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Heatable Reviews 14,057

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,471 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the smooth user experience from start to finish, noting the ease of the process and the high quality of the products installed. The pricing is also consistently mentioned as competitive and fair. However, some customers experienced issues with installations, such as missing parts or incorrectly installed components, leading to subsequent problems with their systems. A few also noted difficulties with customer service regarding follow-up issues, with some feeling that their concerns were not adequately addressed or that compensation offered was insufficient.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Product

Consumers generally express satisfaction with the products offered, such as air conditioning systems,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as smooth, professional, and... See more

Price

People report positive experiences with price. Many customers found the pricing to be competitive and fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Avery cheerful and competent worker,especially cleaned up all the mess incurred.couldn't ask for anything better and it's especially fantastic being able to have a warm shower after 8 days of only col... See more

Company replied

Rated 5 out of 5 stars

Superb! The whole process was smooth from start to finish. The knowledgeable customer service team were happy to answer any questions, but the installer was the real star. He went out of his way t... See more

Company replied

Rated 5 out of 5 stars

From Start to finish. Communication fantastic. Engineer, Luke, professional and equally fab at updating. Clean , courteous. An issue as boiler in box had missing parts…not their fault….great response... See more

Company replied

Rated 5 out of 5 stars

We had 13 panels and the Alpha Ess battery installed. Had a great experience from watching YouTube through initial contact with heatable. Good progress with site visit to quick install within a month... See more

Company replied


Company details

  1. #37 of 62 best companies in Gas engineer
  2. #16 of 57 best companies in Boiler supplier
  3. #31 of 47 best companies in Gas installation service
  4. #43 of 121 best companies in Heating service
  5. #16 of 51 best companies in Solar Energy Company

About Heatable

Written by the company



Whether you're looking to crush your bills with a new A-rated boiler, or create and store your own energy with solar, we'll give you a fixed online price in a matter of clicks.

Why Heatable?
  • Which? Trusted Traders (2 years running)
  • 40,000+ happy customers
  • Instant online prices
  • Leading UK customer service
  • Up-to 4 years 0% APR available*
  • Emergency, next day installs*
  • Family owned and run

Get a new boiler → Get solar panels → Get battery storage → ------ or ------ Read our story *on boiler installations only

With Heatable, you'll get:

Written by the company

Next day installations 🚙 💨
We fit new boilers, all over the UK, as quick as next day.
Up-front, fixed prices 🫡
We quote online, to save you money and time. There's not a salesmen in sight.
Which? Trusted Traders 👷‍♀️
We're Which? Trusted Traders (and have been for 3 years running).

Workmanship warranty

12 months post-install protection

Once we've completed your installation, you'll get 12 months of workmanship protection. So, if there's any issues, it won't be an issue.

Contact info

Join 40,000+ happy customers

We're the 3rd largest installer of energy saving upgrades in the UK

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ordering process was easy and…

Ordering process was easy and informative. Initially booked a install date but upon arrival the fitter had some issues with his 2nd man so we agreed to rebook for 1 weeks time. Total install took around 5 days . The fitter kept us updated throughout the process and did a good job of the install. Would recommend.

24 April 2026
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Reply from Heatable

Hey Callum!

Thank you for the kind review, I'm glad to hear the engineer kept you up to date throughout the process and left you with an excellent installation! 💃🏻

It means the world to us that you were happy with the process and would recommend us to friends. 😎

Best Wishes,
Ruby 🐈

Rated 1 out of 5 stars

Asked for a quote

Asked for a quote, great. But then hounded over 2 weeks with pushy emails and pressure to buy before the quote expires. I even politely asked for it to stop, they promised to switch off the daily emails and that failed today.

My advice if you are going with them is to ask for a better price and hold out because the emails and other sweeteners (free hive thermostat) and more discount codes.

24 April 2026
Unprompted review
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Reply from Heatable

Hi Andy,

Thanks for your feedback. You will have provided an email address and consented to marketing emails when saving your quote with us which will have then meant you'd receive our automated emails with an option to unsubscribe yourself any time at the bottom. We appreciate your feedback and if you receive any more emails from us if you can respond to hello@heatable.co.uk I can ensure you are removed.

Kind regards,
Rhianne

Rated 5 out of 5 stars

From first click to first sunshine, a solar install done properly

Couldn’t have asked for a smoother experience from start to finish. The online quote was quick, easy, and refreshingly no hassle, no chasing, no pressure, just clear info.

The planning call was spot on, everything explained properly without the usual jargon, which made the whole process feel straightforward and under control.

Installation day was flawless. The team were professional, efficient, and left everything exactly as they found it (if not better).

