Hedon Reviews 531

Hi,

I thought that I would buy one of your helmets to see what they were like.

The first helmet I ordered turned out to be unavailable in the size you had advertised. After some correspondence I changed the order, with your agreement to a helmet in XXL. When the helmet arrived, you described it as XL, XXL. Odd.

When I looked at it, it looks like a small.

Anyway, it seems the time has run out and you have managed to unload what I presume is a surplus size on a customer who wanted one of your helmets.

I am considering my options.

Alan Marshall

Excellent service

Prompt service, nice products

Fantastic product, of the highest quality and beautiful packaging. Fast and clear delivery method.

Great products from Hedon, very reliablw company.

Best helmet on the market - this is my 2nd and either one exceeded my expectations. Pity though that we have to pay the extra taxes on the continent.

Really happy with my custom Hedon helmet. Communication throughout the process was clear and helpful. The design is clean, stylish, and well-made. You can tell a lot of care goes into the craftsmanship. It looks great and fits perfectly. Definitely worth it if you want something unique and high quality.

Very helpful there for the customer on a personal level great to deal with

Great helmet and great service. Was dubious about spending this sort of money on a helmet but I must say it’s worth it. I’ve owned all brands of helmets including Shoei and Arai and I must say this is hands down better.
I was worried about noise (Heroine Racer 2) but I needn’t have worried, by far the quietest helmet I’ve worn. Also, it’s a pleasure to wear, light, comfortable and in addition, it looks great.
I would highly recommend, if you’re considering one, stop and buy!!

I like this helmet very much. I am relatively small and it does not make me look too big. It is also comfortable to wear. It may be a little hot in the summer.

Great service. Good product

The gloves I bought didn't fit me correctly. Great comms from Hedon about this and accepted the gloves back and a swift refund. Great service.

Communication is the foundation of good business. I have a few products and have been trying to enquire about a bespoke helmet but unfortunately my enquiries have gone unanswered.

Such a shame. Product is fantastic. Customer service well below par.

I am still awaiting a returns address for my order. This company openly breaches distance selling law and cannot be trusted.

Please honour your legal requirements and supply the details required for my return.

I’ve owned a HEDON Hedonist helmet for over 10 years now, and I’m still fully satisfied with it — a high-quality, durable product with outstanding comfort. More recently, I purchased a custom full-face helmet, and once again, the experience was excellent.

The customer service was simply outstanding throughout the entire order process. A huge thank you to Anne for her availability, responsiveness, and professionalism. Her personalized support truly made a difference and made the whole buying experience smooth and enjoyable.

Following a minor defect on my new helmet, I really appreciated how quickly and efficiently my request was handled, as well as the complimentary shipment of new cheek pads. This thoughtful gesture reflects not only the seriousness and professionalism of the brand, but also the genuine care given to each customer.

The responsiveness, attentiveness, and personalized service clearly show that at HEDON, customer satisfaction is not just a slogan — it’s a real priority. HEDON truly stands out as a top-tier premium brand. I recommend them without hesitation.
Raphael.

I received my Heroine Racer today and it’s a work of art. I took it out on the highway and couldn’t believe the comfort and lack of wind noise.

I was between sizes and Anne gave me helpful guidance and advised me to size up as the helmets tend to fit a little bit small. Communication was very timely throughout.

I’ve had Schuberth and Arai helmets before and they were very good but my new Hedon is easily the best helmet I’ve ever owned. Bonus: it makes you look cool in a retro way, not like a bubblehead/Gazoo.

Such lovely help from the team and also a very speedy response

Thank you Hedon team for going above and beyond what you had to do to get me the right part after I ordered the wrong one by mistake. Your customer service team is amazing! I really appreciate your service and support.

Great product my second helmet now