Hello Neighbour Reviews 636

Russell was helpful and answered most queries in good time

This is the second time I have used Russell at Hello Neighbour to let my flat and on both occasions he was extremely efficient and helpful and everything went very smoothly. I would recommend Russell and Hello Neighbour.

I had a disappointing experience with Hello Neighbour. Despite contacting their office multiple times, none of the staff seemed to know about the management keys, which should be a basic part of property management. This lack of communication and support led to unnecessary costs on my end.

While online agents may offer lower fees, the poor service and lack of accountability make them difficult to recommend.

I had a fantastic experience working with Russell. My new tenants faced some complicated initial challenges, but Russell and I collaborated seamlessly to resolve everything smoothly. Excellent value and service.

Russell was super helpful when we applied for a property and helped us through the process in a timely and professional manner. Answered our questions and got us our new flat and moved in with no issues.

“I had an excellent experience working with Russell. He was professional, efficient, and always available to answer any questions I had throughout the process. From finding the perfect property to finalizing the rental agreement, his attention to detail and proactive communication made everything smooth and stress-free. I would highly recommend Russell to anyone looking for reliable and friendly service when renting a property.

Great service. I’ve used Hello-Neighbour to advertise, find tenants and manage two properties. They are extremely efficient though at times required some nudging and double checking to be sure. All in all brilliant service for amazingly affordable price.

Great communication throughout the whole process.
Russell ensured everything went smoothly and everything went perfectly.

I used Hello Neighbour to let my property for 2 years. They were great in finding me a tenant and sorting things out. I had a few property managers during the 2 years, however Josh Michels was incredible. He's exceptional at his job and was so good throughout the time he was allocated to my property. He's very assuring, responsive and professional. I'd highly recommend HN.

Hello Neighbour has been great to work with! This is my first time letting in the UK and they made the process super easy. The agent I spoke with was very friendly, communicative and patient throughout the referencing process. They even had a free service to help me set up my utility bills which was a huge relief. Highly recommend!

Had a 2 bedroom flat in Deptford/London to rent.. Hello Neighbour made the whole process simple and easy. They made all the access arrangement with my tenants, My Case Worker Rebecca Lancelot was great. She always got straight back to me with updates and necessary info and I know exactly where I stood throughout the process... Hello Neighbour found me great tenants within a week and charged an extremely completive price.. very happy with the complete service.

My experience with Hello Neighbour has been exceptional. Initially, Victoria answered all my questions with patience and made sure I fully understood what the "Letting Full-Service" included (which is the option I chose to go for).

This is the most inclusive package they offer and it includes services that are usually charged extra by the traditional real estate agents: Floor plan & photographs of the property, viewings, credit checks & references for the candidate tenants, putting together the tenancy agreement, registering the deposit with one of the deposit schemes, inventory & check-in and more.

Then, I closely worked with Isabella which was also always there and went above and beyond to provide an exceptional service. She took care of every little detail involved in the process; From putting together an attractive and accurate listing and handling & coordinating viewings to finding the right tenants and finalising the tenancy agreement. She provided all the necessary information a landlord could want and made sure I understood every step in the process.

The tenancy has just began and I'm looking forward to an equally satisfying experience with Hello Neighbour's property management service.
Thank you Victoria and Isabella!

Dear sir , we are not happy with the service been provided to our rented flat .
we have many issues which we need to make clear to our land lord .
1-from day one there was blocked sink in the kitchen and we reported that she sent some handy man how don't speak English to repair he was telling us through interpreter that the pipes system is not right and he unblocked it , and since we have the sink blocking every now and then , recently was blocked completely and she refused to send any body and told us its our responsibility and we have to get some body professional to un block , we paid 160£
2- we have the bath room seat as well start leaking the water and not possible to use , again refused to do anything and we have to get some professional help again and we paid 220£ again even its not our fault .
3- for the last three months the main Door handle which been reported from day one in the inventory is loose Brooke down we reported that and she told us that this is our responsibility and after that she send the people in the building to fix it , they try and they found that the handle already used was the wrong handle and that is why it broke , since then they promised to come back and repair it and nothing happened ,few times when been locked out but fourteenthly some body was in the flat to open the door i stopped my grandson from coming and visiting its big risk .
this is FAIRE SAFTEY issue and if some thing god forbidden happen to us is your responsibility

Hello neighbour arranged Letting for my flat in Balham. They were professional in their approach and were able to find a tenant quickly however the credit checks process took much longer than expected as the tenants were unable to provide the evidence needed to the reference agency on time. I would have expected Hello Neighbour to do a better dilligence of the tenants financial situation before recommending them.

Great service. Would recommend. Excellent value.

I've just started using Hello Neighbour and couldn't be happier with how the process has gone. You will always get a response within the day and the process of finding a tenant was made smooth with their assistance. I would certainly recommend them to anyone searching for a management company.

Lauren was excellent finding a tenant and renting my property. Responsive and friendly, it was a pleasure to work with her.

Super easy to deal with. Much better than standard letting agencies in almost every department

Victoria Berry at Hello Neighbour was fantastic in helping us with our flat offer, supporting us through the general process of negotiation and incredibly reassuring when it came to anything that might hold up our move. We’re very grateful! Hello neighbour is a great online service with an easy to use website and step by step interface for letting a property. Highly recommend ⭐️⭐️⭐️⭐️⭐️

This is my first time using Hello Neighbour for finding a tenant and they are excellent, low cost and professional
Jade Smith is kind ,helpful ,responsive via email and call
She is a great support through the whole process.
Highly recommend and will use them again .
Thanks Jade