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Heatable Reviews 14,057

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,471 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the smooth user experience from start to finish, noting the ease of the process and the high quality of the products installed. The pricing is also consistently mentioned as competitive and fair. However, some customers experienced issues with installations, such as missing parts or incorrectly installed components, leading to subsequent problems with their systems. A few also noted difficulties with customer service regarding follow-up issues, with some feeling that their concerns were not adequately addressed or that compensation offered was insufficient.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Product

Consumers generally express satisfaction with the products offered, such as air conditioning systems,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as smooth, professional, and... See more

Price

People report positive experiences with price. Many customers found the pricing to be competitive and fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Avery cheerful and competent worker,especially cleaned up all the mess incurred.couldn't ask for anything better and it's especially fantastic being able to have a warm shower after 8 days of only col... See more

Company replied

Rated 5 out of 5 stars

Superb! The whole process was smooth from start to finish. The knowledgeable customer service team were happy to answer any questions, but the installer was the real star. He went out of his way t... See more

Company replied

Rated 5 out of 5 stars

From Start to finish. Communication fantastic. Engineer, Luke, professional and equally fab at updating. Clean , courteous. An issue as boiler in box had missing parts…not their fault….great response... See more

Company replied

Rated 5 out of 5 stars

We had 13 panels and the Alpha Ess battery installed. Had a great experience from watching YouTube through initial contact with heatable. Good progress with site visit to quick install within a month... See more

Company replied


Company details

  1. #37 of 62 best companies in Gas engineer
  2. #16 of 57 best companies in Boiler supplier
  3. #31 of 47 best companies in Gas installation service
  4. #43 of 121 best companies in Heating service
  5. #16 of 51 best companies in Solar Energy Company

About Heatable

Written by the company



Whether you're looking to crush your bills with a new A-rated boiler, or create and store your own energy with solar, we'll give you a fixed online price in a matter of clicks.

Why Heatable?
  • Which? Trusted Traders (2 years running)
  • 40,000+ happy customers
  • Instant online prices
  • Leading UK customer service
  • Up-to 4 years 0% APR available*
  • Emergency, next day installs*
  • Family owned and run

Get a new boiler → Get solar panels → Get battery storage → ------ or ------ Read our story *on boiler installations only

With Heatable, you'll get:

Written by the company

Next day installations 🚙 💨
We fit new boilers, all over the UK, as quick as next day.
Up-front, fixed prices 🫡
We quote online, to save you money and time. There's not a salesmen in sight.
Which? Trusted Traders 👷‍♀️
We're Which? Trusted Traders (and have been for 3 years running).

Workmanship warranty

12 months post-install protection

Once we've completed your installation, you'll get 12 months of workmanship protection. So, if there's any issues, it won't be an issue.

Contact info

Join 40,000+ happy customers

We're the 3rd largest installer of energy saving upgrades in the UK

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

As a landlord I Decided to go with…

As a landlord I Decided to go with Heatable as they had good reviews, I had a couple of initial questions and they were answered very promptly, the fitting was done the next day and tenants seem very happy, I had one issue with the paperwork having something missing but this was sorted professionally, overall for an online company I was massively impressed and even the finance was reasonable, would highly recommend this company, their customer support and support is right up there. Thank you

21 April 2026
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Reply from Heatable

Hi Matthew!

Thank you for your great review 🤩

We're so glad we managed to get everything sorted for you so quickly & ultimately, your tenants are happy too! 🫶

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

boiler replacement

I decided to use Heatable to replace my boiler. I was able to book a slot the next day after a quick online survey which was followed up by a phone call to confirm details. This included a fixed cost quote. The installer, Ionut (Jonny) called me to go through what would be happening the next day. Jonny arrived at the appointed time was polite, considerate and hardworking. He explained everything, finished everything to a high standard and cleaned up after he had finished. 24 hours after booking I had a fully working new heating system. I would like to thank Ionut and Heatable for their professionalism and can highly recommend them.

29 April 2026
Unprompted review
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Reply from Heatable

Hi Peter!

Thank you for this glowing review! 🌟

We're so glad Jonny & the team were able to get this installed for you with such a speedy turnaround 🏃‍➡️

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Friendly and knowledgeable engineer

Friendly and knowledgeable engineer. Worked quickly and left the space very clean.

