Hello Nancy Reviews 1,906

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,780 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their exceptional quality and effectiveness, often describing them as game-changers. Many highlight the positive user experience, noting the ease of use and powerful performance of the items. The delivery service is consistently mentioned as fast and discreet, and the customer service team is widely appreciated for being helpful and responsive. However, some people were dissatisfied with issues related to product delivery, reporting that items were not received or tracking information was inaccurate. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as receiving faulty products or requesting refunds.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products, especially... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products for being powerful,... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the product's ease of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and discreet shipping. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon is absolutely incredible. The O's are out of this world with it. Best purchase ever. My jaw literally dropped and I cried! Didn't know this kind of pleasure could exist. Better later than... See more

Rated 5 out of 5 stars

I have to say it is a game changer in a wonderful way. I honestly was laughing out loud after using the Lem because it was so effective. My only suggestion is to make the "opening" a bit bigger, it ta... See more

Rated 5 out of 5 stars

I bought this for my wife after seeing it pop up several times on my social media feed. The product shipped and arrived rather quickly, packaged nice and discretely. After a few days of having it sit... See more

Rated 5 out of 5 stars

I originally bought The Lem and fell in love! It was everything I hoped for and more. It made me curious about other toys and I got The Pixie, which turned out to be my all-time favorite! I have since... See more


Company details

Written by the company

Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Smaller Clitoris? This is for you.

Fast Shipping! I purchased the Nancy Lemon.
This product has many settings and works. The hole that stimulates the clitoris seems smaller than most products similar to this one. I have numerous clitoral stimulators. My favorite was the Satisfyer Traveler which was discontinued. Since then I’ve purchased many online and in stores. I took a chance with the Nancy Lemon because I did a search on stimulators for small clitoris and this came up. I’m glad I did, this Lemon doesn’t disappoint. Like any toy you have to find your preferred setting. It has a constant unwavering setting ( my favorite) and a variety of other settings. My sensitivity is between 2 levels. The nice thing about the lemon in this case is that you can hold it above the clitoris and barely brush against it. It doesn’t have to be pressed onto you. But you can do that too if you need that force. The lemon shape is easy to hold and I don’t find my hand cramping.
If you are a woman who has had changes and shrinking of your clitoris due to hormonal changes, this product is worth the price. None of my other toys have stimulated me so well. The best way to describe is It left me with post orgasm pleasure shocks through my lower body for several minutes after. I haven’t had that in such a long time. It performs thoroughly. I try to use it daily.
I’d give this 5 . The only reason I gave it 4 is the power , setting button is closer to the tip than I’d like. I wish it was a bit further back. It can be distracting to try and find the button during playtime. It also isn’t whisper quiet.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

💛The reviews don't lie💛

Im very picky about these specific types of toys but this one DELIVERS! i love spemding time with lem💛 it has intensity that makes it one of the best toys on the market, and it works super well for those with bigger clits which i was a little worried about with toys like this. Absolutely worth the money and the packaging is sweet and discrete💛

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Just do it!!!

I was skeptical at first but I went for it and I AM. NOT. DISAPPOINTED. This magnificent little lemon sucked the soul from my body. 10000/10 and I told alllllll of my friends!!!!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Married 20 years

Having been married for 20 years now, our journey with “marital aids” has had its ups and downs. We started with just a plain old stick vibrator. Since then we’ve tried dildos, beads, rings, e-stim, and countless other devices and toys including other clitoral stimulators.

However, after reading the reviews and watching the videos, I thought I would order the Lemon for her.

To say she was extremely happy would be an understatement. It is the only device she uses now. It’s on the charger 24x7.
The others are all now collecting dust.

Thank you for bringing true pleasure to my lovely wife!

11 April 2026
Unprompted review
Rated 4 out of 5 stars

sweet lemon experience

I was pulled in by social media and I'm glad I was! The Nancy lemon is my first adult toy! It has been a great intro. I was telling a friend about how discreet it was. Is it a lemon, is it a fake lemon, is it a toy, is it cake? I messaged the company and they responded prompt. My only pitfall with the lemon is that it doesn't always stay charged long enough for me to get off! That may be a me thing though--- on medications that take time. Its frustrating to get close and have it power down! womp womp., but it doesn't happen all the time only now and then.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I had an issue with a product and they fixed it right away. No hassles back and forth they sprung right into action to make sure that I was a satisfied customer. Kudos to great customer service. They are a company that stands behind their products.

