Hedgeapple Reviews 252

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the products, describing them as beautiful, high-quality, and exactly as expected, often making their homes feel complete. The delivery service is frequently praised for being quick, smooth, and professional, with items arriving in perfect condition and meticulously packaged. Reviewers consistently highlight the outstanding customer service, noting that staff are helpful, friendly, and proactive in communication, often going above and beyond to assist with orders and discounts. The company is also commended for its competitive pricing, offering great value and sometimes even price matching, making quality items more accessible. However, some customers also noted issues with damaged items upon arrival, such as broken pictures or defective furniture, and reported problems with delivery services, including no-shows and extended shipping times. A few other people also felt that customer service was not always able to resolve issues or honor discount codes as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising items as beautiful, well-described,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising quick arrival times and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as top-notch,... See more

Quality

Customers had positive experiences with quality, frequently praising items like chairs, rugs, and coffee... See more

Price

People report positive experiences with price, often finding great value and competitive pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service and delivery team were amazing!!! They constantly communicated status updates and even gave us a heads up when they were one hour out from house. Our new dining table arrived in perfe... See more

Company replied

Rated 5 out of 5 stars

I ordered a picture grouping of three. Unfortunately, one of the pictures arrived broken. Customer service was really amazing. After sending pictures of the damage were given via email, a replacement... See more

Company replied

Rated 5 out of 5 stars

I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nigh... See more

Company replied

Rated 5 out of 5 stars

I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. T... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Decoration and Interior Design Store
  4. Furniture wholesaler

About Hedgeapple

Written by the company

HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.

From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.

We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

252 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing as usual

Amazing as usual. Great price. Fantastic product. Super fast delivery and packaged perfectly. I would highly recommend purchasing from Hedgeapple

13 December 2024
Rated 3 out of 5 stars

Layering Discounts

Normally, I have found that publicly available sales discounts can be applied on top of trade discounts for my clients. This was not the case at Hedgeapple which was disappointing.

9 December 2024
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Reply from Hedgeapple

Thank you for your feedback—we truly value your business and appreciate your understanding! Our trade discounts are designed to offer significant value, which is why they can’t be combined with public sales discounts, but we’re always here to help find the best options for you.

Rated 1 out of 5 stars

Bad color photos…

Picture I bought on line showing pastel bles and white and gold is actually navy blue with brown. Dont teust color photos

1 December 2024
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Reply from Hedgeapple

Good Afternoon Lynn,

I'm sorry to hear the Caspian Wall Art did not meet your expectations based on the photos on our website. I do see here our customer service team has addressed this and will be waiving all fees associated with the return given the circumstances.

Please let us know if there's anything else we can do.

- The HedgeApple Team

Rated 5 out of 5 stars

Scatchard lamps are works of art

The customer support person assisting with our purchase of two large Scatchard ceramic lamps has been helpful and wonderful to work with. Thank you Megan, at HedgeApple. Scatchard lamps are produced by The House Of Troy in Vermont and this company’s production of Scatchard lamps is done by true American artisans. These large ceramic lamps, the gs150 and also the gs190, are hard to come by, but can be ordered in advance of production. Scatchard lamps are works of art.

17 November 2024
Rated 1 out of 5 stars

Zero response to receiving damaged product…

I emailed and left a message that one of the chairs was cracked on arrival and I heard nothing from you...

15 November 2024
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Reply from Hedgeapple

Hey Leslie,

Thank you for your review. We see that you reached out via email on November 22nd at 1:05 PM CST. Our customer service team responded promptly, first at 1:18 PM CST and again at 12:54 PM CST November 25th. Both responses requested additional details and photos to better understand and address the issue.

We apologize if you did not receive these replies. It’s possible they may have been filtered into your spam or junk folder. Could you kindly check your spam folder to verify this?

We will also reach out to you again on Monday, December 2nd, to ensure this matter is resolved to your satisfaction.

- The HedgeApple Team

Rated 5 out of 5 stars

Great experience with a damaged producttrustpilot…

High reviews on line and trustpilot rated high as well. This was my first purchase and will not be my last. The first item came damaged and the response from this company was very quick and VERY easy. I had my replacement item within the week. Wonderful experience and company.

3 November 2024
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Reply from Hedgeapple

Thank you for your kind words and for giving us a chance with your first purchase! We’re so glad we could resolve the issue quickly and provide you with a great experience—we look forward to working with you again!

- The HedgeApple Team

Rated 5 out of 5 stars

The product I ordered would have cost ...

The product I ordered would have cost $100 on pottery barn with shipping while here I only paid $50 total for everything. Item was authentic. Delivery was free and extremely quick.

28 October 2024
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Reply from Hedgeapple

Thank you for your review—we’re thrilled to hear you’re happy with the value and quick, free delivery!

- The HedgeApple Team

Rated 5 out of 5 stars

Excellent customer service

I ordered a beautiful chandelier at a good price and the whole encounter was great from start to finish. The customer service was also excellent as there was an error on the website but the store honored the deal anyway. They answered all of my questions and kept me in the loop every step of the way. I would definitely order from them again.

1 November 2024
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Reply from Hedgeapple

Thank you for your wonderful review—we’re so glad you had a great experience, and we look forward to helping you again in the future!

- The HedgeApple Team

Rated 5 out of 5 stars

Sometimes it's scary to order furniture…

Sometimes it's scary to order furniture from a company you have not heard of. I will say that this company is absolutely excellent in all ways. My item arrived early as I requested, packed absolutely perfectly, they showed up on time, beautiful furniture. There was a little issue with me trying to level out the cabinet and their customer service worked with me for a very easy resolve. They got back to me immediately when I reached out to them. I would highly recommend this company and I will absolutely buy from them again.

27 October 2024
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Reply from Hedgeapple

Thank you so much for your amazing review Tammy! We’re thrilled to hear that your experience with us exceeded your expectations, from the early delivery to the quick and easy resolution of your issue. Your kind words and recommendation mean the world to us, and we can’t wait to help you again in the future!

- The HedgeApple Team

Rated 1 out of 5 stars

Delivery was originally scheduled for…

Delivery was originally scheduled for ~14th - 16th; however, the delivery company said the week of the 28th is the earliest.

28 October 2024
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Reply from Hedgeapple

We sincerely apologize for the delay and understand your frustration with the delivery being outside our original estimate. If there's anything we can do to assist, please reach out to our customer service team.

- The HedgeApple Team

Rated 5 out of 5 stars

My Hedgespple experience was fabulouas

My Hedgeapple experience was fabulous! The chair I had my heart set on was not available any longer. Hedgeapple employees helped me find some thing very similar, helped me save with an amazing coupon, and even directed me to the quickest shipping possible without incurring extra fees! I highly recommend Hedgeapple for your furniture shopping needs!

14 October 2024
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Reply from Hedgeapple

Thank you so much for sharing your fabulous experience! We're thrilled to hear our team could help you find a perfect alternative, offer a great discount, and ensure speedy delivery without extra fees – we look forward to assisting you with any future furniture needs!

- The HedgeApple Team

Rated 5 out of 5 stars

Very positive experience with this company

I had a very positive experience with this company. I ordered a sofa and it arrived very well packaged. I received updates from the logistics company who delivered it and they were very professional. Couch is wonderful and exactly what I was looking for. Would purchase from this company again.

15 October 2024

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