HeatGlow is super responsive , always a human being at the end of the email the chat or the phone, booking process was made painless through any medium Gareth was in time , understood straight away... See more
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Review summary
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I use this company regularly and they are great.Reliable,helpful and friendly.They are the only boiler firm that I would recommend and we have used many over the years.They also installed a new boiler... See more
Very easy to book our boiler service with HeatGlow, all the staff were very friendly and helpful. Very useful reminders about the date and time of the appointment. Karl arrived a little early to make... See more
Heatglow were recommended to me by a close relative for a boiler service and I was impressed with the whole experience from the first phone call to the completion of the job. Karl was courteous and po... See more
Company details
Written by the company
Which? Trusted Traders. Cardiff based Heating and Plumbing Engineers. Combined 28 years experience in the Heating and Plumbing trade. Services include: Boiler servicing | Boiler maintenance | Boiler installation | underfloor heating | Landlord/Homeowner gas safety reports | General plumbing | Gas fire servicing | All aspects of Gas work (Gas safe registered) Worcester Accredited
Contact info
66 Park Road, CF14 1AW, Cardiff, United Kingdom
- 07710 827477
- info@heatglow.co.uk
- heatglow.co.uk
5.0
Excellent
424 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Had an issue with my boiler
Had an issue with my boiler. They were able to fix it straight away. Completely honest and trustworthy which for me is really important from a customer experience perspective. You won't find better.
14 August 2025
Unprompted review
HeatGlow are excellent
HeatGlow are excellent I would highly recommend them. They installed and relocated a new boiler. It was the best quote I had and the quality of work is brilliant. Also the HeatGlow team are a really nice friendly people and accommodating to any issues. Big shout out to Tom who worked his slippers off to get all done in one day.
13 November 2024
Unprompted review
Reply from HeatGlow
Thank you, Robert! We're thrilled to hear you found our service quick, efficient, and friendly.
Really friendly and reliable! Fab new boiler!
Always a pleasure to have Gareth and Tom round. They’ve just recently fitted a brand new Worcester boiler for us, plus a new radiator and some pipework. House is now super toasty! Really friendly, super efficient and tidy. Highly recommended!
27 February 2024
Unprompted review
Reply from HeatGlow
Hi Nicole, we're thrilled you're liking your new boiler and that Gareth and Tom were able to help! Your warm and cozy home is our top priority. Thank you for recommending us!
excellent service and support.
excellent service and support.
Would recommend Heatglow to everyone.
23 February 2024
Unprompted review
Reply from HeatGlow
Dear Laurence, thank you for your recommendation and positive feedback on our service and support. We truly appreciate it!
Investigation of water heating system…
Investigation of water heating system electrical problem carried out successfully.
Whole visit conducted through the preferred Welsh language.
Whole system service booked in for next week. Diolch yn fawr.
22 February 2024
Unprompted review
Reply from HeatGlow
Dear JGJ, we're glad to have assisted you and appreciate your kind review. We look forward to servicing your system next week. Diolch yn fawr!
My first boiler service
I had my boiler fitted a year ago by HeatGlow, it's been a great purchase. This is my first annual service.
Gareth did an excellent job, I hardly knew he was there. They're really nice people at HeatGlow and always helpful, happy to explain and answer questions.
15 February 2024
Unprompted review
Reply from HeatGlow
Dear Heather, we're thrilled to hear Gareth provided great service and you're happy with your boiler. Your kind words are greatly appreciated. Thanks for choosing us!
Underfloor heating repair
I hired heatglow to get my underfloor heating working properly, something it hadn't done since it was installed 10 years ago. They arrived on time, polite and professional, and completed the work on schedule. A little expensive maybe, but I guess you get what you pay for when I compare them to the other contractors I have used over the years.
15 February 2024
Unprompted review
Reply from HeatGlow
Dear Nigel, we're delighted to hear that your underfloor heating is now working properly! Thank you for acknowledging our punctuality and professionalism. We strive to provide high-quality services to our customers.
Boiler serviced and leak fixed
Boiler serviced and leak fixed, I was notified when he'd be arriving, he did a good job, fixed the issue, gave me some advice and adjusted boiler settings for better economy.
Very pleased, thank you
14 February 2024
Unprompted review
Reply from HeatGlow
Dear Tino, we appreciate your positive feedback. We are glad our service met your expectations and you found our advice helpful. Thank you for choosing us!
