Heimstaden Danmark Reviews 

We had a great experience with Heimstaden. They were friendly and helpful. We will soon move into our new apartment and we are happy to have worked through them.

It was easy and clear how to apply. As well as the answer time being very quick.

Michael was very friendly and I especially appreciate his openness in communication and his forthcoming approach. Thank you for taking my priorities seriously.

Been living in apartment from Heimstaden since October 2022 and everything since then is going perfectly fine. Very helpful and kind customer service. I am very satisfied with them.

We moved in at C. F. MØLLERS ALLE 98 in September 2022, and Flemming J. (Øhus) made our life so easy. He is extra helpful and with awesome energy.

Micheal was very helpful in my securing a rental apartment in Copenhagen. As an expat, he took me though the application process very clearly and as a result, enabled me to successfully obtain a property. I would absolutely recommend Michael and more broadly, Heimstaden, to my colleagues, friends and family.

Simone found an apartment for our needs and even topped it by delivering a beautiful and great located new home!
Thank you for that!

It's a nice housing association that's more focused on customers needs.

🛑 🛑 🛑 DO NOT WORK WITH THIS MAFIA COMPANY!!! ⛔

This company is the real estate mafia of Denmark. They will NEVER GIVE BACK YOUR DEPOSIT. In my case they charged me extra 40k DKK after I cared for the apartment, painted it when we left and cleaned up.

Whatever happens, don't rent from them!

Quick and efficient problem solved

I had a very bad experience with this housing company. We as 3 non-Danish people rented a house via Heimstaden and paid 45.000 DKK for deposit in total. What we managed to get back from them was only around 2.400 DKK. That is an insane amount of money to charge for repairs in the house that we left in a relatively good condition. All my Danish colleagues made a comment saying that this happened to us because we are not "Danish" and we don't know the rules etc. so they can charge us whatever.

We decided to go to a mid-company to get advice on if we can argue some money back. And guess what? After mid-company opened a case (which was hard because Heimstaden avoided all the communication for a long time as they told us), Heimstaden aggreed on giving us 1.600 DKK more which we paid 1.200 DKK for the mid-company's fee; which we gained 400 DKK more in the end. But the most important thing; Heimstaden agreeing on giving us a bit more just proved my assumption that they literally tried to "scam" us in the first place.

Horrible company. It feels like they literally pray on people's deposit since they know that there is not much you can do about it.

Anyways, my story didn't end here because my housemates also scammed me so I couldn't managed to get back my whole deposit in the end. So, be careful if you consider renting a place via this company. And be extra extra careful if you meet up with people online in housing groups in facebook etc. and if you think that they are your friends.

We lived at Domus Vista for nearly 2 years before moving out of Denmark. The apartments are nice and everything works - but the building had many issues. From lack of hot water in winter and during Covid for weeks (in which you either take a cold shower or go down to externally installed bathrooms), elevators that are broken (we lived in the 25th floor, so not the best to carry groceries)…

The check-out process was OK, though it took us 2.5 months to get partially our deposit back after the inspection.

For new tenants, make sure you carefully inspect the apartment before signing as they can charge you “repairs” on your deposit later on.

It's simply RIDICULOUS not to be able to go to my job because I the apartment's electronic key door lock doesn't work. It's my basic right as a tenant to be able to lock my door and leave the apartment at any time. On top of that their support employees are super uninterested, impolite and rude. They even hang up on me while we were on the call.

Consistent with comments here, I have to warn you that Heimstaden has a norm, by any means not to give your deposit back, yes even fully. We rented a small apartment for just few months; then what happened? surprisingly, the whole deposit was gone, even though apartment had been maintained in a completely good condition. No single stain on walls! They have a formulated approach to do this legally, claiming that we have to renew everything; Nevertheless, renewing of a new thing!! with tenant deposit? It makes no sense.
Not recommended at all!

They way Mr. Lars was coordinating, explaining and advising on the issues what I had reported was really appreciable...He ensured that I am happy with all the issues what I had reported and even though it is not fully completed, he ensured maximum end user satisfaction..! Once again really appreciate this effort..!

Nothing gets resolved in time and when something is finally repaired, it breaks down immediately after. In this season we have experienced problems with the heating already 4 times and 3 times with warm water, but I bet this is not the last. It always takes days if not weeks to resolve it just to break down again. Customer Service agents are not trained enough to respond to problems, at one point we were suggested to "move to another room" when we didn't have heating in one of the rooms. Right now Heimstaden retains one of our keys to the apartment to resolve an issue in the basement, this has been going on since late-November with no indication when we will get back the keys (that obviously gives access to whoever has it right now to our private space).

Heimstaden is THE WORST HOUSING COMPANY IN DENMARK.

I gave my apartment back BRAND NEW after not even 6 months of renting, YET THEY ARE CHARGING ME TO RENEW THE WHOLE FLOORING AND WALLS.

I gave my keys back on the 11th of November, and NOW THEY ARE TRYING TO CHARGE ME THE RENT FOR NOVEMBER AND DECEMBER.

THIS COMPANY WILL DO EVERYTHING IT CAN TO NOT GIVE YOUR DEPOSIT BACK.

STAY AWAY, THESE PEOPLE ARE LEGAL THIEVES.

Very nice customer service during the check out inspection, thank you Kim Dullum!

Great property, transparent administration. Besides the actual apartment, parking, basement storage, and courtyard are all spacious and well maintained. Heimstaden support always handles cases on time. Information flow regarding third-party providers may be glitchy at times, yet issues get resolved nevertheless.

I wrote a review in September 29 explaining the problem I met, in the hope that they help me solve it. In October 11, the guy called Adam promised that he will contact me privately. However, until now, it is already after two weeks; nobody contacts me. They just don't know what is called service!

----------------
Update: Finally receive the money after lots of emails and Trustpilot contact in Oct 31...