5 May 2026
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Reply from Heatable

Hi Charley,

Thank you for the lovely review! 🤩

We're so glad we got your boiler in quickly & was left with a squeaky clean space 🫧

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Solar and Sigenergy Battery Installed

Just had solar and Sigenergy battery solution installed by Heatable, they took care of the whole process, communication was great all the way through and install was complete in two days, very tidy installation exactly where I wanted it with cables out of sight. Results so far have surpassed expectations with no grid power supplying the house even on the dull days we’ve had this week. Great Job!

27 April 2026
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Reply from Heatable

Hi Paul,

Thank you for the great review! 🤩

We're so glad your install is surpassing your expectations, that's what we love to hear!

Thank you choosing Hetable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Simon and team were brilliant

Simon and team were brilliant, they stayed behind and managed to get the job completed in a day. Really polite and helpful.

3 May 2026
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Reply from Heatable

Hey Peter,

Thank you for leaving this 5* review, we love reading them! 🙌

It's so pleasing to read that you have had such a positive experience with Heatable, your installer, Simon and his team 😎

Kindest Regards,
Jon

Rated 5 out of 5 stars

Good communication made everything…

Good communication made everything easy.
Top quality installation from the workmen. Good price definitely recommend

2 May 2026
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Reply from Heatable

Hey Gary,

Thank you for this short but sweet 5* review! 😁

Heatable is all about high quality installations, with competitive prices 🫰 It's wonderful to read that you have found this to be the case, along with good communication to keep you up to date 🙌

Kindest Regards,
Jon

Rated 5 out of 5 stars

Excellent service

I have absolutely no complaints l. Engineer showed up on time, was polite tidy and completed all the required work as asked.
Price was very fair for the quick and helpful service that we received.

2 May 2026
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Reply from Heatable

Hey Joseph,

Thank you for leaving this 5* review, we really appreciate them! 🙏

Having no complaints is always a solid start 😁Fair price, helpful service along with a punctual and polite engineer, this does sound a lot like Heatable! 😎

Kindest Regards,
Jon

Rated 5 out of 5 stars

The best possible for a new boiler !So helpful

So helpful ! and clearly explained everything without applying pressure to make us buy. The fitter who installed our new boiler was absolutely perfect!! Arrived exactly on time , explained clearly exactly what he was doing at each stage of the installation and made sure we fully understood how to operate the new boiler. He only accepted one drink - coffee. and actually drank it whilst working . When I tried to persuade him to stop for a break, he firmly told me he was here to work and not for relaxation. He, Johnny,was cheerful, friendly, has impeccable good manners and left the work area completely cleaned. I can't praise his work enough and the people on the phone were equally impressive. I highly recommend this company !!

2 May 2026
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Reply from Heatable

Hey Kathy,

Thank you for taking the time to leave this fantastic 5* review, it means the world to us! 🙏

Heatable aim to deliver the best possible experience for our customers, I'm so happy that you have found this to be the case! From Rob, who you spoke with to book in, to your installer, Johnny (what a dream team 😎)

Thank you for choosing us and enjoy your new boiler 😁

Kindest Regards,
Jon

Rated 5 out of 5 stars

Excellent and communicative staff

Excellent and communicative staff - Brad and Max. Good handling of a battery location question at the start of day 1 and clear handover at the end of day 2.

1 May 2026
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Reply from Heatable

Hey Stephen,

Thank you for leaving this 5* review, we love reading them 👌

It's so pleasing to see that you have had an excellent experience with Heatable and your installers! 🙌

Kindest Regards,
Jon

Rated 5 out of 5 stars

Steven my installer was great very…

Steven my installer was great very friendly and a fabulous worker so was his helper

2 May 2026
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Reply from Heatable

Hi Wendy,

Thank you so much for your kind words about Ste, will be really pleased to pass your kind words on to him and I know he'll really appreciate it 🥳

Kind regards,
Rhianne

Rated 5 out of 5 stars

Quality from start to finish

Quality from start to finish. Easy to deal with on the phone and the fitting was only a couple of days later. Very tidy job.

1 May 2026
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Reply from Heatable

Hi Steven,

This is what we love to hear 🙌🏼 and you landed on your feet with Steph as your installer as well, she's fantastic. Thank you so much for the 5* review 🥰

Kind regards,
Rhianne

Rated 5 out of 5 stars

Fantastic service.

Easy from start to finish. Got a quote for a battery system online and it was followed through very easily. Installation was very good. The guys who fitted it were professional and tidied up perfectly after themselves. I’m now saving £££ on my electricity bills. Thanks guys.

