Heavenly Homes Reviews 

I am a florist and have used Heavenly Homes and Gardens regularly over the last couple of years to supply rusty metal hearts. I use them as a base for floral decorations, often needing supplies at short notice. I have ordered many times over the last few years and have always been so impressed by their service. They have gone the extra mile several times to ensure I have stock in time and are the loviest girls to deal with. Thank you girls ✨

I bought four plant covers in the Gisela Graham range. They arrived quickly and seemingly well packed, but unfortunately two pots had cracks in them. Jade responded swiftly to my email and sent out 2 replacements the same day. Perfect. Although a problem, it was resolved quickly. Thanks so much. Will buy from you again.

Dreadful online customer service. My order still hadn’t arrived 3 weeks after ordering. they only eventually responded to one email requesting an update and that was only a screenshot from the courier saying my parcel will arrive within a week - it didn’t! Other emails they ignored. I finally got a refund as the products never showed up. they only have a mobile number and they never answer it or return a call. Their product aren’t so unique you can’t find them elsewhere online. I won’t shop with them again.

I bought two extra large garden obelisks from Heavenly Homes and Gardens. Whilst they were beautiful, they were the incorrect size. I was disappointed, but hoped that the error could be quickly rectified when I let them politely know of their error. I had paid £35 postage - more than I should have for the size they sent- so didn't think it was reasonable to expect me to pay return postage as well, when nothing had been my error. However, rather than getting a response, they deleted my online account and any communications I tried to make with them. It was really strange. They have deactivated or deleted any comments or feedback from people on social media. If there's no problem with your order, you'll probably be fine, but eBay feedback would also suggest that they will generally ignore any issues and not leave you any way to try and resolve it. They have completely ignored that I paid them more money than I should have for what I was sent and there doesn't seem to be anything I can do, as it's not worth spending more money to return the obelisks and I can't even trust that they will refund me.