We like the cleanliness of the box we receive, the recipes are good and the ingredients are of good quality. More choices among the dishes under 650 kalories would be great - and more with no meat and... See more
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See what reviewers are saying
Recipes are really good and different from our normal dinner choices. The concept is well thought through, and everything works - delivery, recipe ease, quality of produce - making Hello Fresh a st... See more
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I ordered my first box. The delivery was supposed to come on Saturday. Long story short it arrived on Monday. It was good communication and many apologies and money back. I guess I’m just unluc... See more
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The concept of having recipies and ingredients is simply lovely and the recipies totally fulfill my need for difference. I love the variety of choices for meals. Personally, I would prefer an option... See more
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Company details
Written by the company
Du kan vælge dine favoritter fra vores ugentlige menu af spændende opskrifter. Vælg selv hvor mange opskrifter du ønsker, og til hvor mange personer. Vi leverer din måltidkasse med friske ingredienser direkte til din dør, hver uge, så du kan nyde maden uden at føle stress. Vi har madretter der egner sig til dem der elsker kød, og til dem som foretrækker vegetarisk mad. Du kan også frit sammensætte din egen måltidskasse ved at vælge fra de unikke opskrifter vi tilbyder hver uge. Ingen bindings tid, du kan til hver en tid opsige dit abonnement.
Contact info
Artillerivej 90, 2300 , København , Denmark
- +45 92 45 29 77
- hellofresh.dk
3.5
Average
16K reviews
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Fin levering
31 May 2023
Reply from HelloFresh Danmark
Hej Tobias
Tak fordi du tager dig tiden til at anmelde os.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
De bedste hilsner
Ebru / HelloFresh
They withdrew money 649 kr
They withdrew money, did not make the delivery, and deleted my account, they say that I am not in their database.🤬
27 December 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Viktoria
I'm sorry for the confusion about your subscription. We sincerely apologize for that. You are welcome to contact us at social.hellofresh@hellofresh.dk so that we can investigate what has happened and help you.
Thank you so much for sharing your experience with us.
Best,
Ebru / Your HelloFresh Team
Good food but garbage system
Very good and tasty food, me and my wife were enjoying it for 2 months. Today sadly I cancelled my subscription fully.
Absolutely dog system that automatically fills orders and sends random food if you don’t make it in time to fill it yourself, okay usually deadline was Sunday. This time I guess because of Christmas that fill day was moved, great, now box that comes on Wednesday is not cancelable on Saturday + no one of us is in Denmark even in that whole week. Again, upset to cancel my subscription but it’s unbearable
23 December 2023
Unprompted review
Reply from HelloFresh Danmark
Hello Aleks
Thanks for rating us!
I am sorry, that you will receive a meal box, you didn't ask for and that it led you to cancel your subscription. As you know, we are working with a recurring system, and that being said, you can expect to receive a box every week, unless you skip the week, before the scheduled deadline.
In case you get the box one way or another, hope you will enjoy your last box after all. Please let us know if you need help. You can reach out to a customer service employee on +45 92 45 29 77.
Take care
Ruki/ HelloFresh DK
Reply from HelloFresh Danmark
Hej Dorthe
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du tilfreds med vores koncept og service. Vi ser frem til, at levere til dig igen.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
God service
14 November 2023
Reply from HelloFresh Danmark
Hej Allan
Tak fordi du tager dig tiden til at anmelde os.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
De bedste hilsner
Ebru / HelloFresh
I'm honestly beyond furious.
I'm honestly beyond furious.
I've all in all been pretty happy with my boxes. The food is easy to make, instructions easy to follow, which is also why I'm giving this review 2 stars instead of 1, but I will still be canceling and never coming back, and here is why.
I would often receive greens that would be rotten, like a cucumber that was all soft and mushy, or a potato that was rotten to the core. This was usually not a problem, as I would simply just report the ingredients and I got it credited. At least that's to my believing, as I never saw the so called credited amount, actually being retracted from the bill. A lot of the times, I even let I go and didn't report it, because often there would be enough food either way and it wouldn't be an issue.
However here is the straw that broke the camels back, and it left me so angry that I'll never use this service again, as it's a pyramid scam of highest caliber.
