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Heidi AI (Heidi Health) Reviews 

496
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the core product to be a remarkably helpful and efficient tool for saving valuable working time and significantly reducing daily administrative paperwork. People genuinely appreciate that the system allows them to focus completely on their clients during clinical consultations. However, some customers also noted significant ongoing issues regarding customer support and application reliability. Reviewers frequently mentioned that session transcripts can sometimes be missing important data or completely fail to save properly afterward. Consumers experienced frustrating technical delays and received unhelpful responses when trying to resolve various software glitches.

What people talk about most

Customer service

People report negative experiences with customer service, expressing deep frustration over delayed responses... See more

User experience

Customers had ambiguous experiences with user experience, reporting both helpful efficiency and frustrating... See more

Product

Reviewers share mixed feedback about the product, noting that while the core software is genuinely... See more

Service

Clients share ambiguous opinions on service. Reviewers appreciate the smooth hands-free transcription and... See more

Application

Reviewers highlight deep frustration with the app, noting that recent updates have made it close to unusable.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve been trying to decide whether to sign up to Heidi over the last three or four months like many clinicians I’ve been using the dictation function and it is an extensive resource but if it does gen... See more

Company replied

Rated 3 out of 5 stars

Three stars. As a product its actually really good at what it does, but the pricing tiers are a little slippery. I set this up for my wife, via Halaxy her CRM, we signed up for a one month pro tri... See more

Company replied

Rated 3 out of 5 stars

Lost entire notes. Vanished into thin air and their customer support did not provide satisfactory answers to ensure that this will not happen again. Shame..

Company replied

Rated 3 out of 5 stars

When Heidi Health works as intended, it genuinely delivers. The AI-generated notes required minimal editing, and with occasional tweaks to the AI instructions — which sometimes drift from your o... See more

Company replied


Company details

  1. Medical transcription service
  2. Audio Transcription Service
  3. Medical billing service
  4. Software company
  5. Transcription service

Written by the company

Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care. Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.


Contact info

3.1

Average

TrustScore 3 out of 5

496 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(496)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely Awesome Accurate AI Scribe

Absolutely Awesome Accurate AI Scribe!
I am using this to create well formatted H&P notes on my patients seen in the emergency department. Love the ‘Goldilocks’ voice but also will tweak settings to a SOAP note or Super Detailed voice depending on the patient encounter (Useful to do this for Mental Health Consults)
From Dr Avron Heyman, Emergency physician Western Hospital & PCH on Prince Edward Island, Canada.

21 May 2024
Unprompted review
Rated 4 out of 5 stars

Game Changer

It changes health care forever. I use it for mental health assessments and it is so good at picking details and then putting them under the appropriate headings. Also allows me to flesh out some parts afterwards if I feel necessary. Very impressed

22 May 2024
Unprompted review
Rated 4 out of 5 stars

App is good

App is good, helpful in consultation with owner. Good for interpreting a dictated history. Definitely need to double check what is written. Would be good if there was a tip sheet regarding limitations to be able to use it best

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

This platform has saved me a ton of time! The accuracy of the notes is remarkable. It’s free! Give it a try!

21 May 2024
Unprompted review
Rated 5 out of 5 stars

This is a GAME CHANGER

This is a GAME CHANGER! I am a pediatric speech therapist. I use the software mostly for inital intakes. It allows me to play with the child, and talk to the parent without having to take notes. The interview is transcribed so well, it seems like magic.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing organizing AI!

Makes documentation much easier and intuitive. At times, there would have been details I would have missed out on had i dictated or write out my note, but the “super detailed” mode makes use of direct quotes, which i found super helpful. The organizational ability is AMAZING and sorts out info where they belong (eg if they mention “oh I dont smoke”, it would generate under social history “never smoker”).
Does take some time to change tour mindset around having it do your note for you, but learning curve is not steep.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

I have been looking for this product…

I have been looking for this product for a long time. Finally! It is excellent for dictating my notes after seeing a patient and using AI, converting the notes to useable, simple, easy SOAP notes and other formats. I love how easy this is, and I can make my notes much more personal. Just a conversation with HEIDI makes it possible and suddenly, like magic, the notes are converted to clear, concise audiological language. I would love to see this work directly with my patient database provider someday. For now, I'm thrilled with this!!! I'm just beginning to explore the features and am excited to discover what is next. And ... an APP is coming soon, I hear. Yay!

20 May 2024
Unprompted review
Rated 4 out of 5 stars

I was quite impressed with it

I was quite impressed with it - accurate, efficient - very helpful
Maybe some options re editing the notes will be beneficial - I wouldn't say I like bullet point entries

16 May 2024
Unprompted review
Heidi AI (Heidi Health) logo

Reply from Heidi AI (Heidi Health)

Hi Osama,

Thanks for the great review. You should give our templates a try. You can customise the format to your liking, including no dot points.

Here's an explainer - https://www.loom.com/share/2b11473d36f34b069e43a774d508212a

Rated 5 out of 5 stars

Would recommend

I've tried multiple AI scribes in the past and was always disappointed. Heidi is easy to use and is the only one I've found to capture the essential information and weed out the noise. Pricing is great. Excellent customer service. I look forward to them rolling out more features in the future

20 May 2024
Unprompted review
Rated 4 out of 5 stars

Heidi is very user friendly

Heidi is very user friendly. I save a lot of time using Heidi for SOAP notes. The only con I have is sometimes the recording does not always pick up voices. But otherwise this is a great charting tool.

20 May 2024
Unprompted review
Rated 4 out of 5 stars

Heidi makes jotting down notes very…

Heidi makes jotting down notes very convenient and is a sigh of relief for the times when there’s alot to type but running short of time and energy. All I had to do was record the session and it formulated it into a well organized structure of patient’s history and relevant medical information. If genuinely worked upon, it can get far better than this!

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed with this

Very impressed with this. Seems to be much more accurate, efficient, and also customizable than other AI scribe options I have tried. I love how I can actually design exactly how my notes and reports look and even how I can customize messages to send to patients. Looking forward to using this more.

19 May 2024
Unprompted review
Rated 5 out of 5 stars

My new best friend...

I think Heidi is going to be my new best friend. I've only been using it a few days but it but it is already changing my clinical note taking for the better. The way it captures complex clinical discussions into concise and well-worded clinical notes is amazing. I love how easy it is to use and look forward to getting to know Heidi even better!

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Honestly a game changer

Honestly a game changer. Has made my life so so much easy. My fingers finally have had a break from all the ultrafast typing. God bless this company. Lastly, we hope that it remains free.

19 May 2024
Unprompted review

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