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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its superb and prompt service, highlighting the efficiency and reliability of their work. Many consumers appreciate the professionalism and helpfulness of the staff, especially their ability to clearly explain issues and provide effective solutions. However, some customers experienced issues with the product installation, noting problems such as incorrect pipe sizes, meandering pipework, and dead legs left on pipework. These individuals also mentioned a lack of initial advice regarding appropriate radiator sizing and a knocking noise that developed soon after completion, which was not investigated.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the promptness and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Product

Reviewers mention ambiguous feedback about the product. While some customers, who have been using Heatfactors... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my old boiler stopped working, Darren came promptly to assess the problem and, sadly, found it was beyond repair, leaving me without hot water and heating. Heatfactors came up with the goods and... See more

Company replied

Rated 5 out of 5 stars

Superb service and detail provided for lots of little jobs that have been having a big effect on overall effectiveness of heating , plumbing, gas fire and drainage. Darren was superb at identifyi... See more

Company replied

Rated 5 out of 5 stars

Replacement Boiler This was a replacement boiler so we were able to establish a convenient date for fitting. Darren phoned 30 minutes before arrival. He quickly put down protection around the work... See more

Company replied

Rated 5 out of 5 stars

We’ve used Heatfactors for nearly 35 years - installed 3 central heating systems in 3 houses as well as other plumbing projects. Always reliable, trustworthy and give great customer service with good... See more

Company replied


Company details

  1. Central Heating Service
  2. Commercial Agent
  3. Gas company
  4. Gas engineer
  5. Gas installation service
  6. Plumber

Written by the company

Heatfactors have been providing market leading service for over 40 years. We pride ourselves on delivering excellent customer service whilst going above and beyond customer expectations. We deliver what we say we will deliver on time and on budget. We specialise in all things plumbing and heating in both domestic and commercial markets. Contact one of our friendly office staff to explore how Heatfactors can assist you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

135 reviews

5-star
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Rated 5 out of 5 stars

Thanks Darren for checking out the…

Thanks Darren for checking out the boiler yesterday and for noticing and fixing the leak in an unrelated stp-cock! I've had great service over the years from Heat Factors.

21 September 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks it is appreciated

Rated 5 out of 5 stars

Once again heatfactor give me a five…

Once again heatfactor give me a five star service
thank again to Darren and Scott. I have to problem
in recommend Heatfactor to anyone

19 September 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Heatfactors Very Efficient

Heatfactors were very efficient in iinstalling a new gas boiler and associated pump for us.They provided additional engineers so that the job could be completed in a single day to minimise disruption.

11 September 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Excellent communication and quality of…

Excellent communication and quality of service in planning and execution.
When there was an unexpected change of plan I was kept informed.
Not for the first time have I felt in good hands with this company.

6 September 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Always efficient and informative

Always efficient and informative.

We have a warm air unit and heat factor having this skill set in house has made them our go to for all plumbing and heating works.
Darren especially always delivers great customer service.

27 August 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Annual boiler service

Contacted online for a boiler service. Reply same day with choice of dates to pick. Darren phoned before to give timeframe for visit. He arrived on time, serviced the boiler. He was professional and friendly.
Have used Heatfactors in the past and will continue to use them for excellent service.

16 July 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Boiler Service

The engineer was very friendly. He turned up within the allotted time. He was very professional. The service was very good value. I would highly recommend Heatfactors.

9 July 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Speedy, friendly, efficient

Darren kept me informed of his expected arrival time, was friendly, efficient and speedy, as well as giving me helpful advice on preventing a repeat of the problem.

2 July 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is greatly appreciated

Rated 5 out of 5 stars

What you hope they'll be like

Competent, thorough, professional, friendly and responsive. We have used HeatFactors for everything plumbing and heating related for over 10 years now and we cannot fault them. They are leagues apart from other plumbing and heating companies that we have used before finding HeatFactors.

25 June 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Darren arrived on time

Darren arrived on time, very thorough and kept us informed of what he was doing. Treated the property repsectfully

19 June 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Prompt

Prompt, courteous & professional - we have used Heatfactors for five years now. Darren the engineer on duty was excellent

18 June 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Heat factors are simply the best

Heat factors are simply the best. They were recommended to us by a family member and we are very grateful for the timely and professional service they gave us improving the pipe work to the bathroom and later our gas hob removed. So much appreciated. Thank you Darren and Andrew.

14 June 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review its is much appreciated

Rated 5 out of 5 stars

Happy Days

Darren was a very pleasant young man who was easy to talk to and efficient in servicing my boiler.I had a couple of questions I wanted to ask and he was a great help.

19 June 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Great Service

Our boiler service was thorough and fixed problems with noisy pipes but also checked everything from radiators to CO alarms to a leaky sink faucet. Darren was friendly and answered all my questions. He was great. Will definitely use them again.

12 June 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review its is much appreciated

Rated 5 out of 5 stars

Leak

Heatfactors and Darren were very helpful with finding and fixing a leak. Thank you!

12 June 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

I have used heatfactors for new…

I have used heatfactors for new radiators, gas boiler services and ad hoc repairs. They have been a pleasure to deal with. Reliable, efficient, helpful.

12 June 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Impressive all round

Impressive all round, very helpful in a difficult situation and understanding. I can’t thank them enough for their help and advice along with the excellent work that they did to put in a new water main to replace the old lead piping.

27 May 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Professional

Always turn up on time and do a very professional job.

23 May 2024
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

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