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Heidi AI (Heidi Health) Reviews 

496
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the core product to be a remarkably helpful and efficient tool for saving valuable working time and significantly reducing daily administrative paperwork. People genuinely appreciate that the system allows them to focus completely on their clients during clinical consultations. However, some customers also noted significant ongoing issues regarding customer support and application reliability. Reviewers frequently mentioned that session transcripts can sometimes be missing important data or completely fail to save properly afterward. Consumers experienced frustrating technical delays and received unhelpful responses when trying to resolve various software glitches.

What people talk about most

Customer service

People report negative experiences with customer service, expressing deep frustration over delayed responses... See more

User experience

Customers had ambiguous experiences with user experience, reporting both helpful efficiency and frustrating... See more

Product

Reviewers share mixed feedback about the product, noting that while the core software is genuinely... See more

Service

Clients share ambiguous opinions on service. Reviewers appreciate the smooth hands-free transcription and... See more

Application

Reviewers highlight deep frustration with the app, noting that recent updates have made it close to unusable.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve been trying to decide whether to sign up to Heidi over the last three or four months like many clinicians I’ve been using the dictation function and it is an extensive resource but if it does gen... See more

Company replied

Rated 3 out of 5 stars

Three stars. As a product its actually really good at what it does, but the pricing tiers are a little slippery. I set this up for my wife, via Halaxy her CRM, we signed up for a one month pro tri... See more

Company replied

Rated 3 out of 5 stars

Lost entire notes. Vanished into thin air and their customer support did not provide satisfactory answers to ensure that this will not happen again. Shame..

Company replied

Rated 3 out of 5 stars

When Heidi Health works as intended, it genuinely delivers. The AI-generated notes required minimal editing, and with occasional tweaks to the AI instructions — which sometimes drift from your o... See more

Company replied


Company details

  1. Medical transcription service
  2. Audio Transcription Service
  3. Medical billing service
  4. Software company
  5. Transcription service

Written by the company

Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care. Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.


Contact info

3.1

Average

TrustScore 3 out of 5

496 reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(496)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Heidi for the win

Heidi is a great AI platform. I have used MANY and this one works well giving me flexibility in how I use AI with my documentation. I have gone from hours of documenting to minutes.

27 May 2024
Unprompted review
Rated 4 out of 5 stars

Excellent transcribing

Excellent transcribing, does a great job of sorting the information how I need it to be sorted. Quick to transcribe as well. Only thing is I wish it would automatically upload to my Jane system which we use for our charting. However the quick copy and past isn’t long or difficult to use.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Heidi basic version

I’ve only just started using this to record my GP consults. My colleagues can’t believe that this basic version if free (forever). It’s very effective at filtering out chit chat and like having somebody medical write the notes for me. I haven’t started to explore the AI prompts yet but have a feeling Heidi will save me a huge amount of time. Powerful stuff.

23 May 2024
Unprompted review
Rated 4 out of 5 stars

Awesome time saving program.

Heidi is an execellent tool which saves a lot of time. The ability to 'click and go' to start recording makes it much more user friendly than other programs and for those who aren't too good with computers.

This program has revolutionised dictation. There is no longer any need to dictate psychology notes or reports in sequential fashion. Similarly with recording of sessions - the program organises everything into headings and different sections.

There were a couple of connection issues which seemed to drop part of the recording. Other than that, an excellent setup with very good support and demonstrations videos.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

I was skeprtical but have been totally blown away

I have been using the basic version and have been very impressed by it's utility. I am now considering a pro version but not sure how it may be better than basic- I wish Heidi gave me a month's worth of free trail to really test it out before I sign up for Pro, and given my part-time nature of work, it would also be nice if they gave an option to suspend Pro during periods of not using it (leave, holidays, etc).

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Resident time saver!!

I have started to utilize Heidi for my clinic patients. It has saved me so much time with documentation, I am able to spend that time with my patients rather than spending the time dictating or typing my notes. It is very fluid and I am able to personalized my notes based on different patient types.
I would highly recommend giving it a try and save your self 5-20 min each patient.

24 May 2024
Unprompted review
Rated 4 out of 5 stars

Great for home nurses!

I am a home nurse and can see several patients in one day. Heidi health makes it easy for me to document accurately and efficiently. I can dictate while I’m at the patient’s house! I do have some issues with my phone staying connected, would love to see this as an app that could possibly help my phone remain connected.

19 May 2024
Unprompted review
Rated 4 out of 5 stars

Works beautifully but sporadic connectivity issues

Really outstanding experience. The synthesis is brilliant and there are even recommendations on differential diagnoses and additional inputed text on management and counselling best practices. The only one-star dock is some issues with connectivity at my hospital (likely a firewall issue) that sometimes makes the scribed dictation not actually appear -- leading me to wish I had taken notes during the consultation! But otherwise, very very happy.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love using Heidi

I absolutely love using Heidi. I had been needing to type during my patients subjective exam- and then spend time after work typing evaluation. It cut down on time spent directly with the patient and cut into personal time. Now with Heidi- I can just talk to my patient during an evaluation and I only need to quickly edit the evaluation at the end of the day. It saves so much time..I love it;

23 May 2024
Unprompted review
Rated 4 out of 5 stars

Worth every penny

I've been using Heidi for a little over week now consistently for my visit notes. I love it! It has cut my documentation time in half! I've only had to week a few things but I am so happy with it!

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Stunned at how this has revolutionized…

Stunned at how this has revolutionized my practice. Charting is efficient, patients feel more engaged since I’m not always turning to the computer, and key details (especially the vital voice of the patient!) are captured. So glad I found this tool.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

I am an Orthopaedic surgeon

I am an Orthopaedic surgeon. I have been trying Heidi software for some time. The software is getting better at formulating my letters to what I need. It is excellent at summarising what I say and is getting better with time. I suggest clinicians try it dectating a few consultations and create their own letter style. It has been a great experience so far. Help the software to help your practice,

25 May 2024
Unprompted review
Rated 5 out of 5 stars

phenomenal and easy

Amazing software. Decided to try this last week. Just started using in clinic. The quality of the summary is phenomenal. The capture of the pertinent info is excellent and cancels out all the non relevant stuff. Seems to handle accents with no difficulty. The template generator is excellent. I know no coding and within a few clicks and human input into what I want it to generate, it’s learnt and now my letters already read sound like me. I’m so excited to see how this will grow in our practice. Very very impressed. We have used software based transcription software and Heidi is miles ahead of that!

21 May 2024
Unprompted review
Rated 5 out of 5 stars

I've started using Heidi during my GP…

I've started using Heidi during my GP consults and find it very helpful by cutting down my typing time. I can concentrate on taking my history and examination, read out patient investigation results and formulate a plan then Heidi summaries the consult and even separates the issues out. Rarely is there a mistake or something I have to alter. It filtered out all unnecessary chit chat. I just copied and pasted into the patient notes. Heidi has patient consent forms as well. I can't wait to try it out for mental health care plans

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Heidi in Canada

I met the enthusiastic Heidi team at WONCA in Oz last November and was impressed with the vision of decreasing the admin burden in the GP office.
So 6 months later and SUPER happy to trial the free note transcription. I’m very impressed with the amount of time it’s saving and other “issues” that are captured during the last 20 seconds of the visit. They are frustrating but it’s recorded at least.Next up true A1.
Next steps would be the template adaption and integration with my EMR in Canada

22 May 2024
Unprompted review
Rated 4 out of 5 stars

Game changer

Heidi is geared for psychiatric providers which sets them aside from other platforms. The layout of the templates saves providers a ton of time.

22 May 2024
Unprompted review

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