Heatrite Products Reviews 48

Easy to order and I got the parts in less than 2 days and after that I had to send 5 emails, 2 online messages and make a phone call to get the Tax Invoice!!!

Great service. Delivered ahead of time.

The Fernox F1 is great; I have used it before. However the courier company leaves a lot to be desired.
I recieved notification that the product was to be delivered last thursday 19th May. I then organised the replacement of my old boiler with a new one for Saturday 21st May. The F1 didn't arrive on thw 19th and I recieved a late message from CourierPls that it would be delivered the next business day (friday????). It didn' arrive then either.
The new boiler was installed and commissioned without the F1 inhibitor on Saturday.
I observed a CourierPls van pasting my place yesterday but it didn't stop. The package finally arrived 2pm today (24 May). They are obviously disorganised and caused extra work as I had to drain off some of the system and add the F1 myself. The system went 3 days without the inhibitor.
I think you need to consider the suitablity of your current courier.
Denis Gnaden
0490 186 056

We were very amazed how quick the delivery was from the time I ordered our underfloor heating, then 2 days later it arrived at my door. From Melbourne to Sydney now that's fantastic service.
Thanks so much I will always recommend your business as I was recommended from another friend about heatrite products.

I ordered the thermostat I looked for since some time at Heatrite. They had exactly the model I needed and it was easy to order online. Next business day I got an email that the product is ready to pick up or alternatively Heatrite could post it to me. I went there in person, and the team at Heatrite is very friendly and helpful. I would always go back to Heatrite, if I needed some spare part or service for my heating.

Efficient service, product just what we needed, all good.

slow to get product into transit with courier,( 4 or 5 days) but once with courier arrived quickly and in good condition.

My hydronic heated towel rail arrived OK, but our plumber saw the photo and asked if they could possibly supply a different connection (to a copper pipe, not a poly pipe). I left 1 voice mail message and sent 2 emails regarding this. I've been waiting for 2 weeks now. Just would have liked a reply, even if saying no, they can't help. Very frustrating as we are still waiting to get this installed.

Purchased underfloor heating mat. Info on web page was excellent, easy checkout and fast delivery.
Great service

Al good, bought a Bosch hydronic boiler at a good price, which works well.

I will try my best to give an the most accurate description of heatrite. I will start with the positives. The heatrite website is very well designed and easy to navigate to find the right products, I found the radiator panel I was after very easily, the checkout process was simple. Heatrite products are competitively priced.
My issue is heatrite customer service is non existent. They do not answer the phone and do not respond to emails. The heater I purchased had some damage on it from delivery.

Excellent product and prompt delivery - so good.

Over three weeks since payment and no delivery.
Won’t return my emails.
Will be contacting Consumer Affairs.

Great service. Ordered online and went to collect . Couldn't fit in car so guys organized a courier and I had my items in two days.

Good prices,easy to deal with,fast delivery.
Haven't installed yet but my daughter bought her heated flooring from Heatrite and seems fine.

Product arrived very quickly. Very professional service.

The worst company to deal with first order lost in transit if sent at all, then wrong product sent , returned at my expense no email or phone response now getting payment of a credit due to being overcharged.Never again

I tried to purchase online with delivery, but when attempting to checkout, a delivery price wasn't stated. I've called numerous times and left a couple of messages and received no reply. I've also emailed but never received a reply