Heathrow Meet And Greet Parking Reviews 

Do not park on this car park because i never going to actually i will be open complaining they use your car they do activities in customer cars they are depositing packages they are invading your privacy space from cars
I did catching them on the live camera in my car this company need to be stopped from this business

Absolute scam. Don’t use them. Lied about the drivers whereabouts and then when I rang them back , never picked up and went straight to voicemail

This is a terrible company. They took an hour to collect my car and took 2 hours to return it. Called them multiple times and each time they said they were half an hour away and then finally returned the car to the wrong level. No communication between the driver and the person who picked up the calls. Should not be allowed to operate and treat people like this. A very bad experience.

If I could give zero, I would. DO NOT USE THIS COMPANY THEY ARE COWBOYS. Parklane - on compare the market website. I wish I’d checked these reviews first. On arrival despite calling in advance they kept us waiting half an hour. And then the return was horrendous. Multiple calls, different times given, blatant lies about where car was, hanging up on me. Ended up waiting an hour and a half. And then car went to wrong level and refused to come up to meet us. Guy was rude and couldn’t care less. They should’nt be allowed to operate

Waited 3.5 hours for them to bring my car. They only answered the phone a few times, after ringing them so many times, and when they did they lied. Please don’t use these people.
Car eventually turned up on level 3, even though I was told level 4. This was after waiting on a very cold January night as a female alone.
I wish I could find something positive to say, but can’t.

Pretty poor experience would have been better off parking ourselves. Meet & greet, hardly! waited for driver to greet despite calling ahead.
On return waited over an hour due to defrosting cars causing delays. A simple text message to all collecting customers would go a long way.
Inefficient service all round.

Do not use this company under any circumstances. I feel really silly as because it says 'Heathrow' in the name and was included in the comparison site, I assumed it was legit. I should have read the reviews. We left plenty of time, thankfully, as the phone number we were told to call was permanently engaged. After trying numerous times, I called the office number and spoke with a very rude woman who told me I would get a call back. I didn't. We kept trying the number and it remained engaged. We then couldn't get through to the office either. Time was getting very tight and we had booked this because of accessibility which added to the challenge. We found an alternative at short notice (and highly recommend Maple Parking) but this was a horrible experience. I have emailed, requesting a refund, but funnily enough can't get a response! Don't use them!

Heathrow Meet and Greet are scammers. They are rude, dishonest, and extremely incompetent.

You are required to fill out a form with your arrival time, terminal, car registration, etc., but this information is completely ignored. When you call, they only ask, “What car? What terminal?”—making the form pointless.

We called 30 minutes before arriving at Heathrow as instructed, yet it still took them **over an hour** to turn up. Thankfully, I had left plenty of extra time. I filmed my car beforehand and noted the mileage and fuel because I did not trust them.

Unlike legitimate meet-and-greet companies, they have **no stand, no visible staff, and no presence at the terminal**. After researching further, I discovered they operate under **multiple different company names online**, all using the **same phone number**. Their website shows they have only been trading since 2025, which strongly suggests they shut down and reopen under new names to avoid claims and complaints.

On our return, **five other families** were also waiting for their cars—some for hours—using this same company (or one of its other names). I personally had to call **37 times** and waited **two hours** to get my car back.

Some customers became so concerned that they **called the police to report their cars as stolen** because there was no sign of them. Police later confirmed they receive **many complaints about this company**. I was given a crime reference number.

Communication is very poor; staff barely understand you, take no responsibility, and respond with “I don’t know” or smirks instead of help.

**Do not use this company. You have been warned

DO NOT USE Parklane Meet & Greet. Horrendous, hours of waiting in the cold after a long haul flight. No-one answered phone and when they did (3 times in spite of 30+ calls), would hang up on us. not often). Lots of others stranded like us. We called police as we thought car had been stolen. Genuinely awful and we don’t understand how Compare platform allows them to be listed. Scammers and liars. Needs investigating. Am sure they change their name every few months. Also operate as Super Parking.

Don’t use this company! Drop off and collection process were both complete disasters. The phone no you have to call isn’t monitored or answered- so you’ve no way of contacting the person who has your car. Waited almost 4 hrs to get my car back at Heathrow. Something very dodgy indeed about this outfit.

DO NOT USE, pay for your own parking at the airport!!

I have a sporty BMW. They took my car from me at the airport and by the time they had brought it back, it was absolutely covered in mud and dirt and my car had travelled 25 miles and yet it had somehow used over 100 miles of fuel, which would only ever happen if someone had their foot to the floor.

I also got a £90 ULEZ Fine on a day I was on holiday. Very unprofessional and what was going to be a cheaper parking alternative turned out to be twice the price as parking at the airport.

I hardly ever write bad reviews but this one just made me wonder if this service should even be allowed to continue. As a start, contacted the company on phone on my way to the airport, spoke to an extremely rude staff member who slammed the phone while I was talking. On returning back, called as instructed after luggage collection and was told it is going to be 35-40 minutes wait. The car did arrive in 25 minutes however it was muddy all over from the outside and including the mat on the passenger seat! I am genuinely concerned now on the state of the car park if this is how the cars look. Never going to use this service again and won’t recommend it to anyone too.

Do not use!! They take hours to collect your car and hours to return it while constantly telling you they’re 10 mins away!!!

Avoid Superparking.co.uk. Bunch of idiots running a company. Waited for more than two hours and each time one person would call and say 10 minutes. Never ever again

I used Parklane meet & Greet for a Terminal 5 departure. Despite ringing them as instructed 40 minutes before arrival our wait time in the terminal carpark was over an hour, resulting in an additional car park charge. Despite ringing them and asking for updates they continually came up with excuses for the delay, very busy Sir, driver late etc.

On our return the exact same experience over an hour waiting in the cold. I phoned them constantly for updates, they just hung up. There customer service is appalling and I’m afraid to say they tell blatant lies. I dislike giving critical reviews especially at this time of year when it’s busy. However our experience was so awful I feel I need to warn others of this shambolic company.

Shocking service. Had to wait an hour after a long haul flight. When the car turned up it looked like it had been rallied around a muddy field. How these cowboys are allowed to continue to trade with consistent one star reviews is beyond me. I wish I’d checked reviews before booking.

How are these cowboys still trading, a disgraceful con. Avoid at all costs.

Absolutely shocking damage to my alloy wheels. They were readily contactable when I was bringing my car and returning from holiday but ignored completely with comms when trying to discuss this damage. The terms and conditions they have mean the client ( me ) has to pay £100 excess and they also won’t pay for damages like scratches where the invoice to repair is less than £500. Will never use them again.

These scoundrels will park your car at a local hotel car park and hope you don’t get a parking ticket. The driver admitted this to me when he gave my rather expensive car back to me.

Do not trust them, they are very sketchy.

The driver also told me that he enjoyed taking his family out in my car when I was away on holiday, he wasn’t ashamed to admit he used my car for private use and even showed me photographs of him and his wife at the beach, pretending to be the owners of my car.

Disgraceful.

Excellent service from Nathan today and at departure. We were heavily delayed upon our return but all went very smoothly. Will certainly use them again