Heathrow Meet And Greet Parking Reviews 

ZERO STAR REVIEW.
We booked Heathrow Meet & Greet months before our journey. As instructed, we contacted them when we were 30 minutes away from the drop off car park. We collected the car park ticket on entry and arrived at the location we were informed to go to MEET our representative for this company. We waited for over an hour with various calls to the contact number. Excuses like, "he is on his way", "he will be with you in 10-15 minutes", "he is coming he will ring you when he is there". This went on and on. Evenutally he arrived, I asked what had taken him so long and all he kept saying was, "i am just the driver" with a smile on his face! Then because he had taken so long from the time I entered the car park I had to pay double for him to drive out of that car park. No apology nothing just a smile!!!
On our return to Heathrow 19 days later I again contacted the company to inform them of our arrival. I was told to head to the pick up point in the car park. On arrival there was no one to GREET us with our vehicle. There is no booth / office on site for enquiries to me made so again I had to keep on ringing for updates. Excuses this time were, "he is on his way", "he is in traffic at the airport", "he is at the ticket machine entering the car park". Even after the last excuse! it took 20 minutes for our car to get to us from the entry ticket machine! Again all the driver could say was "i am just the driver".
What exactly is `MEET & GREET' with this company? A letter of complaint has been sent but no reply or apology has been received!!
PLEASE DO NOT USE THIS COMPANY UNLESS YOU ARE PREPARED TO WAIT, AND WAIT AT LEAST 60-90 MINUTES.

We realised far too late that this wasn’t official Heathrow parking only once we arrived did the nightmare begin. The moment we pulled in, one of the staff demanded an extra £12 “drop-off fee” on top of what we’d already paid online. Cash only, of course. Shady from the very first second. Then he insisted we leave our keys with them. When I refused, he told us that keeping our own keys would cost an EXTRA £15 per night. Extortion, plain and simple. The return experience was somehow even worse. We were left stranded for an hour, repeatedly told the driver was “stuck in traffic”… despite the car park being only 10-15 minutes away. When he finally arrived, we were horrified. His car looked and smelled like it had been dragged out of a landfill, piles of filthy clothes, a baby seat, and an odour that can only be described as dead rats. But after what we’d already been through, we felt trapped. We just needed to get to our car and get home. This operation is DODGY from top to bottom. How Holiday Inn allows these people to operate out of their car park is beyond comprehension. Absolutely disgraceful treatment and a complete scam.
Do NOT trust these people with your car ever.

We booked our car drop-off at Terminal 2 for 4:00 AM, following the instructions provided by Heathrowmeetandgreet.com. As advised, we called them multiple times — 30 minutes before arrival and again closer to 4:00 AM — but received no response.

Then, just minutes before 4:00 AM, they finally called us back to inform us that they do not accept cars until 4:30 AM. This was never communicated beforehand and directly contradicted their own instructions.

This last-minute change caused unnecessary stress and disrupted our travel schedule. The lack of communication and disregard for punctuality is unacceptable for a service that markets itself as reliable and professional.

Would not recommend. If you’re traveling early, especially from Heathrow, consider using a more reputable and responsive service

Please note: You also pay for parking ticket on arrival and exit

They don’t even deserve the 1 star. DO NOT USE they are cowboys!! Took over an hour for the driver to collect our car even though we followed instructions & called 30mins before (45mins after initial phone call). Then took over an hour to drop our car back off (again after initial call even though they had our flight details). You also have to pay for the car park entry and exit which was another £15. Please stay away, I wish id read these reviews before booking. NOT Meet & Greet more like Pay & Wait

2 hours waiting in the cold ,lost my car keys,then next day didn't bring my car back.
Bunch of criminals don't use them.

Shocking avoid … waited 1hour 10 for our car to arrive we followed instructions called the number and were told it would 30 mins at designated area to get our car. After 30 minutes still not appeared called number again to be told our car was blocked in by a number of cars .. called back after an other 10 minutes to be told it was on it away… no apology nothing complete waste of money

I would give zero stars if possible. Called the driver 30 minutes before arrival, yet I still ended up waiting 45 minutes at the car park. I was required to pay additional car park fees on top of the amount already paid, which was not communicated in advance.

Furthermore, my car was moved the day after it was collected, resulting in a ULEZ fine. In total, I incurred over £100 in unexpected additional costs. The phone number provided does not work, and my emails have gone unanswered.

Do NOT use

I will never use Heathrow meet and greet again. Last time is was a terrible experience and we waited 1.5 hours for our car despite calling when we were disembarking. A couple stood next to us had waited 4 hours. Terrible service.

Do not book with this company! I cannot believe I didn't do more research prior to booking this and am also shocked that they are affiliated to Heathrow. They should be shut down!! The instructions were good and yes the price was reasonable however the service is so so dodgy. Upon arrival, we waited 45 minutes for our car to be collected from Terminal 3 after calling them several times. We were then almost late for our flight so not a good start to our honeymoon. Upon returning, I called them in plenty of time and kept being told "10 minutes"...we waited 1.5 hours for our car and felt so unwell after a long night flight from the US. I called them 7 times as well. Really unacceptable. The driver we met both there and back was very apologetic so I don't blame him - we blame whoever manages this company! We honestly thought we would never get our car back and get home. Next time we'll be using the trusty bus car parks where we can keep our keys. We thought we'd book 'Meet & Greet' as a treat for our honeymoon but it wasn't anything at all like we expected. There were some other Meet & Greet companies in the same place and all seem to be run by immigrants. Park your car in a secure compound where you can keep your keys.