1 May 2026
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Reply from Heatable

Hi Stephen,

Saving money on your bills is what it's all about these days! 🥳 really pleased to hear your installers did a great job too! I'll be sure to pass this on to Mark and his team, thank you 😊 thanks for choosing us and for leaving us feedback, we really appreciate it 🥰

Kind regards,
Rhianne

Rated 5 out of 5 stars

Straightforward process

Straightforward process. Good communication. Very satisfied.

1 May 2026
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Reply from Heatable

Hi Dennis,

We're happy to hear you're very satisfied with your experience with us! 😊 thank you so much for letting us know!

Kind regards,
Rhianne

Rated 5 out of 5 stars

Heatable solar installation

The people that fitted our system were great. Very helpful explaining what they were doing at each step. Even before they started the job there communication between electricians plumbers and other contractors via email I was copied in so I knew everything that was happening. Fantastic.
What a great bunch of lads they all are.
Well chuffed.
Steve.

1 May 2026
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Reply from Heatable

Hi Steve,

This is what we love to hear! 🥳 good communication makes everything feel so much easier so I'm so pleased to hear what a seamless process it's been for you 😊thank you so much for your kind words and 5 stars, we really appreciate it 🥰

Kind regards,
Rhianne

Rated 5 out of 5 stars

Great experience all round

Smooth booking, good prices and ultra fast availability/job completion.
The engineers , Dan and Taylor were excellent; very helpful and accommodating with good communication before the job to get everything ready.
Thanks to all :-)

1 May 2026
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Reply from Heatable

Hi Rory,

A smooth process is what we love to hear! I'll be sure to pass your kind words on to Dan and Taylor, I know how appreciative they'll be 🥳 thank you so much for leaving us a review, we are really grateful.

Kind regards,
Rhianne

Rated 5 out of 5 stars

Good experience

Good price, quick service and everyone very friendly and helpful. Everyone made an extra effort for things to go smoothly, will definitely use again.

28 April 2026
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Reply from Heatable

Hi there,

Sounds like you've had a pretty seamless experience with us which we absolutely love to hear! I'm also really happy to know all of the team you've been in contact with have been friendly and helpful, it's what we always aim for! Thank you so much for taking time out of your day to leave us a 5* review, we appreciate it more than you know 🥰

Kind regards,
Rhianne

Rated 5 out of 5 stars

I've found Heatable to be approachable and efficient.

I've found Heatable to be very approachable with my sometimes idiotic queries, but they've been very patient and guided me through to my eventual purchases; and also following their YouTube channel has helped a lot with my understanding and choice of PV and Battery systems (and previously buying a replacement boiler off them last year). Their online organisation is very streamlined, with payment and documentation systems easy to follow. Prices might not be the cheapest, but their backup systems and Insurances gave me the confidence to go with them.

28 April 2026
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Reply from Heatable

Hi George,

One of our favourite lines is 'no question is a stupid question' and will always stand by that so I'm happy you felt like you could ask us whatever you needed! Thank you for coming back to us for solar and battery after your boiler install last year, we love to see clients return to us so THANK YOU 🥳

Thank you for your 5* review and sharing your experiences, we really appreciate it

Kind regards,
Rhianne

Rated 5 out of 5 stars

Marcin did a very good job and advised…

Marcin did a very good job and advised me of everything whilst installing the boiler.

He tidied up nicely and was very professional.

Thankyou

30 April 2026
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Reply from Heatable

Hi Brendan!

Thank you for the lovely review 🤩

I have also passed on the feedback to Marcin who is over the moon 🌛

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

From the start I new I had contacted a…

From the start I new I had contacted a good company. Talking to Adam he gave me confidence that everything would work out OK. The two engineers were very perlite, And myself being a retired pipe fitter these two trades men were fist class there work was neet and tydy, and they left my home clean. I will be recermending this company to friends and family if needed.

30 April 2026
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Reply from Heatable

Hi Stephen!

Thank you for the great review 🤩

I have also let Adam & the engineers know who are over the moon 🌛

Thank you for choosing Heatable

Kind regards,
Lisa 💖

Rated 5 out of 5 stars

Met site team at neighbours

Met site team at neighbours, they were helpful and put us in touch with office team. Good communications and helpful advice. On site team excellent, very helpful and thorough on who kept us informed on progress. Worked fast and cleaned up afterwards. Helpful in setting up of App at end of install.

30 April 2026
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Reply from Heatable

Hi Lina,

Thank you for the great review! 🤩

We're so glad you think our team were excellent & what a perfect time to make the most of your new solar ☀️

Thank you for choosing Heatable

Kind regards,
Lisa 💖

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