Ordered 2 items. 1 was sent. 2 were charged. No response to all emails sent. Brand is constantly plugged. But service is shocking. Don’t be sucked in. Shocking customer service.
Company replied
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See what reviewers are saying
Highly recommended, I’ve brought a few items now not only for myself but my Wife and 7yr old son. The products are good quality and fit perfect for both casual and riding. Price is reasonable compar... See more
Very high quality products. Sizing and fit right for average / athletic build. Comfort/style/function 10/10 Fast delivery Some items on sale and good value Returning customer, will c... See more
Helfare are an excellent company. The website is simple to navigate, not fussy, its slick. Easy to order online and the sizing charts are very accurate. I live in NZ. What I ordered from Helfare... See more
Company details
Written by the company
Performance driven MTB apparel and casual wear.
Contact info
Unit 2D, MK45 4DD, Bedford, United Kingdom
- info@helfare.com
- helfare.com
4.0
Great
542 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grandson loves it
28 March 2023
Legendary
I cannot say that my riding has improved since I starting wearing HELFARE. However, I can confirm that I feel like an absolute legend every time I put it on.
28 March 2023
Always pleased with products and…
Always pleased with products and delivery alike. Top quality garments and ultra swift delivery.
28 March 2023
Great beanie
Greatest beanie hats I've ever worn, and thats from a (almost) bald female lol!. 10 out of 10
24 March 2023
Legends
Easy ordering, quick delivery, great comms, great quality gear. Emails are funny too. Legends!
26 March 2023
Seriously Top Notch
Incredibly fast shipping to the US, great customer service (had one minor issue and they had it resolved within 24hrs), sustainable packaging, and quality product. Really doesn’t get much better than that.
22 March 2023
Shipping for a stocking hat was more…
Shipping for a stocking hat was more than the item! Delivery took weeks. Never order again.
25 January 2023
Incredible!!!
Incredible products, incredible customer service and incredible turnaround time (less than a week to be delivered overseas to Brisbane Australia!)
I am so happy :-)
27 January 2023
Love the product and can't fault the…
Love the product and can't fault the service, keep up the good work 😉👍
1 February 2023
Reply from Helfare
Hi there!
We just had a look at your order info and noticed that you placed an purchased 4 gift cards. It's explained in the description that these gift cards are digital, so you will have received and email with the redeemable gift card link when you placed your order.
I hope that helps!
Thanks,
Ben
Lightning fast shipping to Pomona
Lightning fast shipping to Pomona, Australia & my teenage son stuck the signed picture of Matt on one of his school books. The smile on his face was worth every dollar.
9 January 2023
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