And then today… the big orange ball in the sky decided to show up ☀️ and watching the system kick in and do its thing was genuinely brilliant. There’s something very satisfying about seeing it generate your own power in real time.

All in all, couldn’t fault a single part of it. Great service, great team, and a system that just works.

Would definitely recommend

23 April 2026
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Reply from Heatable

Hey Ian,

I uno reverse your recommendation and recommend you back for being a great customer to work with! ☺️

It's really wonderful to hear how positive your experience was from start to finish and the support you had was positive and not pushy, the dream. 💘

The sun becomes 100% more exciting once your solar is installed, seeing what it can become really is a thrill! Once summer hits, you're gonna be amazed!☀️

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Just seamless

Just seamless, great service all round

23 April 2026
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Reply from Heatable

Hey Pebbles,

It was our honour to help, thank you for choosing us! 💘

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Great service, wonderful communication throughout

Wonderful service from Anna and Isobel on getting my solar and battery install done quickly and smoothly. The system is already capturing the wonderful Spring sunshine and way beyond on my expectations. The team were also responsive and thoughtful and the install team from BioTech did a wonderfully neat job keeping me posted throughout. Happy to recommend Heatable to anyone looking to install solar and batteries.

8 April 2026
Unprompted review
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Reply from Heatable

Hey Johnny!

Thank you for the lovely review and recommendation, I've just had to tell the team to stop dancing on the tables after reading this review, they're too excited! 💃🏻

I'm happy to hear the system is already showing you what it does best, summer is going to be a blast!

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Amazingly easy experience from start to…

Amazingly easy experience from start to finish! Booked on a Saturday for the following Tuesday - Matt turned up bang on time, explained everything to me, was finished super quick, tidied up and sent me a video on how to work the new boiler. Will recommend to family and friends and will certainly use again when needed!! The boiler was the cheapest I found after comparing lots of different sites - amazing value for money!!

21 April 2026
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Reply from Heatable

Hi Sarah,

What a quick turnaround! Matt sounds like he was incredibly helpful so will be pleased to pass your feedback onto him. We really appreciate you taking the time to leave us a review and for your recommendation 🥳

Kind regards,
Rhianne

Rated 5 out of 5 stars

The boiler fitter Matthew was great…

The boiler fitter Matthew was great very helpful very knowledgeable and a very nice person. The process was easy to do and lest than a week later we are all done

23 April 2026
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Reply from Heatable

Hey Gemma,

Thank you for the kind comments for Matthew, he is the Einstein of boilers when it comes to knowledge. 🧠 I'll make sure to send over the kind comments to him!

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Great installation with solar panels

Great installation with solar panels. Working wonderfully well.
Josh still waiting for a call though?

23 April 2026
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Reply from Heatable

Hey there!

Amazing news, glad to hear you were happy with the installation! 💘

I believe Josh has just given you a call to hopefully answer any questions, give us a call back if we can help further in the future.

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Flawless service

Quick, easy and accurate quote. Great communication from the installer too. He arrived exactly when stated and did a great job. Tided up after himself and left us with an efficient quiet boiler.

23 April 2026
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Reply from Heatable

Hey there!

Thank you for taking time to leave us this lovely review, glad to hear you snagged a quote you were happy with and then managed to have the perfect installation with your engineer on the big day.

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Tony from Heatable is exceptionally…

Tony from Heatable is exceptionally knowledgable, fitted the perfect solution, is professional in his workmanship and just a great guy - An absolute ctedit to Heatable.

22 April 2026
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Reply from Heatable

Hey Claire,

Thank you for leaving us these lovely comments for Tony! He really is the superman of boilers, we don't know what we do without him. I'll make sure to let him know what a brill job he did! 💘

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Everything was carried out professionally

Everything was carried out professionally and on schedule with our solar and battery installation. Always someone available to contact for any queries.
Thanks to all involved from planning to electrical team.

22 April 2026
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Reply from Heatable

Hey Mrs Burton,

Thank you for this wonderful review, we really do appreciate you choosing Heatable for your installation!

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Highly recommend

Straight forward quote, friendly, efficient and knowledgeable, they know their stuff. The certification went through within 10 days. I was the booked in for the installation. Again all went very well, installer arrived early, explained his plan and just got on with it. Job done, the installer then took me through the App which allows me to monitor the system. I have had quite a lot of work done on my house over the years and this was right there at the top for a great job well done. Thanks heatable, you have restore my faith in British workmanship. Highly recommend 😁

22 April 2026
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Reply from Heatable

Hey Shaun,

We recommend you back for being a fantastic customer! 🥇

Glad to hear the whole process was straight forward and the installation went well while the installer kept you up to date throughout. Sounds like a perfect installation to me. 👌🏻

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Lisa and Rob, along with the entire team, were friendly, professional, and always willing to help. They clearly explained all options and even supported with a discount, which was greatly appreciated.

