Hello Nancy Reviews 1,906

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,780 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their exceptional quality and effectiveness, often describing them as game-changers. Many highlight the positive user experience, noting the ease of use and powerful performance of the items. The delivery service is consistently mentioned as fast and discreet, and the customer service team is widely appreciated for being helpful and responsive. However, some people were dissatisfied with issues related to product delivery, reporting that items were not received or tracking information was inaccurate. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as receiving faulty products or requesting refunds.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products, especially... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products for being powerful,... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the product's ease of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and discreet shipping. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon is absolutely incredible. The O's are out of this world with it. Best purchase ever. My jaw literally dropped and I cried! Didn't know this kind of pleasure could exist. Better later than... See more

Rated 5 out of 5 stars

I have to say it is a game changer in a wonderful way. I honestly was laughing out loud after using the Lem because it was so effective. My only suggestion is to make the "opening" a bit bigger, it ta... See more

Rated 5 out of 5 stars

I bought this for my wife after seeing it pop up several times on my social media feed. The product shipped and arrived rather quickly, packaged nice and discretely. After a few days of having it sit... See more

Rated 5 out of 5 stars

I originally bought The Lem and fell in love! It was everything I hoped for and more. It made me curious about other toys and I got The Pixie, which turned out to be my all-time favorite! I have since... See more


Company details

Written by the company

Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

All around great!

Easy ordering, fast shipping, product exceeds expectations and my partner is enjoying the Lem experience.

18 April 2026
Unprompted review
Rated 4 out of 5 stars

I purchased a lemon

I purchased a lemon, I did not feel it gave me the experience that was described and it was not a personal good fit. I requested a return with in the 30 days. The company offered a credit of 110% towards a new product. I wanted the refund. So after a few days of thier deliberation they offered a 50% refund. I am giving 4 starts because the response was good, but the policy of 30 days was not fully adhered to.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Such a Lovely Lemon

I just opened my box from Nancy and checked out this adorable lemon. I am truly pleased with the shape and
vibrations. I have been taking care of myself since my last husband died, and sometimes the toys don't do the trick. This lovely lemon does, and I am eternally grateful

17 April 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Each product had a detailed description which was extremely helpful in making my final purchase. Cost was reasonable and shipping was fast.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

This was a first for me

This was a first for me. I'd never tried sex toys before and I was pleasantly surprised. I purchased the lem and it was a great choice. I had a wonderful experience and I look forward to many more!
PS Your ads are great.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Lem massager is amazing!

Lem massager is amazing!! The video guide that comes along with it make using it so easy and ENJOYABLE!!
It’s nice to have so many options with speed and vibration, can get there quickly or take my time!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Silence is golden 😜 100% worth it.

Damn worth the money! I got it based on reviews and my little lemon has exceeded expectations.. even my boyfriend is jealous. I share a room with with a roommate who can be a stickler for these 'taboo' things, so the silent buzzing is a dream come true. Love it!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

WOW!

WOW! This product is the real deal!
Even on the first setting, it can get there. It is the best product I've used in 15 years.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Little lemon with a big punch

What gets you off without letting you down? HELLO Nancy's little lemon of pleasure. The multiple speeds and rhythms sent my body into outer space, then body slammed me back into reality in under a minute. I'm pretty I forgot my own name. Best toy out there, hands down. When life gives you lemons, you make orgasms.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Recommend purchase

Easy purchase, quick arrival, super cute packaging.
Solid performance, ergonomic product, excellent results.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the lemon and absolutely…

I ordered the lemon and absolutely loved it! Unfortunately, after a few months it stopped working ( probably from over use 🤣). I contacted customer service and they made it so easy to get a replacement because it was still under warranty. I even asked if I could switch to the avacado because I heard it had a stronger suction. They made the transaction so easy and followed up on the process every step of the way. Oh boy the 🥑 was absolutely amazing! The amount of pleasure yo will feel is incredible. I may need to stock up and try them all!! You won’t regret the purchase! I’m a forever customer.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

I’m extremely disappointed with my experience. I attempted to request a refund within one hour of delivery—before even using the product—and have received no response despite multiple attempts to reach customer service. Being completely ignored after such a prompt and reasonable request is frustrating and unacceptable.

Clear communication and basic customer support should be expected, especially when a customer acts quickly. At this point, the lack of response feels like being ghosted. I would not recommend purchasing from this company unless they significantly improve their responsiveness and return handling.

12 April 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Thanks Christine. This has now been resolved via email, and we've responded to your previous review as well.

"Thanks for taking the time to share this — and for your patience while we worked through it.

Just to close the loop here: this has now been resolved.

We do want to be clear that, for hygiene and safety reasons, we’re unable to accept returns of opened items. This is outlined on our website and is a policy we have to apply consistently.

That said, we’ve made an exception in your case and have now resolved this for you. The delay you experienced was because the request needed to be escalated internally before we could proceed, which understandably took longer than our usual response times.

We completely hear your feedback on the communication — that’s on us, and we’re working to tighten this so it doesn’t happen again.

– Team Nancy 💛"

Rated 5 out of 5 stars

You need to buy it!

I wasn’t sure what to expect at first (this is my first toy)but wow… this little lemon definitely surprised me 🍋😂 It’s super easy to use, discreet, and honestly way more powerful than it looks. One of my favorite things is that it’s not loud at all, which was really important for me. It’s also super easy to clean, which makes it even more convenient. The design is cute but don’t let that fool you! it gets the job done. Great for beginners or anyone looking for something simple but effective. 10/10 would recommend.

16 April 2026
Unprompted review

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