Back when I started my boxes, I was quite happy with the meals. I even spoke highly of it to friends and family. When I saw that I could get credits for inviting people to use HelloFresh, I even spoke more highly, as those credits would have meant a lot to me, and relieved a lot of stress for a week. So I shared my free meal boxes like it was the plague, hoping that I could get someone to sign up and get some credits coming my way. Finally both my cousins decided to sign up, after trying the free box. I thought omg that's great! I'll send them the 30% of the 2 boxes and 20% of the 3 boxes voucher, so I can get the credits and they'll get some amazing discounts, but no.... I could not send my cousins the voucher. Strange I thought, so I contacted support, because clearly the two were different things and no where does it state, you can only use one. So I contact support and I ask them, could it be that the vouchers can't work together or what's going on. The support refused to help me, and just kept telling me to ask my cousin to contact support to have it resolved. The support clearly using Google translate, seeing as they kept calling my cousin a he, even tho I kept correcting them and saying SHE, the support still kept saying the same mistake and just kept refusing to talk to me.
So my cousin goes to contact support, which also refuse to help her. They just cut her off and says it's because she's already used the free box, and then they aren't interested in helping her. This made me beyond furious, because the free box and the 30/20 discount is clearly not the same thing, as that's cheating a new costumer for a lot of discount that she can't get, and I can't get any credits. So what's the point in letting someone try a free box, to see if they like it and want to sign up, if the person who's gone above and beyond to recommend it, doesn't even get credits for it?
So I contacted support again, this time in English as I wasn't going to do the unserious Google translate garbage again. Again the person refused to help me, and kept telling me my cousin had to contact support for "security reasons", even tho I had provided the emails and you can see that I've send those exact emails their invites and they've signed up through them. Don't tell me it's for security reasons, when your only security measure is to say your email. I can literally join the chat and give any email, and that's your security measure! I kept telling the support to connect me to someone who could solve the issue, and they kept refusing. They eventually said they would connect me to someone, and I kept waiting in the conversation for 20 minutes, before I just gave up and realized they were taking the pee.
So here I am with no resolution, who got tricked into helping a company make money, and got nothing in return. I got the company 2 costumers and I had a sure 3rd too, but why would I help this company earn money, when I can't even get the credits that I deserve? Had the support actually been helpful and useful, resolved the issue and just given me the credits they could see I deserved, I would still have been a happy costumer and probably kept my sub going, but now.. Hell no, and I'll make sure to spread the word of how bad the service is.
12 December 2023
Unprompted review
Reply from HelloFresh Danmark
Hello Aestyra
Thanks for your review!
I am so sorry to hear about all that you have been through, and I apologize that we couldn't provide the help you expected!
We are putting an extreme emphasis on satisfying our customers, and such experiences are something we will be looking into. I also apologize that some products didnt reflect the quality which we are trying to maintain, but I'm glad that you got reimbursement for those issues.
There are some conditions to benefit from voucher offers, and the one we have to do with here is only applicable to new customers, and one offer code, cannot be used more than once. If that's the case, and your friends are completely new, then we can honor this voucher to them, with no problem.
Feel free to reach out to me on social.hellofresh@hellofresh.dk, so that I can assist you with this matter. Please give the email addresses of the friends you invited in the email, so that I can look into the case closely.
Kind regards
Ruki/ HelloFresh DK
God mad let at lave
10 November 2023
Reply from HelloFresh Danmark
Hej Torben
Tak fordi du tager dig tiden til at anmelde os.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Reply from HelloFresh Danmark
Hej Simon
Tak fordi du tager dig tiden til at anmelde os.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
De bedste hilsner
Ebru / HelloFresh
Reply from HelloFresh Danmark
Hej Jeanette.
Jeg er ked af at læse, at du finder det for dyrt og portionerne for små. Vi arbejder altid på at forbedre os, og tager din feedback med videre, med det samme. Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
not worth the money
not worth the money, tried a few weeks of the service and more often that not, the goods, especially the vegetables are at the end. if you dont eat it right away they will often go soggy. no warnings about the next weeks dishes, just hope they are to your taste or diet. i moved on to aarstiderne were i feel i get value
1 September 2023
Unprompted review
Reply from HelloFresh Danmark
Hej Adam.
Jeg er ked af at høre, at du har modtaget grøntsager, som ikke var af den forventede kvalitet. Vi arbejder tæt sammen med vores leverandører, og gør vores bedste for at kvaliteten altid er i top, desværre lyder det til, at det ikke lykkedes denne gang, og for det beklager vi mange gange.
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook) eller via chatten fra din konto, så de kan få det rapporteret og selvfølgelig kompensere dig.
Vi tager meget gerne din feedback med videre, og siger pænt tak, fordi du tager dig tiden til at dele din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
Nice But pricy
15 November 2023
Unprompted review
Reply from HelloFresh Danmark
Hej Lise.
Vi er glade for at høre, at du har været godt tilfreds med vores koncept. Jeg er dog ked af at læse, at du finder det for dyrt.
