I bought a pool dosing system from Heatpumps4pools. Dane in customer services discussed options with me and we agreed on an ASIN Aqua system (at an excellent price) which would allow remote control... See more
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Had the pleasure of purchasing a heater for our 18ft Bestway swimming pool recently. Couldn’t have been happier with the service from Lisa, Trina and David who handled the order, invoicing as I am in... See more
Company replied
I found customer services team very standoffish. Focused on sales and upselling. Something we bought which carries a large expense they continually lable as a budget line product. I did at one point s... See more
Company replied
I bought an Endless Pool Fastlane unit from this business. They were hugely knowledgeable about the product and provided excellent advice prior to and after the sale. I had a bit of difficulty ge... See more
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Company details
Written by the company
Pool Heating Specialists - HeatPumps4Pools
Contact info
Unit 3 Sovereign Park, Cranes Farm Rd,, SS13 3JD, Basildon, United Kingdom
- 01268-206560
- enquiries@heatpumps4pools.com
- heatpumps4pools.com
4.4
Excellent
190 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service good products
22 January 2024
Reply from HeatPumps4Pools
Hi Marilee. Many thanks for your great review, it is much appreciated.
Best Wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Sam, many thanks for your great review, it is much appreciated. I am glad that we were able to assist.
Best Wishes
The HeatPumps4Pools team
Very helpful and everything just as it…
Very helpful and everything just as it says on the tin
20 October 2023
Reply from HeatPumps4Pools
Hi Doug, many thanks for your great review, it is much appreciated.
The HeatPumps4Pools team
Pump and filter purchase…
Valuable advice regarding purchasing the correct pump and filter combination for my self build pool. Thanks
17 October 2023
Reply from HeatPumps4Pools
Hi Mark, many thanks for your great review, it is much appreciated and I am glad that we were able to help you. Please contact us again if we can help with anything else
The HeatPumps4Pools team
Received good advice from these guys…
Received good advice from these guys before I bought my heatpump. Heat pump has now been operational for over a year, doing exactly what they said it would, giving no bother whatsoever, and saving me a great deal of ££. Great to do business with.
12 October 2023
Reply from HeatPumps4Pools
Hi Neil, many thanks for your great review, it is much appreciated and I am glad that your heat pump is working well for you. Please contact us again if we can help with anything else
Best wishes
The HeatPumps4Pools team
Very friendly and professional service.
15 September 2023
Reply from HeatPumps4Pools
Hi Andy, many thanks for your great review and feedback it is much appreciated. Please contact us again if we can help with anything else
Best wishes
The HeatPumps4Pools team
The one and only place to buy from.
Great service from the second I ordered until the items arrived.
Super fast delivery.
Fast reply to the on line chat as I needed advice on which part I needed. Very friendly and professional.
Not enough stars on here.
I won’t use anyone else for my pool needs.
20 August 2023
Reply from HeatPumps4Pools
Hi Sarah, many thanks for your great feedback and comments, it is much appreciated :)
We hope that you get great use from your Thermotec Eco Inverter heat pump and related equipment. Please contact us again if you need anything else and we will be happy to assist.
Best Wishes
The HeatPumps4Pools team
Extremely helpful
Extremely helpful. I needed assistance to connect an ashp to my above ground pool via a bypass kit. Dave Kelly came up with the answer after a trial run at the warehouse. Took him about 15 minutes. Everything sent out the very next day. Excellent customer service.
25 August 2023
Reply from HeatPumps4Pools
Hi Marc, many thanks for your excellent review. I have passed on your comments to David Kelly and we are glad to hear that you are pleased with everything
Best Wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Richard, many thanks for your great review, it is much appreciated.
Best Wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Thank you for your great review, it is much appreciated.
Best Wishes
The HeatPumps4Pools team
Excellent service
19 July 2023
Reply from HeatPumps4Pools
Thank you for your great review, it is much appreciated.
Best Wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Thank you for your great review, it is much appreciated.
Best Wishes
The HeatPumps4Pools team
Great help
Really helpful people who know their product and helped me with understanding before buying, then followed that with advice on installation. Highly recommend
12 July 2023
Reply from HeatPumps4Pools
Thank you for your great review, it is much appreciated.
Best Wishes
The HeatPumps4Pools team
Good service. As before you provided what we needed…
As before you provided what we needed in very quick time. Thank you.
12 July 2023
Reply from HeatPumps4Pools
Hi John, many thanks for your great review, it is much appreciated.
Best Wishes
The HeatPumps4Pools team
Easy to order and delivery was swift,
14 July 2023
Reply from HeatPumps4Pools
Hi Richard, Many thanks for your great review and feedback, it is much appreciated.
Best Wishes
The HeatPumps4Pools team
Heatpumps4pools. 29kW
Heatpumps4pools, 29kW vertical heat pump.
I had to change the model of heat pump because I didn't have enough room. They arranged collection and delivery of a new one (now a vertical model). I needed a bit of help with installation, and there was always someone knowledgeable to sort me out.
This thing is amazing. It heats my pool (10m x 5m) by 2 degrees C in 4 hours; so much better than gas.
Finally: if in doubt, get the bigger heat pump.
22 June 2023
Unprompted review
Reply from HeatPumps4Pools
Hi Philip, Many thanks for your great review, it is much appreciated and we are delighted to hear that you are very pleased with your Thermotec Inverter heat pump.
Best wishes
The HeatPumps4Pools team
Helpful staff Dave
Dave from this company was most helpful in helping me source replacement parts for our pool heater . I would highly recommend them and especially Dave .
24 May 2023
Unprompted review
Reply from HeatPumps4Pools
Hi Rebecca, many thanks for your great review and I will pass on your positive comments to both of the Daves here !
Best wishes
The HeatPumps4Pools team
What a fantastic company
What a fantastic company- so helpful, informative, polite and knowledgeable. I'd highly recommend them ..really pleased. Trina is a superstar !
13 July 2023
Unprompted review
Reply from HeatPumps4Pools
Hi Lauren, many thanks for your great review and I will pass on your positive comments to Trina
Best wishes
The HeatPumps4Pools team
Excellent good company to deal with
12 June 2023
Reply from HeatPumps4Pools
Hi Derek, many thanks for your great review, it is much appreciated
Best Wishes
The HeatPumps4Pools team
Excellent company to deal with!
Although I ordered the wrong part it arrived quickly. The return was processed efficiently and I received a full refund. An excellent company to deal with!
10 June 2023
Reply from HeatPumps4Pools
Hi Christopher, thank you for your great review and we are glad that we were able to send you the correct part and resolve the issue for you promptly.
Best Wishes
The HeatPumps4Pools team
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