Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Heima is a shop that I use regularly from refilling cleaning products, finding things I need for the house and also for gifts. I choose to shop there not only because they provide so many ethical opti... See more
Customer service was great. Friendly & helpful email response. I ordered the Pincinox stainless steel lifetime clothes pegs. Strong, easy to use, looks great on the line and don't have to worry abo... See more
Ordered an Akinod lunch bag and bento box online for pick-up in store, having been eyeing it up in the window of the shop for weeks. It was reserved and ready for collection all packaged up with a nic... See more
Company details
- #45 of 235 best companies in Homewares Shop
- #14 of 96 best companies in Kitchenware Shop
- #25 of 91 best companies in Hardware Shop
- #42 of 241 best companies in Home improvement shop
Written by the company
Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.
Contact info
34 Gillygate , YO31 7EQ, York, United Kingdom
- 01904624180
- shop@heima.uk
- heima.uk
4.9
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful products
Beautiful products. Bought a wooden clothes airer and it is really great. The delivery was next day. I shall definitely use Heima again. Very good experience
6 November 2025
Unprompted review
Fast delivery and great products.
26 October 2025
Brilliant experience
Brilliant experience. My coffee pot was difficult to track down to purchase retail. The response to my order was prompt the delivery was timely & the goods were well packed . Product as described . I appreciated supporting a small business & the service was first class
25 October 2025
Wonderful shop
I have just discovered this wonderful shop online. I bought a red enamel milk pan which is delightful. The service was excellent and I will definitely be looking to buy from this shop again.
20 October 2025
Unprompted review
Lovely item - fast delivery
Lovely item, as described. Fast delivery, well packaged. Thanks.
3 October 2025
Had exactly what I was looking for and…
Had exactly what I was looking for and click and collect worked perfectly
30 September 2025
Easy to order all the things I needed
Easy to order all the things I needed. Everything was well packaged using sustainable materials
24 September 2025
Vintage vibe
A great range of interesting products. I bought a little enamel bucket which is perfect for the vintage cottage vibe I was looking for. It arrived quickly and was carefully packaged for safe arrival. I am very pleased with my shopping experience at Heima.
8 September 2025
Unprompted review
Fantastic speedy service and excellent…
Fantastic speedy service and excellent quality products.
3 September 2025
Happy on all counts !
Delighted with the price of the product, the communication from Heima, the prompt delivery and the beautiful quality of the Haws watering set!
Very satisfied customer!
24 August 2025
Fabulous watering can!
I bought a fabulous watering can at a great price, delivered quickly and well packaged! Perfect! Will definitely be my first port of call if I need another 😊
24 August 2025
Quirky and interesting
Love this quirky little independent shop - it's got useful things you can't find anywhere else (so it's interesting to browse!), the prices are fair and the delivery is swift.
Excellent source of gifts, too!
5 August 2025
Unprompted review
Received today in lovely condition………
Received today in lovely condition…… well packaged and fast delivery
26 July 2025
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