Vi arbejder altid på at forbedre os, og tager din feedback med videre, med det samme. Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
Soyasauce everywhere
Got my package with 5 dishes today, sadly one bag was soaked with what turned out to be soyasauce. When contacting the customer service about it, I had to spend nearly an hour chatting and sending picture proof to Gert to explain that all ingredients that weren't packaged in plastic were now soaked with soyasauce, which made it basically impossible for me to make that dish.
If your policy is to always mistrust your customers, just have support start out by asking for picture proof instead of coming up with alternative dishes I could use my soyasauce-soaked ginger for.
22 November 2023
Unprompted review
Reply from HelloFresh Danmark
Hi
Thank you for taking the time to review us. What a shame it is that there has been a hole in your soy which has ruined your other ingredients. We sincerely apologize for that!
I am sorry that you felt we did not trust you in our customer service. That is certainly not our point. The reason we ask for pictures is to include in your report we create for our warehouse manager. They are of great help to our internal further investigation.
Once again, we apologize for the inconvenience
If you experience any problems in the future, or if you have any questions, you are always welcome to contact our friendly customer service team on phone +45 92 45 29 77, facebook messenger or via the chat from your account, who will be happy to help you.
Thank you for sharing your experience with us.
The best greetings
Ebru / HelloFresh
Reply from HelloFresh Danmark
Hi Heber
Thank you for taking the time to review us. How great it is to hear that you are satisfied with our good goods and service.
If you experience any problems in the future, or if you have any questions, you are always welcome to contact our friendly customer service team on phone +45 92 45 29 77, facebook messenger or via the chat from your account, who will be happy to help you.
Thank you for sharing your experience with us.
Best Regards,
Ebru / HelloFresh
Super alternativ til ens travle hverdag
28 October 2023
Reply from HelloFresh Danmark
Hej Nick
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du er tilfreds med cores gode koncept, som er til hjælp for dig i dine travle hverdage.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Delicious meals, but with a few other disappoints
It was more expensive than previous weeks, it used to be less expensive? Some ingredients were missing from one of the meals, and the delivery guy threw the box at my door from down the stairs instead of setting the box down in front of the door. Meals were delicious
12 September 2023
Reply from HelloFresh Danmark
Hi Mark
Thank you for your review.
We always try to help you the best way possible, and I am sorry that you have experienced missing ingredients ingredients in your meal box. Please reach out to us on our phone number -
+45 92 45 29 77, or via our chat. As we would very much like to assist you. And see what happened with your delivery. We hope you give us another chance.
Kind regards,
Jasmina/ Your HelloFresh Team.
Convenient and inspirational
Convenient and inspirational, a wide variety of meals, saves a lot of time and energy.
29 October 2023
Reply from HelloFresh Danmark
Hi Anna.
Thanks so much for your feedback! We are really glad that our concept has been convenient and inspirational, and that it saves you a lot of time and energy.
We appreciate your feedback 💚
Merve // HelloFresh
Reply from HelloFresh Danmark
Hej Patrick.
Det er skønt at høre, at opskrifterne og råvarerne er gode. Jeg er dog ked af at læse, at du finder portionerne for små.
Vi tager meget gerne din feedback med videre, og siger pænt tak, fordi du tager dig tiden til at dele din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
God og velsmagende mad.
5 August 2023
Reply from HelloFresh Danmark
Hej Stine
Mange tak for 5 stjerner!
Hvor er det skønt, at du finder vores opskrifter velsmagende. Vi ser frem til fortsat at levere hos dig.
Tak fordi du deler din positive feedback med os!
Kærligste hilsner 💜
Ruki/ HelloFresh DK
Reply from HelloFresh Danmark
Hej.
Tusind tak fordi du tager dig tiden til at anmelde os.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook) eller via chatten fra din konto.
Madglade hilsner.
Merve // HelloFresh
Missing ingredients
Really like the concept and appreciate the vegetarian options. However in every order I’ve been missing ingredients! If I want to cook the ordered meal I have to go to a grocery store and buy it myself. It defeats the purpose of ordering from HelloFresh! Once, I was missing an eggplant from a moussaka, which is a key ingredient!
24 October 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Sylwia.
Thanks for leaving a review. We really appreciate all of your feedback.
We’re so sorry to hear you’ve had issues with missing ingredients in your boxes. As a company that prides itself on providing our customers convenience we understand how important it is to make sure that all your ingredients are in the box as promised. Whilst these issues are still few and far between we’re working hard to make sure that customers never have any problems with missing ingredients.
If this has not already been resolved by our Customer Care team, please reach out to us on +45 92 45 29 77, so we can help you out.
Merve // HelloFresh
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