HeatPumps4Pools Reviews 

Problem of defective control of heat pump correctly identified and resolved by replacing control
Screen

Useful communication

I had a faulty control panel on my Thermotec 24kw pump. Problem diagnosed by phone while I opened up the unit. Replacement party ordered and I got instructions on how to fit it so didn’t need a technician visit. Great service from people who knew what they were talking about

They were very helpful and knew exactly what parts were needed to get our pool up and running again

Product delivered on time. Fault with product, but dealt with in a professional manner.

Helpful and knowledgable professional pool people

Can’t thank these guys enough. Wanted a warm pool had no clue where to start.
Advice was given with a choice of heaters to suit my needs.
Delivered the next day and set up. Already warming for the kids to have a great summer.
Thanks guys!
:)

Very helpful with everything. Gave me good advice on setting up. Would highly recommend.

Heat Pumps 4 Pool saved me thousands, My pool heater needed a new control board fitted. A different local company came out and fitted the new part then told me my heater was uneconomic to repair as the compressor was broken. After a phone call to heat pumps 4 pools to discuss a new heater, David advised that the compressor on my current heater was unlikely to be broken and he talked my thou checking the parameters, these where indeed entered incorrectly and within 5 mins my heater was up and running, I nearly scrapped a £4k heater and would have had the cost of buying a new one. I honestly couldn't recommend Heat pump 4 pools more, they have always been professional and have excellent customer service.

Great Customer Service. Pump arrived in perfect condition. Very happy how well this company explains and advises on the right pump making the process much simpler. Well done.

Excellent service, pool cover delivered early.

Great customer service. I had forgotten to add some freebies to the order and they rang me to double check that I wanted them. They delivered very promptly as well

Before I purchased my heat pump and filter I called to get advice and was given very sound advice about which products would best suit my pool size. Products arrived very quickly only taking a day 2 at the most to arrive. Once I was setting up the products I did need to call and get help regarding set up and I was again given sound advice that helped with my set up. I was very impressed with the service.

Prompt helpful service

Great service. Very helpful with advice prior to purchasing so that I could get the correct pump suited to my requirements. Very pleased.

We recently contacted Heatpumps4pools for some technical queries for an upcoming project we had where we were installing a new heat pump for our customer's pool. From start to finish the communication and support we received from Heatpumps4pools was brilliant, along with their technical knowledge. We also ended up sourcing a pump and materials from Heatpumps4pools directly, and the process was smooth and very efficient - they even managed to delivery some missing parts to site on the day of the works arriving within 90mins of our call. Big thank you Nigel who ended up being our main contact during the process - thank you, we will definitely contact you again in the future!

Superb service, great kindness and … a miraculously clean pool!

Answered their phone! Patient, knowledgeable and helpful with questions. Heat pump delivered on time. Driver very helpful with such a heavy item. Good quality, classy looking product, well made. Reasonably easy to set up. Weather not good yet, but with 31000 litres of pool water to heat, it’s doing a great job so far.
Very pleased with this product to date.

Overall good experience and helpful sales team