The new boiler was installed and fully up and running in under 48 hours. They also registered the warranty and promptly provided the gas safety certificate online, showing great attention to detail.

Highly recommended wishing you continued success.

21 April 2026
Unprompted review
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Reply from Heatable

Hey Ara,

A recommendation for lil' old us? You shouldn't have! 💘

I'm glad to hear you found the service to be excellent and you received the support you needed from our in-house team. We always want to provide the best customer service we can and it sounds like we hit the nail on the head.

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Sigenergy battery & solar install

Sigenergy battery and Longi panels installed. All work appears to have been completed to a very high standard. The installation team were friendly and courteous, always happy to answer questions. Completed on time.

22 April 2026
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Reply from Heatable

Hey Julian,

High standard is our middle name, we never want to provide anything below it. 😎

Glad to see you had a top experience with the installation team too, we couldn't do it without em'.

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

I'm so glad that I have a new boiler…

I'm so glad that I have a new boiler and thermostat that I can turn on and off the heating whenever I want. The engineer ibrar who did the work was amazing very polite and helpful. Awesome work and very informative thanks for my new boiler.

20 April 2026
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Reply from Heatable

Hey Sikander,

No, thank YOU for choosing us and letting us install your new boiler, it really is our pleasure. 💃🏻

I'll send over the love to the main man Ibrar too, we couldn't do it without our incredible team of engineers. 🥇

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

No surprises

No surprises. Turned up on time.

22 April 2026
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Reply from Heatable

Hey Gerard,

Sounds perfect to me, thanks for the kind review! 🥇

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Excellent work from Heatable

The Engineer Shaun was excellent! Got to work straight away and sorted out our boiler move in two days, no fuss.
Also I did have a problem when I purchased the boiler and installation. The lady on customer service was excellent and sorted out all my queries.
Only been up and running a couple of hours but everything seems to be working.
Shaun was very professional and his workmanship looks top class
So far so good

21 April 2026
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Reply from Heatable

Hey Chris,

Thank you for the brilliant review, I'm happy to hear how impressed you were with both Shaun and our in-house team who were able to support through all your queries! Shaun is a wonderful engineer and we are proud to work with him to provide top notch installations. I'll send over your comments to him! 💘

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Fantastic service, easy ordering, and a brilliant new boiler!

I fully recommend Heatable! Ordering online was so much easier than the usual hassle of getting various heating engineers to come round for quotes, and I found the prices to be very comparable, too.

Our engineers, Phil and his colleague, were absolutely fantastic. They had a massive job on their hands—removing an ancient boiler buried deep in our garage and installing the new one up in the loft. They arrived exactly on time each morning, had a quick mug of coffee, and got straight to work.

The job required them to re-route the entire pipework and wiring, which they did seamlessly. They respected the property at all times and completed the job without making a mess. When they finished, they took every single scrap of rubbish with them, leaving us with absolutely nothing to clean up and a brilliant new heating system.

Massive thanks to Phil and the team for a top-tier job!

21 April 2026
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Reply from Heatable

Hey Steve,

A recommendation for lil' old us?! You have made our day! 😻

Ordering online can feel daunting sometimes but we work hard to ensure the process feels as smooth and easy as possible. We are equipped with the knowledge to help out without having to do an in-person survey and the results are just as successful and quicker than arranging multiple visits! 😎

We really appreciate the kind words for Phil & his partner. We love to hear all about the wonderful job our engineers provide on the big day, the power of coffee can really make all the difference. ☕ I'll make sure your lovely comments are sent over to the guys, they deserve to see it.

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Quick and professional

Heatable predicted the conventional to combi boiler conversion would take two days, the engineer managed to get it done in one and did a super job, carefully to explain my options of how it would be fitted. Then ran through how to use to boiler to keep it efficient

20 April 2026
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Reply from Heatable

Hey Kowsecan,

A brand new boiler up and running in one day? What more could you ask for, we love to hear the engineer was able to provide a top quality installation quickly to get you back on track. 😎

Thank you for putting your trust in us!

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Really good experience

Really good experience. Ordered my boiler at 17:20 on Friday and it was been installed at 8:30 on the Monday. Really easy to work with and the plungers that came were spot on and explained everything. 10/10 from me

21 April 2026
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Reply from Heatable

Hey Philip!

10/10 for lil' old us?! You have made our day shine brighter, thank you! Nothing better than having your brand new boiler up and running quickly from top notch engineers. We appreciate you picking and putting your trust in us.💘

Best Wishes,
Ruby 🐈

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