The service from the representative was courteous, clear and timely. Unfortunately, they were not able to really resolve my issue. Apparently they are able to provide subscription orders purely on a m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, good sales. Understand the need for the 'Intake' forms to buy Meds but that is an inconvenience for current prescription holders.
Company replied
Fabulous product, would rate it 5 stars! But poor communication on the shipping delay drops one star.
Company replied
Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quick... See more
Company replied
Company details
Written by the company
We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.
Free Shipping on orders $35+
Discrete Shipping & Billing
100% Satisfaction Guaranteed or Your Money Back
Contact info
Calabasas, United States
- hello@hellocake.com
- hellocake.com
3.8
Great
941 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
It don’t Work @ All … Sorry I have to…
It don’t Work @ All … Sorry I have to get the product back .
Thx.
23 December 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Awful customer service response time
Awful customer service response time . Vague tracking of order which took far too long . Slow and not customer oriented
22 December 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Easy to use and usefyl directions
19 November 2025
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Reply from Hello Cake
Thank you so much for your review! We hope you enjoy your purchase!
Hello Cake com was very prompt and…
Hello Cake com was very prompt and understanding with my problem. I would recommend using them.
18 November 2025
Reply from Hello Cake
Thanks for your review! We appreciate your positive feedback and look forward to fulfilling all future purchases! Enjoy!
Customer service was excellent
Customer service was excellent. My product stopped working and they shipped me a new one.
18 November 2025
Reply from Hello Cake
This make us so happy! We're pleased to hear you were satisfied with your experience with our team. We hope you enjoy your replacement!
Time from order to receive product great product, quick service was…
Time from order to receive product was rapid.
Love the product. It dispenses easily and feels great
17 November 2025
Reply from Hello Cake
Thank you for your amazing review! We're pleased to hear you were satisfied with our service. Enjoy!
Reply from Hello Cake
Thank you so much for your review! We hope you continue to enjoy your purchase!
the bigger size seems to have solved…
the bigger size seems to have solved the thickness issues. im happy again.
17 November 2025
Reply from Hello Cake
Thank you for your review and feedback! We're so glad to hear that you're satisfied with our product. Enjoy!
quality of products
24 October 2025
Reply from Hello Cake
Thank you so much for your review! We're so glad to hear you're enjoying everything!
Reply from Hello Cake
Thank you so much for your review! We hope you keep enjoying our products and we'll keep providing quick responses!
Same great experience, only bigger
This is a great product, and the new size is much appreciated.
21 November 2025
Reply from Hello Cake
We're so glad to hear you're enjoying everything! Only bigger!
The supplement u ordered didn't work at…
The supplement u ordered didn't work at all and I was very disappointed
23 October 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Problem resolved hopefully the new…
Problem resolved hopefully the new product received does not fail. If it does I hope for the same experience again in other words, I don’t believe I have a warranty on it, but if it is faulty, I would hope for an honest replaceable with no charge due to all the grief I’ve had over yawls products as far as Customer Service has gone very smooth thank you
19 November 2025
Reply from Hello Cake
Thank you so much for your review! Let us know if you have any trouble with your replacement!
5 star
First of all your products rock ! customer service is outstanding had a issue wasn’t a problem they replaced the toy since then we bought more and they didn’t disappoint me and my wife love the products will keep buying!!!
23 October 2025
Reply from Hello Cake
Thank you so much for your review! We're so glad to hear that you and your wife are enjoying everything! We're always here if you need us!
Reply from Hello Cake
Thank you so much for your review! This made our day! We're always here for you if you need anything.
Reply from Hello Cake
We are so sorry to hear you didn't get the experience you were looking for. Please be on the lookout for an email from our support team at hello@hellocake.com to help make things right!
amazing customer service!
18 November 2025
Reply from Hello Cake
Thank you so much for your review! We appreciate the feedback and we're always hear if you need anything!
Reply from Hello Cake
Thank you so much for your review! We're so happy to hear you are having a great experience!
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