Customer service and delivery team were amazing!!! They constantly communicated status updates and even gave us a heads up when they were one hour out from house. Our new dining table arrived in perfe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a picture grouping of three. Unfortunately, one of the pictures arrived broken. Customer service was really amazing. After sending pictures of the damage were given via email, a replacement... See more
Company replied
I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nigh... See more
Company replied
I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. T... See more
Company replied
Company details
About Hedgeapple
Written by the company
HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.
From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.
We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.
From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.
We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.
Contact info
644 Locust St, 66044, Lawrence, United States
- 785-856-2013
- info@hedgeapple.com
- hedgeapple.com
4.6
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely a great experience working…
Absolutely a great experience working with Hedgeapple! I was very insured of ordering my lighting on line. I choose Hedgeapple and I am so pleased I did. I had a few hiccups, and dealt with Megan Reetz, Order Specialist. She was on top of it , reassured me all was well, and it was. I definitely will work with them again and would highly recommend them!
2 October 2024
Reply from Hedgeapple
Thank you for your review!
Definitely a great first purchase
Definitely a great first purchase! A beautiful lamp at the best price I found plus shipping that was quick and secure!!
10 September 2024
The item looks cheap and I don't know…
The item looks cheap and I don't know if I will use it.
2 September 2024
Reply from Hedgeapple
Good Morning Alexandra,
I'm sorry to hear you're disappointed with your Diva Eco-Leather Bench. If you are needing to return it, please reach out to our customer service team, we would be happy to assist with your return. When you're ready, you can email: info@hedgeapple.com.
Thanks,
The HedgeApple Team
I don’t know why you sent me this email…
I don’t know why you sent me this email fact, as I still have not received my product so how can I review it?
28 August 2024
Reply from Hedgeapple
Good Morning Katherine,
Thanks for leaving us a review and I would be happy to address any confusion. Our review emails are sent automatically based on when an order was placed. Unfortunately it's not able to see when an item is ordered and is marked as back-ordered or delayed.
We would love it if you come back and update your review after your order is received and let us know how your experience was.
Thanks,
The HedgeApple Team
Reply from Hedgeapple
Hey Lauren,
I'm sorry your order hasn't arrived to you just yet. I see that your order was estimated to ship by Sept. 5th and we indicated shipping takes about 7-10 business days in transit. Looking at the tracking information your order is still in transit and expected to be at your local delivery terminal within the next couple of business days.
I will have one of our customer service reps reach out to you with further details and to help be a point of contact moving forward!
- The HedgeApple Team
I love the E+E Eric Wall Mount
I love the product, E+E Eric the Hare Wall Mount. It’s beautiful and well made. Gave it only 4 Stars because it had a little damage where the chain is attached the metal ring was really bent but Instead of sending back I’m sure we can just bend back in shape. It was well packaged so not sure why this happened. It also had a small spot that the brass was rubbed off. Just didn’t want to go to the trouble of sending it back.
20 August 2024
A Hedge above the Rest
Great customer service-refreshing to have a 'live body' answer the phone! I called to ask questions before placing my order & ended up having to return part of my order. From start to finish, the HedgeApple team was prompt and professional. Will definitely use them again and refer to my real estate clients!
7 August 2024
on time delivery and furniture well…
on time delivery and furniture well packed and perfect condition
1 August 2024
Reply from Hedgeapple
Thanks for your review, enjoy your new table! Let us know if you ever need anything.
- The HedgeApple Team
Had a small issue with the lamp and the…
Had a small issue with the lamp and the customer service was awesome and timely!
24 July 2024
I received my order and the table was…order received and damage to table
I received my order and the table was damaged. I emailed pictures and called. They will be delivering another table and taking the damaged one. Customer service was very helpful. Only downside is having to wait again.
19 July 2024
Reply from Hedgeapple
Hey Sue,
Thanks for taking the time to leave us a review. While it's not a common occurrence, we understand how frustrating receiving a damaged item can be and do our best to ensure the process to resolve is as easy as possible.
Let us know if you ever need anything else!
- The HedgeApple Team
Happy customer
I had previously ordered 2 of these from another company. One of them came all banged up and broken, so I sent it back. Turns out it was their last one so I couldn’t order a replacement. I was skeptical ordering from here as I have never ordered from them before and was concerned that the box would get all beat up by fedex again. I was proven wrong. The box came in perfect condition via a local delivery company and the piece is pristine. I am thrilled with the care taken to get this delivered all the way to Alabama in one piece. I highly recommend this company.
26 June 2024
Reply from Hedgeapple
Thank you for your review! I'm so glad we were able to get you the item you needed and in perfect condition : )
- The HedgeApple Team
Megan was terrific and helped me with a…
Megan was terrific and helped me with a purchase. Great customer service. I will shop Hedgeapple again.
26 June 2024
This is the same lamp I purchased from…
This is the same lamp I purchased from another company. I wanted to have one on each side of my sofa. The lamp from Hedgeapple had quite a few loose parts that needed to be tightened.
23 June 2024
Reply from Hedgeapple
Hey Megan,
Thanks for leaving us a review. If you need any assistance with the lamp, please do not hesitate to reach out to our customer service team!
- The HedgeApple Team
Reply from Hedgeapple
Thank you for leaving us a review Tammy!
Great product and arrived really fast!
21 June 2024
My coffee table is just perfect
My coffee table is just perfect. It is as handsome as I thought it would be. I worried about the shipping of the glass top and possible damage to the metal base but they were packaged unbelievably well. I was informed early and often about when I could expect the shipment, and the shipper stayed in contact during the delivery process. I really couldn’t be happier.
12 June 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.