Heathrow Meet And Greet Parking Reviews 

Scammers..did not call until 45 mins after the agreed time and made no contact with me until then..Doubt the drive even showed up..obviously I had to ask one of the second rate companies at desk how much to park..180£ on top of the money that I paid these scumbags..

I would give this company zero stars if that were an option. The level of unprofessionalism we experienced was unacceptable from start to finish.

Staff were difficult to reach, and most of our calls regarding drop-off and pick-up were declined, resulting in excessive wait times. When our return flight was cancelled, we promptly notified the company and provided updated flight details. We were charged a late fee, which we agreed to pay without dispute.

Despite clearly communicating the change in our arrival time, our vehicle was nowhere near ready when we arrived. We repeatedly called to request an estimated time, and each time we were told that the driver would be contacted and that we would receive an update. No one ever followed up.

When I called again for an update, the representative became hostile, raised their voice, and attempted to place the blame on us for arriving later than originally scheduled—despite the fact that the delay was communicated in advance and acknowledged by the company. We ultimately waited over an hour for our car.

This company demonstrated poor communication, lack of accountability, and extremely unprofessional customer service. I would strongly advise others to avoid using them.

Very bad and unprofessional company, should be the last option in your life to use this company.
No manners how to talk and hang up the phone, just imagine how they must be dealing with your cars…Horrible.
On phone they said it will take about 1 hr and took more than 3 hours.
Shame on them.

On the way there, I called PARKLANE PARKING 30mins before I got to the airport, as instructed. No one came to the actual airport for over half an hour. I was in tears as staff didn’t answer the phone so had to call several times before anyone answered, they kept saying 5mins, 5mins. Then they just hung up on mi.
On the way back, I had to wait 1 hour 40mins for my car to arrive. Again, had to call over & over before anyone would answer, then was told ‘it’s traffic’ but I checked maps & traffic was usual. Lots of other people who booked different companies came & went fine; my self and others booked with parklane=suffering. Look at google reviews before booking here. It’s a disgrace! Oh and when a guy finally dropped my car back, he left the engine running, jumped out without even parking the car, shoved the short stay ticket at mi & walked off WITHOUT A SINGLE WORD! Honestly, you couldn’t make this up. Shocking!!

DO NOT USE I had to call the police to eventually prompt this racket to return my car. I had initially called for pickup as I landed but was told to wait until I had my luggage. When I duly called back I was hung up on and my calls were declined outright for the next three hours. I had to have my boyfriend call from home and my dad from another country. When finally through my boyfriend was told to stop bl**dy calling and f off. As of this moment it has been 16 hours and they still have not returned my car and are ignoring almost all of my calls and hanging up on me when i do get through and I ask them where my car is.

Terrible experience. Had to call 4 times and wait 45 mins during drop off and then upon return, called over 50 times before they picked up the phone and then told me it would be over an hour for my car to be delivered. DO NOT USE!!!

Very disappointing service.

After a 29‑hour journey, we contacted Park Lane Meet and Greet Heathrow and were told the wait would be no more than an hour. Instead, we waited two and a half hours. The most frustrating part was that they repeatedly failed to answer the phone, and when we finally got through, we were told it would be just 15 minutes.

We won’t be using them again.

AVOID - If 0 were an option for this review, I would have selected that. I can't express enough how bad this service was. It was the most horrendously unprofessional and highly stressful experience ever. After landing at 6am from a long night flight with my husband and son - I did not receive my car back until 9.15am. I was initially told that the vehicle would take 45 -60 mins to be delivered, which was not clear to me when I booked. I booked a 'meet & greet' service - I assumed this would be a simple, quick and easy way to park. It was quiet the opposite. Bad customer service, constant lies about being 10-15 mins away and when the driver arrived he told me that be had only been driving in the car for 25-30 mins, which means we were aimlessly waiting for 1.45 mins for the car to be returned before it was even on it's way and fed a complete pack of lies in the meantime. I even considered at one point if I needed to contact the police as I really thought I may have been scammed and had my car stolen. Never again and I highly advise anyone considering using this company not to do it.

I wish I'd come here to see the reviews before using this company.

They took 10-15 attempts to answer the phone on the way to drop the car off which was a worrying start. They were then late to collect the car by c. 20 minutes.

