The instructions were easy to follow. The follow-up emails helped inform me, along the way, about the status of my passport application. Every step of the process was constantly being updated. Thi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Started the process Thursday and received my passport the following Tuesday, unbelievable service! Step by step instructions and people proactively checking in every step of the way. I am honestly bl... See more
Company replied
There were a few bumps and questions along the way, as one can expect using a new service. I was frustrated but I'm giving 5 stars because every time I reached out, I immediately received a response... See more
Company replied
Communication has been fantastic! Kept me informed of progress of my application each step of the way. The follow-up has been great! Still waiting for my card but my delivery expectation has been set.... See more
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Company details
Written by the company
Get your passport faster — without the guesswork. HelloGov connects you with trusted couriers and guides you step-by-step, so you can skip the confusion and get it done right the first time.
Contact info
1111 Brickell Ave 10th Floor, 33131, Miami, United States
- (800) 944-5606
- support@hellogov.com
- hellogov.com
4.7
Excellent
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ease of the whole process was amazing.
The ease of the whole process. I didnt have to do much nor did I have to worry about.
11 April 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad the process was easy and worry-free for you—that’s exactly what we aim for. We truly appreciate your support!
SPUER CHILL BRUH
Honestly, my name is Jorge and bro I could not tell you how much more easier this was.
Everything you need to print out can be done in Walgreens. From your phot to the printing of your documents!!
In just 8 days from going into my walk in appointment to receiving my passport booklet. I did paid 245 not including the 30 follower fee from the ups. I am very happy.
10 April 2026
Reply from HelloGov AI
Thank you, Jorge! We’re so glad to hear how easy and fast the process was for you—and that everything worked out smoothly, even with printing and photos. Getting your passport in just 8 days is fantastic! We truly appreciate your support and are happy we could help.
Definitely recommend
I used this company to renew my passport. They were friendly, stayed on top of documents, even immediately notifying me my picture needed re-done. It took 2 weeks start to finish (my fault for waiting several days to get a new photo) and my passport was delivered to me. The communication on where my passport was in the process was phenomenal! Highly recommend using this company to renew your passport. They took all the stress about it completely off my plate.
11 April 2026
Reply from HelloGov AI
Thank you for your thoughtful review! We’re glad our team could keep everything on track and communicate clearly throughout the process. Happy to hear we helped make it stress-free and that your passport arrived quickly. We truly appreciate your recommendation!
Cindy
Cindy, my agent was amazing. She was on top of her game. She explained everything precisely and clearly very happy with the service.
11 April 2026
Reply from HelloGov AI
Thank you for your kind words! We’re thrilled to hear Cindy provided such clear and attentive support. We’ll be sure to share your feedback with her—she’ll be so happy to hear it. We truly appreciate your support!
Step-by-step instructions for the…
Step-by-step instructions for the renewal application were clear and concise made the whole procedure an easy accomplishment.
11 April 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad the step-by-step instructions were clear and made the process easy to complete. That’s exactly what we aim for—we truly appreciate you sharing your experience!
This is NOT a government site
This is NOT a government site. They charge $250 to shepherd a renewal you can do yourself for free, and more easily. They promise a 48hrs refund available, but they do NOT refund, willingly. They make it very difficult to obtain a refund.
Update: after this review was posted I was contacted by a manager at HelloGov and the refund I was seeking was granted. I still advise one does not need this service and can much more easily and affordably renew a passport online direct with the US Department of State.
9 April 2026
Unprompted review
Reply from HelloGov AI
We’re sorry to hear about your experience and understand your frustration. That’s not the experience we aim to provide. We’re continuously working to improve clarity around our services and policies. Your feedback is important, and we’d appreciate the chance to make things right.Please contact Thomas@hellogov.com or respond to our direct text message so we can connect with you promptly.
They make it easy and pain free for…
They make it easy and pain free for getting your passport
23 March 2026
Reply from HelloGov AI
Thank you! We’re so glad we could make the process easy and pain-free—that’s exactly what we aim for. We truly appreciate your feedback!
