HeatGlow is super responsive , always a human being at the end of the email the chat or the phone, booking process was made painless through any medium Gareth was in time , understood straight away... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use this company regularly and they are great.Reliable,helpful and friendly.They are the only boiler firm that I would recommend and we have used many over the years.They also installed a new boiler... See more
Very easy to book our boiler service with HeatGlow, all the staff were very friendly and helpful. Very useful reminders about the date and time of the appointment. Karl arrived a little early to make... See more
Heatglow were recommended to me by a close relative for a boiler service and I was impressed with the whole experience from the first phone call to the completion of the job. Karl was courteous and po... See more
Company details
Written by the company
Which? Trusted Traders. Cardiff based Heating and Plumbing Engineers. Combined 28 years experience in the Heating and Plumbing trade. Services include: Boiler servicing | Boiler maintenance | Boiler installation | underfloor heating | Landlord/Homeowner gas safety reports | General plumbing | Gas fire servicing | All aspects of Gas work (Gas safe registered) Worcester Accredited
Contact info
66 Park Road, CF14 1AW, Cardiff, United Kingdom
- 07710 827477
- info@heatglow.co.uk
- heatglow.co.uk
5.0
Excellent
424 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Always use for regular boiler service…
Always use for regular boiler service as well as any boiler work. Always professional, helpful, quick. Recommended
19 December 2023
Unprompted review
Reply from HeatGlow
Hello Daniel,
We're delighted to hear that you find our service professional and quick. Your recommendation means a lot to us. Thank you!
Great professional service
Easy to arrange service online. Good communication and updates. Tom was punctual, professional and friendly. Overall excellent service.
14 December 2023
Unprompted review
Reply from HeatGlow
Dear David, thank you for acknowledging our dedicated team, especially Tom. We appreciate your positive feedback and look forward to serving you again.
Boiler service
On time, good communication. Easy to book a boiler service.
Will use again.
Thank you
5 December 2023
Unprompted review
Reply from HeatGlow
Dear Richard,
Thank you for your kind words. We're glad to hear you had a positive experience with our boiler service. Looking forward to serving you again!
Best,
[Your Name]
Good response
Rapid response to what could have a health issue. Also their honesty in rectifying the problem. Well done.
4 December 2023
Unprompted review
Reply from HeatGlow
Dear G,
We greatly appreciate your praise! Our team strives for honest, prompt responses to ensure the health and satisfaction of our customers.
Best,
Your Support Team
Profession service from booking to job completion
Very Easy to book, on time arrival for service, good prompt efficient communication. Friendly helpful technician who alerted us to a supply issue
4 December 2023
Unprompted review
Reply from HeatGlow
Dear DB,
We're happy to hear about your positive experience, from booking to job completion. We thank you for your kind words and our friendly technicians appreciate your recognition.
Excellent service
Efficient friendly service as always provided by Gareth. Turned up within time slot, serviced the boiler efficiently with no problems at all. Would highly recommend HeatGlow to anyone.
23 November 2023
Unprompted review
Reply from HeatGlow
Dear Alun,
Thank you for your recommendation and kind words about Gareth. We're thrilled to hear you had a positive experience!
Best,
Reply from HeatGlow
Dear AJ,
Thank you for your kind words! We're thrilled to hear you found our service friendly and efficient. We look forward to serving you again.
Turned up on time or close to it
Turned up on time or close to it - which was great as I have a busy job with lots of time-focused commitments; Service was great, and subsequently made a number of very useful tweaks to the Boiler's settings to make it run more efficiently and economically and; provided really helpful advice on a range of boiler related issues including changing radiators. All conducted with great professionalism and politeness
13 November 2023
Unprompted review
Reply from HeatGlow
Dear Matthew,
We truly appreciate your wonderful feedback. Glad to hear our timely service and helpful advice met your expectations. Your comments motivate us to continue providing excellent service.
Best regards.
Fixed the problem straightaway
We've used HeatGlow a few times and this time, like the others, has been first rate. Identified and fixed the problem on a single visit and within the hour.
We also particularly liked booking a slot online.
17 November 2023
Unprompted review
Reply from HeatGlow
Dear Christian, we're thrilled to hear about your positive experiences and especially glad you found our online booking feature beneficial. We strive for excellent service every time. Thanks for your trust in us!
Excellent service from HeatGlow
Excellent service from HeatGlow! Very simple and efficient booking system. Great communication. Really friendly and helpful engineers, Tom and Gareth. We would definitely use again and recommend to others. Thank you.
14 November 2023
Unprompted review
Reply from HeatGlow
Dear Sarah, thanks for your kind words! We're thrilled our team could assist you efficiently. We appreciate your strategy recommendations and look forward to serving you again.
Boiler service
Tom was on time, courteous, explaining exactly the work carried out on the boiler service and advised regarding further work.
3 November 2023
Unprompted review
Excellent service!
It was very easy to book an appointment online and I was given a range of dates and times. After I booked, I was sent a reminder about the appointment. On the day of the appointment, I was sent the estimated time of arrival. The engineer, turned up on time and provided a friendly, polite, professional and efficient service. He also reduced the boiler flow system to help me reduce my bills. I am very happy to recommend HeatGlow.
2 November 2023
Unprompted review
Reply from HeatGlow
Dear Rhianon, we're thrilled to hear you had a positive experience with our service! Your recommendation means a lot to us. Thanks for taking the time to share your feedback.
Such a smooth process from estimate to…
Such a smooth process from estimate to installation!
Highly recommend them
1 November 2023
Unprompted review
Reply from HeatGlow
Dear Asmaa, we're thrilled to hear about your positive experience. Your recommendation means a lot to us. Thanks for your support!
Excellent service
Excellent service, quick efficient and reasonable work. Great to be able to discuss job in Welsh. Da iawn.
30 October 2023
Unprompted review
Reply from HeatGlow
Dear Pred, we're thrilled to hear about your positive experience with our service. We're equally glad to have been able to assist in Welsh. Diolch yn fawr!
Excellent!
Knowing boiler's service was due, HeatGlow contacted me in plenty of time. Tom was prompt, polite and diligent.
27 October 2023
Unprompted review
Reply from HeatGlow
Dear Miss Campbell,
It's delightful to hear about your great experience with our proactive service and Tom's diligence. Your satisfaction means a lot to us!
Best,
Your Team
Delivery on time and top spec
Delivery on time and top spec. Thanks Fellas.
25 October 2023
Unprompted review
Reply from HeatGlow
We're thrilled to know you were satisfied with our services, Lionel! Thank you for your kind words. We look forward to serving you again!
Always polite and professional.
26 October 2023
Unprompted review
Reply from HeatGlow
Dear Dan,
Thank you for your kind words! We strive for professionalism and politeness at all times. We appreciate your support!
New boiler installation
Tom and Gareth were incredible throughout. From getting the work looked at, getting the estimate and booking the job in to installing and finishing the job to the highest of standards. They kept me informed throughout ensuring I was happy with all the work. Polite and cleaning up after themselves. Would highly recommend.
11 October 2023
Unprompted review
Boiler Service
Recently had my boiler serviced by Tom. Easy to book and great communication. Service was carried out professionally with no mess.
2 October 2023
Unprompted review
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