Prompt and helpful
The necessary replacement of a component of the ageing central heating boiler was carried out efficiently and the function of the system and radiators checked. Very pleased with the high standard of HeatGlow.
12 February 2024
Unprompted review
Reply from HeatGlow
Thank you Ian for your positive feedback. We're glad to hear that you're satisfied with our service. We strive to maintain our high standards for valuable customers like you.
Heat glow a great company
Heat glow had an easy to use online booking for my boiler service. I could choose from multiple times and dates. The details for the service were easy to understand and the standard price was reasonable. The plumber arrived ontime, was very polite, and completed the job efficiently. Invoice with easy online payment made paying the bill effortless. I would highly reccommend this company.
31 January 2024
Unprompted review
Reply from HeatGlow
Dear Customer, we're thrilled to hear about your positive experience with our online booking and boiler service! Your kind words motivate us to maintain our high standards. Thanks for recommending us!
Excellent service
As in previous calls from HeatGlow the service was excellent. Quick responses and callouts and good explanations as to issues with our heating system.
Would thoroughly recommend.
25 January 2024
Unprompted review
Reply from HeatGlow
Dear Arfon, we deeply appreciate your continuous support and recommendation. Thank you for mentioning our quick responses and good explanations. We always strive to provide excellent service!
First Annual Boiler Service
From booking the Annual Boiler Service until first arriving and then carrying out the Service, Gareth
provided a professional and efficient service.
Thank you so much and would recommend HeatGlow
to anyone who needed Plumbing and Heating services.
11 January 2024
Unprompted review
Reply from HeatGlow
Dear Barry, we're thrilled to hear about your positive experience with Gareth. Your recommendation truly means a lot to us. Thank you for choosing our services.
Reply from HeatGlow
Dear Customer, thank you for your positive feedback. We're glad you appreciated our service and customer care. We always strive to support and value our customers.
Great service
Great service. Knew exactly when plumber would arrive. Plumber was efficient and polite, as always. Diolch!
10 January 2024
Unprompted review
Reply from HeatGlow
Dear Aled, we're thrilled to hear about your positive experience with our service and plumber. Thank you for your kind feedback! Diolch!
Very quick to respond to my phone call
Very quick to respond to my phone call. Then were with me within 2 hours and did an excellent repair job. They are always my first call in any plumbing and heating crisis - so very reliable
4 January 2024
Unprompted review
Reply from HeatGlow
Dear Barry, we're thrilled to hear that our prompt response and excellent service proved to be reliable for your needs. Thank you for trusting us in times of crisis.
HeatGlow is modern and efficient
HeatGlow is modern and efficient. From online booking to text/email appointment reminders, onsite visits professionally represented in company van and uniform, right through to being thoroughly equipped and online email/web for invoice, payment, and receipt shows this company is upto date with the modern commercial world.
Kind and friendly engineer that was methodical and great customer facing skills. A very good experience and service from our HeatGlow visit. I would recommend and have no hesitation in reusing them for future needs.
8 January 2024
Unprompted review
Reply from HeatGlow
Dear Alan, thank you for sharing your wonderful experience with us. We're thrilled to hear our dedicated team and modern approach met your needs. We look forward to serving you again in the future!
On time and boiler successfully fixed
5 January 2024
Unprompted review
Reply from HeatGlow
Dear Julia, thank you for your feedback. We are glad to hear your boiler was successfully fixed and our service was on time. Your satisfaction is our top priority!
Easy booking system and very good engineer
Online booking process was easy.
The engineer was on time, professional, explained the issue and costs to me clearly, and dealt with the problem efficiently.
I would definitely use the company again.
28 December 2023
Unprompted review
Reply from HeatGlow
Dear Sarah, we're thrilled to hear about your positive experience with our booking system and professional engineer. We look forward to serving you again!
Arrived on time
Arrived on time. Professional and courteous as always. Repaired a boiler that hadn't been serviced for ages. Got it all working in half an hour no fuss at a great price. The whole family is using Heatglow now as they're so good. The online booking system is really easy to use too.
21 December 2023
Unprompted review
Reply from HeatGlow
Dear S Lloyd,
We're delighted to hear about your positive experience. Our team strives for professionalism and efficiency at all times. We're grateful for your loyalty.
Kind regards.
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