Food quality is excellent. Step by step instructions easy for teenagers to follow. A huge amount of plastic and cardboard packaging. Recipe cards are brilliant.Reasonable value while I'm getting the d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recipes are great and the deliveries are always completed well. While I understand the reasoning for the change, I still prefer the old boxes it got delivered in, the carboard now is often squished an... See more
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Great communication from delivery team, large selection of meals which are fresh and well portioned, reasonably priced. Weekly 3 night menus leads to less waste which in turn saves money .
Company replied
We are loving our meals. We order 3 meals a week. This takes the thinking out of the equation on what to cook. Everything is at your fingertips with easy recipes to follow. The flavours are fantastic... See more
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Company details
Written by the company
Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills as you take on cuisines from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety! Our flexible subscription plans mean you can pause or cancel deliveries before our order cut-off deadline each week. And our friendly customer care team are here to help with any questions or feedback you have. Thanks for choosing HelloFresh!
Contact info
5 Queen Street, 2008, Sydney, Australia
- (02) 8188 8722
- hello@hellofresh.com.au
- hellofresh.com.au
4.1
Great
19K reviews
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Reply from HelloFresh Australia
We're so happy our recipes are fresh and easy for you to cook! Thank you for your five-star review; it really makes our day!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Great tasting food
Great tasting food, easy to understand recipes suitable for beginner cooks. Great customer service, filterable site for choosing meals, high quality of ingredients. Delivery goes well and can be tracked. I prefer HelloFresh to Marley Spoon
31 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau 💬
Happy cooking! 😊
- Elise 💚
We have only had one item missing in…6 deliveries
We have only had one item missing in the meals so far
6 April 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We appreciate your feedback and are so glad to hear you've had a great experience with our meals. We'll work to ensure order accuracy.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
In the main menu packages arrive on… Sunday
In the main menu packages arrive on time. Menus are interesting and varied.
11 November 2025
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We appreciate you taking the time to share your thoughts. We're happy to hear that you find our menu packages varied and that they are delivered punctually.
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Blanch 💚
Easy to pause deliveries while away…
Easy to pause deliveries while away from home.
Rang to contact…..spoke to a real person…..
Excellent response….
10 March 2026
Reply from HelloFresh Australia
We're happy to hear that pausing deliveries was easy and that you spoke to a real person, Annette! We appreciate your positive feedback regarding the excellent response you received.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
I just love Hello Fresh
I just love Hello Fresh, why! because the food is always delicious and fresh. It is always packed and delivered to high standards. They keep in contact with you so you know when and where your delivery is.
3 April 2026
Reply from HelloFresh Australia
We're so happy to hear you love Hello Fresh, Dell! Thank you for the five stars! ⭐ We're delighted that our fresh, delicious food and delivery standards meet your expectations. Knowing when your delivery arrives is important.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Reply from HelloFresh Australia
We're so glad you find our service easy to use and that you appreciate the fresh, high-quality food we provide! Thanks for the five-star review!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
We've been getting Hello Fresh 3 times…
We've been getting Hello Fresh 3 times weekly since November 2025 and I can honestly say its one of the best decisions I've ever made ,the food is great. We have not had one bad meal I love the fact that you don't lose your cooking skills and there is no waste and its portioned perfectly. We always seem to have enough for 2 dinners and a lunch the following day .Definitely recommend trying it for yourself.
7 November 2025
Reply from HelloFresh Australia
We're happy to hear that Hello Fresh has been such a positive experience for you since 2025, Tracy-Ann!
It's great to know you're enjoying the delicious meals, skill retention, reduced waste, and perfect portions. We appreciate you recommending us!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Easy to order
Easy to order
Only two delivery days
Would like more green vegetables
Would recommend to others
18 November 2025
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We appreciate your order and recommendation! We're glad the delivery was convenient. Thanks for the feedback about wanting more green vegetables; we'll consider this.
- Daren
Love how fresh meals are
Love how fresh meals are
I am enjoying your food it’s delicious thanks
5 April 2026
Reply from HelloFresh Australia
We appreciate your five-star rating! ⭐ We're delighted you're enjoying our fresh and delicious meals. Thank you for letting us know! 😊
- Daren
My husband and are enjoying the meals
My husband and are enjoying the meals, they are also easy to cook.
31 March 2026
Reply from HelloFresh Australia
We're so happy to hear that you and your husband are enjoying our meals and finding them easy to prepare. Thank you for sharing your experience! ⭐
- Daren
All the food is as fresh as can be
All the food is as fresh as can be, the only set back was the beef was a bit tough.
24 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Fresh food and great recipes
Fresh food and great recipes! When you love cooking but dont know what to cook, pre planned hello fresh meals are a winner 😋
15 August 2025
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
The best decision I made is trying…
The best decision I made is trying HelloFresh as it’s given us a change and after 50 plus years of cooking & deciding what to have, IM OVER IT. Delivery is on time, produce is the best. Love it.
28 January 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Reply from HelloFresh Australia
Hi,
We're so glad you find our food great and the recipes easy to follow! Thank you for your five-star review; we appreciate it!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Consistent high quality and value for money.
Consistent high quality and value for money. Comprehensive range of menu items and easy to follow, tasty recipes which also indicate the nutritional values eg carbohydrates, sugar, fat etc. Easy ordering and reliable delivery. Any occasional problem with the quality of ingredients (eg greens) has been quickly addressed.
9 April 2026
Reply from HelloFresh Australia
Hi,
Thank you so much for your review! ⭐
We appreciate your positive feedback on our consistent quality, value, menu, recipes, and delivery. We're glad our nutritional information is helpful. We're happy to hear that we quickly addressed ingredient issues.
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
I ask to cancel it im away and you…
I ask to cancel it im away and you still take out my money I want my money back
17 March 2026
Reply from HelloFresh Australia
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
Helps with decision fatigue
Nice to not have to make so many decisions and organise ingredients and recipes etc. takes a lot of stress out of making meals for myself.
Sometimes the style of cooking is a bit boring for me as I like to try new techniques.
Good to try new styles of food I would have never thought to try.
6 January 2026
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We're happy to hear that our service reduces mealtime stress! We appreciate your feedback about the cooking styles and are glad you're trying new foods. Thanks for your review.
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Daren 💚
I am sick tired of dealing with hello…
I am sick tired of dealing with hello fresh, My subscription are cancelled and they every week charge me and i have to spend half of my day dealing with this refund. this week they charged me twice for something that i did not order. think twice before add your card details on that website.
9 April 2026
Unprompted review
Reply from HelloFresh Australia
Thank you for your review. We’re sorry to hear that your recent experience with our customer care team didn’t meet your expectations. We understand how frustrating that can be, and we’d really like the opportunity to make things right.
Our team will be reaching out directly to follow up and see how we can better assist you.
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better, and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Blanch 💚
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