The experience that I had was horrible! They were rude not willing to give any explanation how to get to the meeting point, the manager told me that I am “waisting his time”. Multiple times hand up the phone in my face when i needed their assistance. Finally I arrived at the destination and I had to wait 40 min for someone to come and pick up the keys.. made me pay £14 for the arrival point.. and now I am still waiting for my car to arrive even if I called 30 min before as they asked. I am waiting for 1h now and my car is still not here. I would suggest to avoid this company if you don’t want to have a headache. The employee who took my keys, had no badge to identify himself that he would belong to this company. Very rude people! They don’t deserve any star if it was up to me. I hope this is helpful for all of you who want to book with them. Kind regards

DO NOT USE THESE COWBOYS!!!

Booked meet & greet at Heathrow. Called the number provided when approximately. 30 minutes from airport, as instructed, only to be told that our booking was cancelled and we'd have to book with someone else!
Rudely cut off when questioned them as to why we hadn't been contacted prior to then.
We ended up having to pay longstay park & ride fees.
Still no refund two weeks later!!
Absolutely appalling- AVOID AT ALL COSTS!!

I can’t believe you actually have to give a minimum star rating ,,, DO NOT USE THESE AWFUL ? “PEOPLE . Hands down the worst customer service I’ve ever had the misfortune of receiving they talk to you like something that’s stuck on the bottom of there shoe , misinform you about were to park leading to you going in the wrong carpal and being charged to go in and out within 2 minutes £100 joke they talk to you like you are thick never mind how they look at you the whole experience was abusive racist ignorant and incompetent when we finally found our car it had obviously been being used by them it stank was dirty and to top it off as they had been so rude over the phone when I rand to say I was 20 mins away at baggage they said I was too early , I tried to explain our flight had changed and I’d paid the extra for protection to cover us for this but there CS was awful so rude and aggressive to a woman traveling alone …… they all sat congregating in the lift area like an Indian takeaway , I say congregating as they clearly were not working there we other ppl having issues too with the state of there cars and the rudeness and abusive behaviour . they then left the keys to my £40k Audi on the top of the drivers wheel !!!! Obviously they didn’t want to meet in person but were happy to be so vile and abusive over the phone ….. it’s just not worth it ppl DONT USE THEM

Do not use. Lost my key. Or left it in another customer’s car. My wife was stuck in Heathrow for 6 hours. No apology. No refund. Refused to pay for. A new key.

If I could have scored a zero star I would. Terrible customer service. Avoid this service at all costs, had to pay the parking fee on arrival and collection, which should have been taken care of as advertised.

3 phone calls to ask for the car to be returned, didn’t seem bothered we had had a 11hour flight. Car took 45 minutes to be returned to us.

Worst experience of a meet and greet we have ever used.

Also the postcode they give you for the short stay is wrong and that also cost £19.50 to enter and drive around to get out! Very unhappy customer

Despite giving over the required amount of time to cancel all requests of a refund and confirmation are being ignored

I was lured into booking with this company as I kept getting emails offering 20% discount. I was stupidly fooled by the name - "Heathrow Meet and Greet" - which makes them sound official. Our experience was the same as all the other reviews - rude person on end of the phone, terrible communication, long waits. Never again. I usually use one of the companies with a desk in the car park and will ALWAYS do so from now on.

WORST COMPANY IVE EVER DEALT WITH. UTTER JOKE. DO NOT USE.

Hardly ever answer the phone. Surly. Unhelpful. Won’t come to get your car earlier than agreed but more than happy to then leave you waiting for 30 minutes after the agreed time. Took 90 mins to drop car back at 8.30pm. They blamed bad traffic on the M25. We’d flown over it 30 mins before and it was fine. We drove back on it after they dropped the car off and it was totally clear. Odometer said they’d only come from 3 miles away. If ever there’s a bunch of uncaring, irresponsible grifters that deserve insolvency and the dole queue it’s these shysters.

Waited from 07:00 until 15:00 for my car to arrive. Four small sick children and just lies from them when you could get hold of them. We had to hold one of them to get all three of our cars back. Avoid them like the plague. Other customers who were also waiting found their cars had never left the parking lot and had £1000 parking tickets for 10 day parking. One of our cars was dumped on the label below and the driver did a runner. 🏃‍♀️

On the way to the airport we received a call asking us what time we were going to be at the airport. we told them we were 30 minutes away. When we got there it was 30 minutes before our car was taken.
On return they had been told our return time & flight number. We called after collecting our baggage and were told 30 to 35 minutes. They eventually turned up after over one & a half hours.
Also not only had the Dashcam been disconnected, it had been completely removed from the windscreen & placed on the passenger seat.
We were also charged an extra £60 as we had been stuck in Jamaica because of the hurricane.

The worst parking service ever. They used our car and ran the petrol to fumes. They got found out as got a parking ticket! £100, which they had to pay. Hoorah. Such crooks. Don't use ever again