Heimstaden Danmark Reviews 

Everything was very accessible and easy 👍

My daughter rented a small flat in Frederiksberg. At moving in many faults were noted in the move in report but not all. This was by no means a well-kept clean place and there were several faults such as scratches, stains and bad paintwork to name a few.

At moving out Heimstaden really knew how to charge! For example, it appears they want the whole floor redone for a few scratches in selected spots my daughter does not even admit she did. There are other claims also such as for example the paintwork which was pretty second class when she moved in as noted in the report. Can it be policy of Heimstaden to charge such a large deposit in order for them to then charge renters for restoration (in my opinion improvement) when they move out?

This has so far not been a good experience and will be disputed in due course. If I was to rent with Heimstaden I would take out my microscope and go through the place inch by inch. I wouldn’t let them rush me.

11/11/2023
We asked Heimstaden to provide evidence that damages were caused by my daughter. We also asked for evidence about what actually was done for all the money charged. They chose not to provide this. I will provide updates as this case progresses through the proper channels. I will encourage everyone with the same problems to put it on trust pilot and complain to Heimstaden. This experience has not been good. Thank you

Move out inspection with Kim went super well and smooth. I valued a lot his professionalism, knowledge and attitude. Very grateful for his help and cooperation during move in as well.

I had the eviction inspection today and Mr. Kim D. was very friendly and helpful during the inspection.

Kim D. Was an amazing inspector. All the process went smoothly. He even helped me with moving inspection on the weekend. I really recommend:)

I’m satisfied about the service of Heimstaden, everyone are so polite and helpful ☺️🌺

I am not here to bash this company because they took almost all of our deposit. I am just sharing our experience and helping others understand what to expect when renting a place from an agency like Heimstaden.

We rented an apartment from Heimstaden for a year. The whole process of viewing the apartment, signing the contract, and handing over the keys is very smooth and professional. During our stay, we had a couple of issues and the company was responsive to our inquiries. Considering the apartments are not cheap we expected that level of service. Still, we appreciated it. But then came the move-out day.

We stayed in this apartment only for a year and with no kids and pets we kept it really clean. Plus we did extra cleaning before moving out. The apartment looked like the day we moved in, with a few holes in the wall and the ceiling that are easy to fill. After a long and thorough inspection by a very serious and unfriendly staff, we were given a move-out report with all the things that had to be fixed. There was a mention of the walls, doors, and window frames being in "Dårlig" or a bad state which was clearly a lie. The inspector said this was normal procedure and they always paint walls and sand floors after every move-out. He realized how exaggerated the report was so he said the company would pay half of the costs for sanding the floor and made us feel like they were doing us a favor!

Anyways, six weeks after our move-out date we had to follow up to receive our deposit. What we got back was a joke. Almost 80% of our deposit was gone. A receipt of things they fixed was attached and it was insane! Everything had to be painted twice, which clearly didn't need to be and they were some items in there that were not agreed on. I am not saying they charged us for things they didn't do, because the receipt looks pretty legit. But the things they did in the apartment were not necessary considering how well we had kept the place.

At the end of the day, these things are expected when you are dealing with an agency and we were ready to face that. But taking all of your deposit after a year and while we had taken such good care of the apartment did feel like a scam.

Well planned for all families. Big, small and single families can all enjoy Heimstaden houses. Spacious and clean.

very bad company.

deletes their reviews to hide the truth

I've sent like 5 emails asking for virtual showing and i keep getting ignored always.

Kim D is extremely professional and friendly. Always a pleasure conducting move in inspections with him.

Brillant and outstanding service from Pernille specially! She was sweet, emphatic and kind! She was literally an angel!

The inspector was on time, he was very friendly, explained the process clearly to us and he then checked the most important parts, including electric devices, but without being extremely picky. The flat was clean, freshly painted and sanded and varnished by professionals so the process was smooth and fast.

This company steals your money. So disappointed, first it seems all good, the rental properties are nice, the maintenance is ok. Then when you move out, they will refuse to pay your deposit and will charge you extra on top of it. Please read the reviews before you work with them, and if I can give you one advice, keep away!!!

The apartment showing went really well and Michael was really helpful with his inputs. The apartment is really beautiful

It was a nice experience during the move in. However, if the electricity, water & heater meter details would have been inspected infront of the tenant it would be nice. Now I am clueless what is the readings, how I will be contacted by the companies. Also, some defects still there, like water drain issue in the kitchen, we just landed on 8th morning to the home after move in inspection and the sink is not draining the water, I tried to contact the customer care and it's not possible to reach them even after 15mins of call wait. Also, I am not able to login to the Minbolig portal for the last two days, even after sending mail to customer service team.

I have lived in a Heimstaden appartment for 2 years now. Things get fixed when they are broken. Common areas are clean(ish). Communication is good.

Since Heimstaden took over my apartment complex, we've have had SO many rent increases you would not believe it! These are of course besides/on top of the regular ~2% increases everybody basicly has.

"You got a new appartement buzzer - boom ~1500 DKK/yearly increase".. for ~400 tenants. Except NO ONE got a new apartment buzzer, it was only the one in the STAIRWAY. nobody asked for it, and no issues was present to begin with and no difference in function or anything like that - it even has it's old plate looking exactly the same.

"New doors for the stairway entrences - boom, 1800DKK/yearly increase!".

"You need new doors for your appartement as well, that will be 2800 DKK/yearly, boom!".

What sort of horrible door subscription is this, for getting new doors you DON'T want/need every year, or what ..

Besides them being a typical greedy blackstonish corporation, their service (rather lack of!) for their tenants is horrible - they cherry pick if they want to answer you on email or not, but have no issue spamming your inbox with emails about just about anything. It got so out of hand at some point that I unsubscribed the letters (unsubscribing ones lanlord, how crazy is it to feel that nessecary?)

But guess what! they just re-add my email without my knowledge or consent - which they btw didn't get to begin with either! I wrote them, and got the explanation that it's not possible to opt out of their emails, and it was just how it was! Until I rof course eminded Heimstaden about a tenants right to get informed via letter.

And even though I have a hard time seeing it as a success, it would seem that all they send me now, is about once every quarter, when they figure out yet a new way to make the rent go up.

I would recommend everybody to stay as long away from this company as you can, they are way better options out there, and everybody deserves better than Heimstaden!

Overall ok, but communication is poor till now. They changed the rental start date without letting me know. If I do not agree, they are giving another date after 3 weeks. Did not provided English copy of agreement after requesting as well.

If you have met Nana in one of your open house experience then you are exactly lucky 🙃 From the very beginning she was very patient and interested even when I was late for the viewing or had a lot of questions. She never left the questions unanswered and helped about the queries even it’s not directly related to the building. Thanks to her approach and great energy I did enjoy my adventure of finding a place of acommodation. I believe that she raised the Standard in terms of customer satisfaction and made our process easier than we forecasted