Heimstaden Danmark Reviews 

I have just attended on behalf of my clients the move-in inspection of an apartment in Valby. Kim Dullum, the inspector/caretaker, took plenty of time to explain where to find the storage room, garage, bins, etc. He even stopped to help elderly people (tenants) in need of help. He seems to care about the tenants´ needs of the buildings he is responsible for.
It was very easy and efficient to work with him.

I rented a house from Heimstaden in Odense last year. My experience with them was great every time. So from my experience, I highly recommend this company. I wish them all the best.

# ASSISTANCE
Very little assistance for home-related issues. We've noticed leaking water from the toilet flush box on a Thursday or Friday and we've been offered help on the following Monday - surely they didn't seem to care about all the wasted water (that I'd be paying for). In another instance, we found out that OUR ELECTRICITY METERS HAD BEEN INCORRECTLY MOUNTED, causing us to pay for the neighbor's bill and vice versa. When I brought it up to the administration someone told me to send an email. No one followed up on that email. After a month, I called again about it and was told that it was my problem.

# MOVE-OUT
The move-out inspection was way more thorough than the move-in one (no suprises here if you've read other reviews), we've been charged for a large amount of cleaning and even replacing certain fixtures despite having endured very little damage. No one could tell us how expensive these renovations would be and we'd have to wait 4-6 weeks before being able to know since they changed their policy.

I don't understand how this company can get away charging people for 15 extra days of rent, during which we can't use the apartment and they perform all kinds of renovation - from actually necessary to extremely trivial and arbitrary - using my money.

Furthermore, they make it sound like tenants can choose between carrying out their own renovations or letting Heimstaden do that. However, it's impossible to make an informed choice because they won't disclose how much they're paying (and charging me) for the work (note that - according to one of their employees - they used to, but I guess greed took over?). Also, they do not offer any form of preliminary move-out inspection (other companies or landlords offer that service).
Update: forgot to mention that when I got my final move-out balance (to figure out whether I'd be getting money back or will have to pay extra) they mistakingly included two extra entries: an ambiguously named "Aftale leje" for 7250DKK and a lock change for 2600DKK despite having agreed during the inspection that they would bear the cost of it. I called in to verify with them and they admitted the mistake; however, I wonder how often they get away with it.

# ADMINISTRATION
Finally, their administration refuses to answer even the simplest questions and has huge waiting times. I once spent 45 MINUTES on the phone for a very urgent matter, just to be told to SEND AN EMAIL. This was a simple question about when we'd have to return the keys because the official move-out date was during the weekend, and their employee just didn't want to tell us. Your email waiting time is OVER ONE WEEK.

PS: on several occasions, their employees told us that they were afraid of disclosing certain information for fear of getting fired. This is somewhat disconcerting.

Update 03/11/22: I realized that I had missed Heimstaden's attempt at contacting me earlier in August, so I cannot comment on their "post-moveout" assistance. Heimstaden, if you see this feel free to reach out again.

The process of signing papers and moving in is smooth and painless. Most of the problems arrive later, when you've been living in the apartment for some time. I've been in one of the new buildings they manage for 3+ years, here are some of the issues:

- Cheap, poor quality appliances and furniture (cupboards, kitchen hood, wooden floorboards, shower head, door handles, etc)
- Ventilation system: good when it works, but every time it fails (and it does fail at least twice a year) you need to be prepared to live with stale air and bad odor (from whatever your neighbors are cooking)
- Related to the above: technical support is taking too long to find solutions. Living for a month with no ventilation in the apartment is frustrating.
- No background check on tenants: I've seen the police breaking doors and raiding apartments in the building twice already. Could be bad luck, but still an issue.

Anything critical like water, electricity, plumbing has been handled quickly, so nothing to complain about there. But I would probably be reluctant to choosing Heimstaden again if I'm presented with other choices.

Hi,
I have just taken over my apartment today. Kim Dullum helped a lot with the process and he was very kind.
It was very easy and efficient to work with him.

Сlear process and quick answers to all questions!
A special thank to Michael!

Heimstaden was kind and gave a nice welcome.
The apartment had many serious issues, that had to be fixed in a hurry. Heimstaden did also get technicians, VVS, carpenters and whatever out to fix it. It took a lot of my time and quality of my life. Some of the issues was never fixed.