14 April 2026
Unprompted review
Rated 3 out of 5 stars

I contacted Hello Nancy the same day I…

I contacted Hello Nancy the same day I received my item because it was not what I expected. I emailed immediately requesting a return and a full refund, and I already have the unused item ready to ship back.

I initially received a quick and helpful response from Momo, who was great and escalated my case. However, since then I have been waiting over 48 hours with no further updates. It now feels like I’ve been left without communication, and there is no customer service phone number to follow up with directly.

While the first response was prompt, all follow-up emails after that have gone unanswered, which has been frustrating given I am trying to resolve this quickly and properly.

I’m still hoping for a resolution, but better communication and follow-through would really improve the customer experience.

**update, after telling me they could not give me a refund they made an exception. While appreciated the process was frustrating . Also, if they give 100 percent guarantee the first 30 days they should at least let you view the product even if the bag is sealed. You cannot even see the product. That was my recommendation to them

11 April 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Thanks for taking the time to share this — and for your patience while we worked through it.

Just to close the loop here: this has now been resolved.

We do want to be clear that, for hygiene and safety reasons, we’re unable to accept returns of opened items. This is outlined on our website and is a policy we have to apply consistently.

That said, we’ve made an exception in your case and have now resolved this for you. The delay you experienced was because the request needed to be escalated internally before we could proceed, which understandably took longer than our usual response times.

We completely hear your feedback on the communication — that’s on us, and we’re working to tighten this so it doesn’t happen again.

– Team Nancy 💛

Rated 5 out of 5 stars

Excellent Customer Experience

The entire purchasing process was seamless. There was a ton of information provided regarding how to use and care for the product. I honestly just loved everything about my purchase from start to finish and can truly say this was only the first, it won't be my last!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow. I can’t even. This is the BEST experience I’ve had in my 52 years, HIGHLY recommend the Lem!

10 April 2026
Unprompted review
Rated 3 out of 5 stars

Product 5/5 but customer service 0/5

Product 5/5 but customer service 0/5. I have tried to contact them through email, facebook, and instagram to no avail.

3 April 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Hi there,
We saw your application to the ambassador program — and thank you so much for your interest, and for the kind words about the product. That genuinely means a lot to us.
You’re absolutely right to expect a response. We’ve had a very high volume of applications recently, which led to delays across email and social, and we’re tightening this up now.

Our team is reaching out to you right away, and we’ll make sure your application is picked up and prioritised.
Appreciate you flagging this.

– Team Nancy 💛

Rated 1 out of 5 stars

Buyer beware

Dont waste your money with this company if you value customer support and good business practices.

13 April 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Hi Sean,

We're really sorry to hear about your experience — we understand how frustrating this must have been, especially when you tried to cancel so quickly after ordering.

Unfortunately, your order had already entered our fulfilment pipeline by that point, and once that process kicks in it's automated and can't be reversed. We know that's not what you wanted to hear, and we completely understand the frustration.

What we can take responsibility for is the delays in our responses — that wasn't good enough, and it's not the level of care we want to give our customers. You deserved quicker, clearer communication, and we're genuinely sorry we fell short there.

We'd love the chance to make this right. We're happy to offer a full refund once the item is sent back to us — just drop us an email at care+experience@hellonancy.com and we'll take care of everything from there. No runaround, we promise.

- Team Nancy

Rated 5 out of 5 stars

My experience with the Lemon has been…Amazing

My experience with the Lemon has been out of this world. I am 51 and perimenopausal. It is difficult for me to achieve an orgasm, but with the Lemon that took absolutely no time at all. I’ve already told my friends about it. I highly recommend this product to anyone and everyone looking for the best of the best.

11 April 2026
Unprompted review
Rated 4 out of 5 stars

Little lemOon

Ordering was easy and shipping was fast. I was hesitant about spending that much on just a toy (habitual cheap vibe purchaser here) and figured it was just going to be a waste of money. I am pleased to say its definitely a toy I've reached for multiple times. There wasn't much of a learning curve and after soaking a towel on the third round I was quite impressed. I wish there was an up and down button to set the intensity because I still want to feel it even after that moment but not at the higher strength. Overall I recommend and would even tell my friends

2 April 2026
Unprompted review

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