Hello Cake Reviews 941

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that interactions are consistently positive and helpful. Many appreciate the company's willingness to replace defective products and stand behind their offerings, ensuring customer satisfaction. People also praise the quality of the products, finding them effective and enjoyable. However, some people were dissatisfied with certain aspects of the product and delivery. There are mentions of products malfunctioning or not performing as expected, with some customers receiving replacements that were also faulty. Additionally, some reviewers experienced issues with shipping, citing delays or lost packages, and a few were unhappy with the company's policy regarding damaged product replacements.

What people talk about most

Product

Clients share ambiguous opinions on product quality and effectiveness. Many reviewers praise the products,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the products,... See more

Customer service

People report positive experiences with customer service. Many customers describe the customer service as... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast shipping, quick... See more

Order

Reviewers mention ambiguous feedback about order. While some customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service from the representative was courteous, clear and timely. Unfortunately, they were not able to really resolve my issue. Apparently they are able to provide subscription orders purely on a m... See more

Company replied

Rated 4 out of 5 stars

Great products, good sales. Understand the need for the 'Intake' forms to buy Meds but that is an inconvenience for current prescription holders.

Company replied

Rated 4 out of 5 stars

Fabulous product, would rate it 5 stars! But poor communication on the shipping delay drops one star.

Company replied

Rated 5 out of 5 stars

Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quick... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.

Free Shipping on orders $35+

Discrete Shipping & Billing

100% Satisfaction Guaranteed or Your Money Back

Contact info

3.8

Great

TrustScore 4 out of 5

941 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Blah

First one broke. In talking to customer service I received a new one but told if this one broke I was out of luck. If the product breaks bc its faulty I can not receive another.. the first one broke after first use..m

23 March 2026
Hello Cake logo

Reply from Hello Cake

We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right.

Rated 2 out of 5 stars

I bought a little sucker from Walgreens…

I bought a little sucker from Walgreens thinking I would get the amazing little gadget that I got a few yrs back and it was awful. Then I message them and tell them id like the original or my money back. They said id have to wait. Then they send me the exact same version of the little sucker. This thing does nothing it definitely doesn't do any actual sucking. And I hate it. So now I have 2 toys that are trash. I feel like ive been given the run around and wish I had spent the money on a rose.

27 February 2026
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Reply from Hello Cake

We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right.

Rated 5 out of 5 stars

Replacement charger

I reached out asking where I could purchase a new charger, for their butt toy and if not what the charger details were to buy a universal replacement. They emailed me back in a day and told me they’d happily send me a new charger. FREE! I got it fast. Only down side it was white not green but that preference. Would recommend this company

30 March 2026
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Reply from Hello Cake

This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review!

Rated 1 out of 5 stars

Did not work

Did not work. No tingling.

27 February 2026
Hello Cake logo

Reply from Hello Cake

We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right.

Rated 5 out of 5 stars

Service Personnel are great

Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quickly for a company that says "oh, we will replace this one, but next time you just get 15% off if you want to replace it," when either their shipping line or the carrier damaged an ordered product before it even got to me. That is not my fault, and penalizing a customer for that loses said customer.

27 February 2026
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Reply from Hello Cake

This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review!

Rated 5 out of 5 stars

Very fast response

Very fast response. No waiting. Shipped product fast and stood behind there product.

25 March 2026
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Reply from Hello Cake

This make us so happy! Thank you so much for your review!

Rated 5 out of 5 stars

Easy ordering

Easy ordering, good product, a little long on delivery..

19 February 2026
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Reply from Hello Cake

Thank you so much for your review!

Rated 3 out of 5 stars
Hello Cake logo

Reply from Hello Cake

We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right.

Rated 5 out of 5 stars

When my favorite “little sucker”…

When my favorite “little sucker” stopped doing its job, hello cake was very quick to answer me back and offer a replacement! I have never received faster care than I have with hello cake:)

27 February 2026
Hello Cake logo

Reply from Hello Cake

This make us so happy!  We're so glad to hear we were able to attend to your needs! Thank you so much for your review!

Rated 3 out of 5 stars

Bad product :-(

The customer service is spectacular! I was surprised at how helpful and willing they were to make things right with a defective product. Sadly their new Little Sucker is no better than the broken one that I needed replaced. I will not be trying a third time. I am happy with the first one that I bought it is OOOmazing. Please Go back to the original design of the Little Sucker because you had an exceptional product.

24 February 2026
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Reply from Hello Cake

We saw that you loved the service you received but needed more assistance with your purchase. Please be on the lookout for an email from our support team to see if we can help make things right.

Rated 2 out of 5 stars

Non Starter 4 me

It was okay it really didn't do anything for me. I forgot I was even on the sublinguals for sexual enhancement. I popped 1 when I received them just to get a feel but no go. I figured it was me so I gave it to my girlfriend who is an nymphomaniac & in a couple hrs went by & I asked her about it, she said "Oh I totally forgot I had taken anything. So if it didn't for her then, I don't know?

4 February 2026
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Reply from Hello Cake

We are so sorry to hear about your experience!  Please be on the lookout for an email from our support team to see if we can help make things right.

Rated 5 out of 5 stars

Best personal/playtime products out there!

Great products and outstanding customer service make Cake one of my favorite sources for personal play toys. The bullet vibe has been a favorite of my wife’s ever since I surprised her with one years ago.

23 February 2026
Hello Cake logo

Reply from Hello Cake

This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review!

Rated 5 out of 5 stars

I received a faulty item and they have…

I received a faulty item and they have great customer service. I thought it was just a bad product but I was wrong! Powerful long lasting products. I highly highly recommend. I currently have 3 of the toys. I hope they come out with some new stuff to try soon! Thank you again for everything.

26 January 2026
Hello Cake logo

Reply from Hello Cake

This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review!

Rated 1 out of 5 stars

The items have never arrived

The items have never arrived. Shipped out 2/19/2026 via USPS and is lost in transit.

No updates, no confirmation and just disappointed. Last order from Cake and pie over $120+

20 February 2026
Hello Cake logo

Reply from Hello Cake

We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right.

Rated 1 out of 5 stars

Very disappointed with the products I…

Very disappointed with the products I ordered!! I tried them several times and they did NOT work!! Not worth the money

22 January 2026
Hello Cake logo

Reply from Hello Cake

We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right.

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