When we returned, they were again late, saying they'll be there in 30 minutes from our phone call once we'd collected our baggage and they were actually 65 minutes. The man who dropped off the car was rude and abrupt when we asked about who was to pay for the car park as we've experienced other meet and greet where this is included in the price.

At first glance the car seems to be in the same condition which is one positive.

Overall, the lack of setting correct expectations about pick up and drop off times and the rude driver sadly led to a very poor experience.

An absolute joke. Waited for almost an hour for someone to appear at the drop off to collect the car and then made us pay for the short stay parking which was £12 for 45min. Both times we called 30mins before arrival as requested. On our way back, they initially thought we were dropping off the car, and for over 3h there were back and forth calls as they couldn’t locate the car; they kept asking for the registration, make and model, they were rude on the phone, hanging up on us and making their phones unreachable. They ended up leaving a voice mail to say they dropped off the car but as they couldn’t see us they just left it, asking to call them back but when calling back, the number wasn’t taking any incoming calls. After almost 4h waiting at 0 degrees, they said the car was left in level 2 instead of level 4 and they LEFT THE CAR KEY ON TOP OF THE FRONT WHEEL. Just unbelievable.

Terrible service. Waited 90 minutes for our car to be retuned and the agent we spoke to on the phone lied to us multiple times about when the car would be returned and claimed the delays were down to roadworks and delays in the Heathrow tunnel to Terminals 2/3. There were no queues and the wait time caused us to be one hour late for an important event. I highly recommend that other customers do NOT use this company.

What an absolute shit show - it took 3hrs for it to be retuned only to be dumped on a different level to where we were supposed to meet. Keys were left on the wheel and had been there for 45 mins so we had to pay double the cost to get it out of the airport. We were with a range of people who had also been waiting almost 3 hrs. Cars being dumped on various levels and not informed they were there. People calling the police.
DO NOT USE THIS COMPANY !!
Also they have various companies all
Under different names.

This is what they say -

"We provide all types of parking: Airport parking service Meet and greet parking service Off airport parking service Park and ride service Valet parking service Long stay parking service Short stay parking service All at the best possible price and most amazing service with great staff. Book now, you wont regret!!"

No no no - you will regret!!

This is a SCAM. Do not use.

0 stars

Rude and unhelpful staff. AVOID!! When we returned home there was no one to meet us and no instruction after we called them. They had left our key under the wheel, we were told this by another staff member of a different company, they obviously do that a lot. We had to pay £18.50 to leave instead of the £7 showing it had just been left. We tried to contact them but the number used previously was blocked. We used another number and it rung right through we asked about how we log this complaint and they said to just email and hung up. I tried again and asked for the email but this was different to the one provided on the email. We are being bounced from pillar to post. This company is a scam.

If I could give negative feedback I would. This company shouldn't exist and no one should use them ever again. They are the most terrible company I have ever come across. Missed my flight because I had to wait for 1 hour and 40 minutes for someone to show up and pick up my car. Rude stuff, cursing out you. Coming back had to wait 2 and a half hours at Heathrow for them to show up again. Rude, unprofessional and terrible all in all. NO ONE SHOULD USE THEM, THESE PEOPLE NEED TO GO OUT OF BUSINESS.

Very bad service
Very hard to get hold of them
Will never use this company again

Same as every other review, they lie lie lie. Rude, hang up on you, lie some more. Oh and they lost our keys as well - zero apology, in fact told us to stop calling….

Do not use this company. The operator wins an Oscar for rudeness. The car took over 1.5 hrs to arrive. They are unprofessional and put the phone down on you if you question their service or ask for updates. They are not a legitimate service provider.

Never before did I write a bad review. This time I should warn others not to use this service. On return to Heathrow I had to speak to a nasty rude person who slammed the phone on me several times without communication. Instead of 30 minutes the car was delivered in 2 hours 30 minutes. At first they claimed that my battery was flat and they were trying to jump start the car. Of all the lame excuses they chose the wrong one as my battery was a brand new one fitted by the AA a month ago. I wish I had read the previous customers reviews before using this one, I could have saved myself the agony. I strongly believe this company will not survive the market competition and die a natural death in the near future. In short: read the reviews before you park your precious car.

Terrible. Took over an hour to return car. Very rude. Do not use.