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HelioTrax is a UK-based logistics and freight forwarding company delivering reliable, end-to-end supply chain solutions for businesses across the UK and international markets. We specialise in freight forwarding, customs clearance, warehousing, and project logistics, helping our customers move goods efficiently by road, sea, and air. Whether managing a single shipment or a complex infrastructure project, our experienced team is committed to delivering a seamless, compliant, and dependable service. With expertise in renewable energy, construction, and industrial logistics, we support projects that require careful planning, coordination, and on-time delivery. Our goal is to simplify the logistics process, giving customers confidence that their cargo is handled professionally from origin to destination. At HelioTrax, we value clear communication, transparency, and long-term partnerships. We work closely with every customer to understand their requirements and provide practical logistics solutions tailored to their business. Customer feedback is important to us. Every review helps us improve our services, recognise our team's efforts, and continue delivering the high standards our customers expect. Thank you for taking the time to share your experience with HelioTrax.
Aberdeen, United Kingdom
4.0
4 reviews
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Excellent communication throughout the whole business’s operations. HelioTrax arranged the pick up of the equipment overseas and managed to deliver in time when at the same time handling all customs clearance requirements.
Highly recommended and trusted!
We have used Heliotrax in a couple of occasions and we have been extremely happy with their results. Quick responses, very knowledgeable and affordable too. Their customer service approach is impeccable! I wasn't worried at all with the shipment or the customs clearance. To be honest, in our next job, we won't look for a second quote - we will call them straight away!
Alan supported the logistics requirements for my business, and from start to finish everything was expertly managed. There were no surprises or unnecessary complications - collection was arranged as planned, I received regular updates throughout the journey, the shipment was delivered on schedule, and everything happened exactly as outlined during our initial conversations.
I had previously worked with Alan when he was managing freight for multinational companies, so I already knew the level of professionalism and expertise to expect. That previous experience gave me complete confidence in choosing to work with him again.
One thing that really stands out is Alan's approach to communication. In logistics, it's not about being told what you want to hear - it's about receiving accurate, honest information so you can make informed decisions and adapt your business around the realities of the shipment. Alan delivers exactly that. His knowledge, reliability, and transparency make him someone I would have no hesitation in recommending.
I was recommended to use HelioTrax by a transport company for the shipment of drink products to the Netherlands. Although I hadn't heard of HelioTrax before, the word-of-mouth recommendations were outstanding, so I decided to trust them with my business.
What immediately gave me confidence was that Alan had previously managed similar shipments, including exports to Spain. This kind of specialist knowledge is hard to find, and it was clear from our first conversation that he knew exactly what he was talking about. He took the time to explain the entire process, including the challenges we might face, the solutions available, and all of the documentation requirements.
After exchanging a few emails, we gathered everything required from the outset and HelioTrax prepared all of the customs documentation for both the UK and the Netherlands, including the T1 transit documentation.
From start to finish, everything was handled professionally and efficiently. Alan kept both myself and the transport company fully informed throughout the process, managed all the customs formalities seamlessly, and ensured the shipment was customs cleared without any issues. The delivery arrived within the agreed timeframe and without any delays.
I wouldn't hesitate to recommend HelioTrax to anyone looking for a knowledgeable, reliable, and professional customs and logistics partner. Alan's expertise and communication made what could have been a complicated process completely straightforward.
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