HEIMA Reviews 221

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and the wide range of interesting items available, often finding exactly what they need for their homes and gardens. The ordering process is consistently described as easy, with many appreciating the swift and efficient delivery service. Reviewers are particularly impressed with how well products are packed, often using recycled materials, ensuring items arrive safely and undamaged. However, some customers experienced issues with their orders, including items going missing in transit or receiving faulty products. Despite these occasional setbacks, communication is generally noted as excellent, and many expressed satisfaction with the service provided.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, great design, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-made, durable,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Order

Reviewers mention positive feedback about order, highlighting an easy and straightforward ordering process... See more

Service

People report positive experiences with service, often highlighting its promptness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly s... See more

Rated 5 out of 5 stars

Heima is a shop that I use regularly from refilling cleaning products, finding things I need for the house and also for gifts. I choose to shop there not only because they provide so many ethical opti... See more

Rated 5 out of 5 stars

Customer service was great. Friendly & helpful email response. I ordered the Pincinox stainless steel lifetime clothes pegs. Strong, easy to use, looks great on the line and don't have to worry abo... See more

Rated 5 out of 5 stars

Ordered an Akinod lunch bag and bento box online for pick-up in store, having been eyeing it up in the window of the shop for weeks. It was reserved and ready for collection all packaged up with a nic... See more


Company details

  1. #45 of 235 best companies in Homewares Shop
  2. #14 of 96 best companies in Kitchenware Shop
  3. #25 of 91 best companies in Hardware Shop
  4. #42 of 241 best companies in Home improvement shop

Written by the company

Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wonderful find.

I'm very pleased to have found this absolute gem of a shop, which stocks well made goods essential for any household. In attempting to reduce plastic in daily use and purchase long-lived items, this place has a super range to choose from. I purchased online, and everything arrived thoughtfully and well packed in perfect condition. Those lucky enough to visit gorgeous York are in for a treat with Heima (and the Cathedral, the Shambles, Bettys, etc!)

23 March 2026
Rated 5 out of 5 stars

Super salt and pepper mills

I bought a walnut salt mill and pepper mill (actually interchangeable). They are lovely. The crush grind mechanism works really well giving a fresh peppery aroma. Delivery was quick and well packaged.

29 January 2026
Rated 5 out of 5 stars

Wonderful little shop

Wonderful little shop, ordered my purchase on line. So straight forward. Recieved a very helpful and informative email explaining my delivery. Matthew the owner couldn't have been more helpful. Purchase was exactly as ordered. Will definitely shop here again.

7 February 2026
Rated 5 out of 5 stars

Great product and positive experience

Great product, customer services really helpful when answering a query. Arrived very fast, well packaged and well before projected date quoted.
An extremely positive experience. Would not hesitate recommending to others and will certainly shop here again in the future. Well done HEIMA

6 February 2026
Rated 4 out of 5 stars

Excellent products but please give more English instructions!

This was the second purchase, the first online after buying a product in a UK store. The products are superb quality, with great design and excellent workmanship, and my online order arrived promptly. The only reason I’m giving 4 stars not 5 is because the instructions that come with the products (tide clock and moon clock) have very few instructions in English, and when I went online to do the warranty registration the process was entirely in French. I did my best to translate, but I’ve no idea if it was done correctly…!

27 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look