When the technician and I made the eviction report, everything seemed fine and not much needed to be done, normally the floors needed repair, but as the condition of the floors was so bad when I moved in, they had to change the floors, without affecting me. He was also surprised over my cleaning and he accepted that no cleaning needed to be done.
It took 4 months before I got any notice about settlement, which was a weak description of repairs on the apartment.
I paid a deposite of 13192.56 kr and a mistaken prepaid rent of 4399.53 kr. The company DCM malerfirma A/S, who on my tiny apartment about 40 squaremeters, needed two people for painting walls, roofs and doors, which was not at all in bad condition.
The funny thing is that they ended up working for all of my deposit plus the prepaid rent. It just seems so cunning. Never in my life have I seen such a massive price for painting-work on any apartments I have lived in.

Who make a deposit on an apartment which does not at all match normal repairs. Normally a repair of the apartments contains a painting, a floor repair and cleaning.
If painting a fine condition apartment cost 17500 kr, I can not even imaging what the floor repair and cleaning must cost other tenants.

It does not at all make sense to me, that your paid deposit does not at all match the amount of work needed to repair a decent looking apartment.
It seems like theft!

I want to share my experience with Heimstaden, a pipe of water broke above my appartment, so i had water dripping in, but i was so lucky to find help from a really nice man who was super helpful and super nice. He came right away and checked what was going on and get it fixed the same day.
Happy to meet people like that. Thanks again to Flemming .N.

From the minute one Simone was really thoughtful and kind showing us the apartments and answering all our questions. It was a nice experience meeting her and we totally will recommend her to our friends. Thank you for everything Simone.

Low-quality inventory and absolutely no support from Heimstaden. The kitchen, floors, doors, etc. are of extremely poor quality.

We live on the 11th floor and the elevator is broken all the time, and Heimstaden never has any idea when it will be fixed or informs the tenants when there is a problem. The elevator is also made of extremely low-quality material, which is Heimstaden's trademark.

I will never rent with Heimstaden again.

We live in one of their buildings now and every time we need something done it is the worst experience. When you call no one who works there seems to know what they’re doing, they keep you on hold for an hour or more, oh and when you do ask for assistance they tell you to use their residents page website that doesn’t even work!

I regret ever renting from them, for all the money we pay, you would think we could expect good customer service but instead we get the worst customer service I have ever experienced from a rental company.

We get no answers, no help, and
no responses. Just request to email them more or use the website.

I have sent over 12 emails at this point with No response!

And as I said their website for residents doesn’t work.

It’s like being forced into a maze with no exit every time we have to deal with them. They are just not helpful at all, and I think it may be doing it on purpose at this point.

They don’t want to help, they just want you to pay rent and deal with their horrible unprofessional service.

Reply 6/6/22
Hi, Mette

I actually sent a lot of different emails, one was regarding the website and my issues logging in, that was 3 weeks ago. My email and phone number are not registered in your system and it doesn’t allow me to log in.

I also sent an email asking someone to send me something back in English or just send an email to let m e know what I was reading and I was just ignored.

There are many emails I have sent this year that are sometimes just not answered by you guys.

It’s very frustrating as a resident how little attention we get and how long it takes to even get sometimes, or not at all.

Also my husband was also sending emails too and they were not answered.

I don’t know if you all talk to each other but we call and emailed a lot before we got a response and the emails you’re referring to that I sent a lot of was when I was pretty much at my wits end trying to get help, there were many service requests and emails before the ones you’re taking about.

And you are right, after sending a number of complaints in, we received a call the next day and we’re helped, but I don’t think I should have to send a complaint in before getting help.

Scam of a company. We have been renting for 9 months, constant issues with the building and the flat, which are never communicated to the tenants in time.

We have gone hours and sometimes a full day without heating and hot water during the Danish winter months, our windows leak cold air in so much, that our curtains move due to the airflow, our plumbing has gotten blocked twice, and the finishes used in the apartment clearly are the lowest quality materials, and the walls get marks from the smallest of normal living.

Not expecting to get any money back from our 35000kr deposit. Will never ever again rent from Heimstaden, and strongly recommend to avoid the company if possible.

We've lived in a residence managed by Heimstaden, and when we moved in there were a number of issues and bad craftmanship. We documented all of it, and Heimstaden acknowledged the defects which we have in writing.

