. Would recommend to anyone looking for a quality install at a good price.😃

29 April 2026
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Reply from Heatable

Hey F Burton,

Superb?! What an honour! We always aim to provide the highest quality service we can so to hear you found it to be superb has made our day. Not only that, but a recommendation for us to? You are too kind! We really do appreciate you leaving this lovely review, thank you! 💓

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

George was brilliant at his job

George was brilliant at his job. Non stop working. Boiler is working fine for hot water. Heating is off, not used yet. Left everything clean. Also showed me how to work boiler & if any problems. Very good job. Thank you

29 April 2026
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Reply from Heatable

Hey Karen,

George Harrison may be brilliant on the guitar but can he install a boiler like our engineer George can? I think not! 😎 George Lucas may have created the Star Wars franchise but can he keep a house as clean as our George during a big install? The answer is no! 🧹

I'll make sure to send over the love to George for his fabulous work. 💃🏻

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Fantastic start to finish

From
Start to finish. Communication fantastic. Engineer, Luke, professional and equally fab at updating. Clean , courteous. An issue as boiler in box had missing parts…not their fault….great response and resolved fast. This company shows the incumbents how it’s done. A certain national BRITISH one would only quote via an onsite inside room due to u set floor heating. Ridiculous.

25 April 2026
Unprompted review
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Reply from Heatable

Hey Tyrone,

Ridiculous companies are now a part of your history, you're with the big dogs now. 😎👑

Luke is a fabulous engineer, the way he can install a boiler? There must be magic in those fingers, I'm tellin' ya! 🪄Glad to hear he took a problem, put it into his magic hat and pulled out the missing parts to get you sorted in no time. You didn't hear it from me but I'm telling you, the man is a magician. 🎩

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Easy service

Easy service, better prices than competitors

29 April 2026
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Reply from Heatable

Hey Andy,

We love to hear it, glad we were able to impress with our service and top prices. 💃🏻🥳

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Powerwall 3 Battery Purchase and Installation

From start to finish, the experience of purchasing our Powerwall 3 through Heatable and having it installed by Ashby Electrical has been excellent. The ordering process was clear and straightforward, even though I made several alterations along the way. Heatable were always very prompt with their responses and extremely accommodating, making the whole process feel easy and stress-free.

The installation team from Ashby Electrical were pleasant, professional, and very knowledgeable. They worked incredibly hard throughout the installation and took great care to ensure everything was completed to a very high standard. I’m especially pleased with how neat and tidy the final installation looks. Everything has been working perfectly so far, and overall I’m very happy with both the service and workmanship provided.

29 April 2026
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Reply from Heatable

Hey Michael,

Thank you for taking the time to leave this wonderful 5* review, they mean the world to us! 🙏

Heatable always aim to deliver an excellent experience from start to finish, it's great to read that you have found this to be your experience 🔥

We will be sure to pass you're feedback on to the team at Ashby Electrical! 🙌

Kindest Regards,
Jon

Rated 5 out of 5 stars

Great service from start to finish…

Great service from start to finish thanks to Isobel S and installation to team very Smooth and professional thanks

29 April 2026
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Reply from Heatable

Hey Paul,

Thank you for the fabulous review and kind comments for Isobel & the installation team. Sounds like a rock band. 🤘🏻

I'll be sure to send the love over to them. 😁

Best Wishes,
Ruby 🐈

Rated 4 out of 5 stars

Good fast service reliable competitive…

Good fast service reliable competitive prices minor issues old overflow pipe left disconnected but loose sticking outside no mention of servicing or who to contact thermostat housing insecure but minor things

Didn't realise until had gone we don't have the carbon monoxide alarm

28 April 2026
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Reply from Heatable

Hey Joan!

Thank you for the review, I'm glad to hear your found the prices good and the service reliable. 😁

Servicing is something you arrange privately with any gas-safe engineer or your manufacturer and is due a year to the day of your installation. If you have any work you are unhappy with please send some photos over to aftercare@heatable.co.uk so we can review this for you.

The installers did fit the carbon monoxide alarm for you, the brand is a Hispec, if you need some help finding it please let us know.

Best Wishes,
Ruby

Rated 5 out of 5 stars

Top class service delivered with a smile .

Decided on my new combi and placed the order with Heatable at 11.45AM .
My new boiler was on my wall fully commissioned and working 17.30 p.m the following day!
That is amazing service!
My installer Lonut was outstanding!
Very friendly and conscientious guy . Taking great care to cover my floor and worktops.
He arrived at 08.30 having kept me fully informed of his arrival time.
He worked nonstop , and I mean nonstop until 17. 00.
At the end of that long hard day.
He took 30 minutes to fully explain the controls of my new boiler .
He left at 17.30 to drive 2 hours home .
I can only say thank for an amazing service.👏🏻👏🏻👏🏻

28 April 2026
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Reply from Heatable

Hey Denis,

We love a detailed review, thank you for this! I have enjoyed being able to read all about your experience and how happy you are with the work provided. 💃🏻

Ionut is a fabulous review and we only ever get the highest praise from customers following their installation with him, we love having him onboard with us! 😎 I'll make sure your kind comments are sent over to him. 👑

Best Wishes,
Ruby 🐈

Rated 4 out of 5 stars

Great service

Great service. Minor issue with scheduling easily resolved. Freindly engineer Tony, cleanly and efficiently installed boiler and tidied up afterwards. Very reasonable all inclusive (fixed) price.

25 April 2026
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Reply from Heatable

Hey Paul,

Thank you for leaving this 4* review! 👌

I'm pleased to rad that you have had such a positive experience with Heatable and your engineer, Tony 🙌

Kindest Regards,
Jon

Rated 5 out of 5 stars

Went above and beyond

Engineers showed up on time, was thorough with their workmanship and was done earlier than I was expecting

28 April 2026
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Reply from Heatable

Hi Steven!

Thanks for the great review & thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Boiler replacement

Will who installed and commissioned the new boiler provided an excellent service
He went out of his way to resolve an existing problem caused by another firm
He arrived punctually and worked hard over 2 days and left the property clean and tidy and refitted some fixtures in the utility room that I thought would be outside his remit. He explained the control systems and helped us to set the programmes.
I would highly recommend heatable for price and the whole team for their efficiency and friendly service and the discount to someone who holds a bluelight card
Congratulations

28 April 2026
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Reply from Heatable

Hi David!

Thank you so much for the review 😊

We have also made Will aware, who is over the moon 🌛

Thank you for choosing Heatable

Kind regards,
Lisa 💖

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