Great Experience Highly Recommended
I recently used HelloGov to expedite my passport and couldn’t be happier — from start to finish the process was seamless, fast, and completely stress‑free. Their team guided me through every document detail, kept me updated with clear, timely communication, and delivered my passport well ahead of the promised timeline. The professionalism, responsiveness, and transparent pricing gave me total confidence; I’ll definitely use them again and recommend them to anyone needing urgent travel documents.
10 April 2026
Reply from HelloGov AI
Thank you for the amazing review! We’re thrilled to hear the process was seamless, fast, and stress-free from start to finish. It’s great to know our guidance and communication made a difference. We truly appreciate your recommendation and look forward to helping you again in the future!
It was smoooooth as could be!
9 April 2026
Reply from HelloGov AI
Thank you! We’re so glad everything went smoothly—that’s exactly what we aim for. We appreciate your feedback!
The process was user friendly
The process was user friendly, only feedback is post office information to finalize passports did not reflect am or pm
23 March 2026
Reply from HelloGov AI
Thank you for your feedback! We’re glad you found the process user-friendly. We appreciate the note about post office timing—that’s helpful and something we can improve to avoid confusion. Thanks again for sharing your experience!
Totally seamless from end to end
Totally seamless from end to end. They were extremely responsive and helpful when I had questions. Removed all of the stressful aspects of the application process.
10 April 2026
Reply from HelloGov AI
Thank you for the wonderful feedback! We’re so glad the process felt seamless and that our team could be responsive and helpful when you needed it. Taking the stress out of the experience is exactly what we aim for—we truly appreciate you sharing!
Reply from HelloGov AI
Thank you! We’re glad you had an easy, quick, and professional experience—that’s exactly what we strive for. We truly appreciate your feedback!
Reply from HelloGov AI
Thank you! We’re glad you experienced fast and accurate service—that’s exactly what we aim for. We appreciate your feedback!
Reply from HelloGov AI
Thank you! We’re glad you found it easy to use. We appreciate your feedback!
Reply from HelloGov AI
Thank you for your kind words! We’re glad you found the service prompt and communicative, and that everything arrived in time. We truly appreciate your feedback!
Prompt Professional Service
I am a man of few words. And your services hit the roof,you are among the very best and I am one of your happy customers.
10 April 2026
Reply from HelloGov AI
Thank you so much for your kind words! We truly appreciate your support and are honored to be considered among the best. We’re glad to have you as a happy customer!
Pointless Ripoff
This is not a passport renewal company. They will charge you an extra $200 for a form you could have driven to Staples and gotten. Made it difficult to cancel. Never do business with this scammer.
10 April 2026
Unprompted review
Reply from HelloGov AI
We’re sorry to hear about your experience and understand your frustration. Our service is intended to provide guidance, review, and support throughout the process. Your feedback is important, and we’d appreciate the chance to make things right. Please contact Thomas@hellogov.com or respond to our direct text message so we can connect with you promptly.
Reply from HelloGov AI
Thank you for your feedback! We’re glad we could help expedite the process and provide the support you needed. We truly appreciate you sharing your experience!
Updates Experience
I was kept updated through out the whole process, even informing me that my original birth certificate was not accepted because it did not have the state seal. I was able to quickly rectify that problem and mailed in the required certificate and was informed when the application was finally approved and again when the passport was on its way.
10 April 2026
Reply from HelloGov AI
Thank you for sharing your experience! We’re glad the updates helped you quickly resolve the issue and stay on track throughout the process. Keeping you informed every step of the way is exactly what we aim for—we truly appreciate your feedback!
Excellent Pricey Service
I enjoyed excellent service but I was shocked by the price. I would have liked to know the cost before beginning the process.
1 April 2026
Reply from HelloGov AI
Thank you for your honest feedback! We’re glad you had an excellent experience. We truly appreciate your input and will continue working to improve transparency around costs upfront.
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