When we moved out, we expected to loose some of our deposit (48k) on painting and sanding, as you normally do. The invoice we received was for 43k, double the amount we received in the past from another apartment - and in addition to this, we are supposed to cover some of the defects which we presented when we moved in.

We contacted Heimstaden, with a complete record of their acknowledgement and the costs which we shouldn't cover - and continued to ask every week for an update but we have received no answer for a month now!

A month! of our deposit money being held, with no answers and no details. When you call their contact number, which is listed everywhere, the voice tells you to use the website - why have a phone number then?

We were warned by friends to not go with Heimstaden, and we were warned by our previous property management - and I wish we would have listened.

The error is for 12 000kr - not enough to involve a lawyer, but enough to hurt us financially...

DON'T MAKE THE SAME MISATKE!

When we moved into our apartment we found around 10 things that needed repairing, which we notified the company of immediately. They took their sweet time repairing the broken items and one repairman created a huge fuss about repairing our ventilator in the bathroom. We are renting in Århus at a really high price so we of course expect to move into a nice apartment. We did not.
When we moved out 2 years later they tried conning me at the move out inspection so they could take my entire deposit even though we left the aparment in good condition, in some instances even better condition as repaired shoddy craftmansship around the apartment. I fought them in court and managed to a large amount of deposit back but if I had not they would have scammed me out of what amounts to several months of rent.
DO NOT RENT FROM THESE GUYS!

Incredible slow in fixing even the smallest issues like a Light bulb.

2,5 weeks to fix a lift
1 week low or no water pressure

Cant recommend !

My experience with Heimstaden is simply terrible, to the point of making my whole experience in Denmark a disaster. Some examples below, hoping it will help other choose better than I did:

- Deposit: Most likely they will get it all from you so they can renew the flat as if it would be totally new and then put a high rental price again. I was charged with the whole deposit, and the flat was really taken care of.

- The building is not really taken care of; water leaks in the basements, the elevator breaks almost every month (normally 2 or 3 days with no lift are quite common after it breaks), the cleaning standars are extremelly poor so the common areas are usually dirty, particularly in winter.

- The treatment to tenants is definitely the most annoying and sad element of all. Days to get a response and when you get a response, it´s normally useless so do not expect to get things sorted.

- Promises: We kept getting promises from Heimstaden that they will fix everything, but nothing ever happens, there is simply no interest on fixing everything as they don´t care if you leave, most likely they will get someone else and make them pay a higher rent.

- Parties and mis-behaviour: It took Heimstaden months to send an email with CLEAR RULES on how to behave. However, the outcome is pretty much the same. People throwing out in the balcony during parites, extremely loud music, dirty common areas after those events...

After 1,5 years, I believe that Heimstaden either cannot train the employees properly or pays them way too little. Almost every administrator that I spoke with behaved like it was their first day at work, I was lied to several times about the most basic things e.g. the terms of terminating my contract. I still have a chain of emails with 3 different versions of the moving out process, the administrator tried to intimidate me with lawyers, additional costs, and so on just to make me stay one month longer.
I received the wrong bank account number to which I should transfer the rent and then the administration tried to throw me out of my apartment for unpaid bills.
I was charged fees that should have never been sent to me. Heimstaden stated that the fee which they sent in March was for a delayed rent for May. Are they fortunetellers?
During the apartment takeover, none of the equipment was checked with me, but when I was moving out, they checked every centimeter. Literally, their employee was going around with a flashlight, marking even 0,5 cm scratches. Obviously, they marked also damages left by the previous tenants, which didn't find on my own. I didn't come up with the idea to check walls with a flashlight...
It was below ridiculous. If you have ANY other renting option, everything will be better than signing a contract with Heimstaden.

I've been calling Heimstaden since 4 days many times to get a technician to have them look at our floor heating which doesn't work. We are freezing here and all I hear from them is "We will have a technician to call you about the issue you reported". And nobody calls me back. It's such a shame that they don't understand the urgency and keep telling me the same thing over and over again. And each time I call, they treat me as a client who calls them for the first time and cannot see in their system my previous calls and complaint. I cannot believe the way they treat their clients.

Michael was super helpful and so quick to respond to all my questions. A great start to our new rental agreement.