I bought different skin care for £108 , delivery took 30 days . All ordered items are absolutely not suitable for my skin. Most annoying, all their skin care looks and feels snail track -horrible. N... See more
Company replied
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See what reviewers are saying
I've ordered a couple of times now from Hello Seoul. Im absolutely delighted with their service and products. There was some lovely little freebies too, which was a nice surprise. Please note, the p... See more
Company replied
Great service and range of products. I ordered an SPF that I’ve not been able to find elsewhere & a couple of lips products. Despite being sent from Korea, it arrived quite quickly, well packaged and... See more
Company replied
I've ordered from Hello Seoul a few times now and they are excellent. The products are a good price - cheaper than some other K-Beauty UK sellers - and they often run sales and offers which make their... See more
Company replied
Company details
Written by the company
Your one stop K-Beauty Shop
Contact info
South Korea
- info@helloseoul.co.uk
- helloseoul.co.uk
4.0
Great
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order not receive!!!
I made an order last January 5, 2024 but have not receive it until now.
I contacted the courier but they could not find my parcel. I was advised to contact the sender.
I sent a complaint in the email provided from the site but I did not receive any response!
5 February 2024
Unprompted review
Reply from Hello Seoul
Hello there, We have emailed you the update on your order. The Royal Mail said the parcel was refused by the receiver/ Missing parcel. Kind regards, Hello Seoul Team
Great service
Great service, ordered from them twice. Speedy shipping, well packaged. Thank you :)
11 January 2024
Reply from Hello Seoul
Hello! Thank you so much for your 5-star review. We appreciate it a lot! Thank you for supporting us. Love from Hello Seoul Team ♥
Delivery came super quick
Delivery came super quick! When I placed my order it said it would take 2/3 week to come to the UK but it only took 5 days! No damage to products and there brill! Would recommend ordering from here
24 January 2024
Unprompted review
Reply from Hello Seoul
Hello! Your review made our day! Thank you for the 5-star! Thank you so much for your 5-star review. We appreciate it a lot! Thank you for supporting us. Love from Hello Seoul Team ♥
Very good and prompt service
Has very good and prompt service. Package got lost but seller was kind enough to offer a small % for repeat purchase and expedite the delivery. They were gifts so glad it made it the second time.
12 December 2023
Reply from Hello Seoul
Hello! Thank you for the 5-star review. Your support means a lot to us. Love from Hello Seoul Team ♥
Brilliant …
I’m really amazed at the great service they provide. I ordered thinking I will not have it for Christmas but it arrived before! Also, thank you for the freebies! I will order from you again!
13 December 2023
Reply from Hello Seoul
Hello! Your review made our day! Thank you for the 5-star! Thank you so much for your 5-star review. We appreciate it a lot! Thank you for supporting us. Love from Hello Seoul Team ♥
Yes, I will be ordering again
Amazing deals and the products came securely wrapped. I recieved a lot sooner than I was expecting! So happy!
3 January 2024
Unprompted review
Reply from Hello Seoul
Hello! Thank you for the 5-star review. Your support means a lot to us. Love from Hello Seoul Team ♥
HelloSeoul - PERFECT
I received my items extremely fast, considering it came from South Korea and I even got 2 free face masks with it which I am excited to try , I will be giving one to my sister to try, but love the products, Thankyou so much for fast delivery and the extra goodies
25 December 2023
Unprompted review
Reply from Hello Seoul
Hello there! Thank you so much for your 5-star review. We appreciate it a lot! We hope your sister loves it. Thank you for supporting us. Love from Hello Seoul Team ♥
I ordered my item on 26/11/23 & I am…
I ordered my item on 26/11/23 & I am still awaiting delivery
28 November 2023
Reply from Hello Seoul
Hello there, Your order is still in transit. Our Standard Delivery takes 2-3 weeks Business Days. We appreciate your feedback. Thank you for being so understanding. We emailed you the tracking details. From, Hello Seoul Team ♥
Shipping was well tracked and all my…
Shipping was well tracked and all my products arrived packaged so nicely and even got some free samples which was a lovely added touch!
24 November 2023
Reply from Hello Seoul
Thank you so much for the 5-star review, we appreciate it! Love from Hello Seoul Team ♥
Very reasonable prices
Very reasonable prices. Also great with communication and quick to respond to my queries. Delivery takes a little longer but coming from South Korea so no wonder. They also threw in a couple of face masks which were much appreciated. Thank you!
23 November 2023
Reply from Hello Seoul
Hello there, Thank you for the 5-star review! We appreciate your feedback. We will do our best to deliver affordable prices very soon. All the best, Hello Seoul Team ♥
Amazing products
Fast delivery and amazing products I’m very happy. 100% I’m gonna order soon
9 November 2023
Reply from Hello Seoul
Hello there, Thank you so much for the 5-star review, we appreciate it! Love from Hello Seoul Team ♥
Great products, perfect customer service
Great products, arrived quickly and well packaged and excellent customer service.
11 October 2023
Reply from Hello Seoul
Thank you so much for the 5-star review, we appreciate it! Love from Hello Seoul Team ♥
Reply from Hello Seoul
Thank you so much for the 4-star review, we appreciate your feedback! Love from Hello Seoul Team ♥
Couldn’t have had a better experience
Considering how far my package was coming from, delivery was super fast. Items are perfect and thank you for the surprise samples. Can’t wait to shop again!
10 October 2023
Reply from Hello Seoul
Hello there, Thank you for the 5-star review!! We appreciate it! Love from Hello Seoul Team ♥
Reliable
Ordered for the first time from here, product arrived within two weeks as it’s shipped from Korea and they threw in some free samples. Highly recommend.
4 October 2023
Reply from Hello Seoul
Hi Love! Your review made our day! Thank you for the 5-star! All the best, Hello Seoul Team ♥
The service is really good
The service is really good; items delivered fast and secured.
1 September 2023
Reply from Hello Seoul
Hello there, Thank you for the 5-star review! Love, Hello Seoul Team ♥
I will use Hello Seoul again.
I ordered 2 items, one was out of stock and the money was returned immediately. I didn't realise the goods were coming from Korea, but the company kept me updated and responded to my email quickly. I will order from the again.
6 September 2023
Reply from Hello Seoul
Hello there, Thank you for the 5-star review! We appreciate your feedback. All the best, Hello Seoul Team ♥
Best Korean BBQ ever
The food was amazing. Service was 5 stars she gave us free steamed egg fried chicken and tofu soup. 😋
13 September 2023
Unprompted review
Worth and lovable …
I’ve been trying to find Korean products and I’ve gone to lots of websites. I’ve been to other famous websites but I felt like to choose u in an instant and I trusted ur website to be honest. Well, I received my products and lots of freebies which I love them 😍. Well, I felt like way of packaging should be improved like in a box packaging so that we customers amuse that way. As a customer I expect it to be in a nice box with decor packaging. Hope u understand. But I love it and continue my shopping from u ❤️❤️❤️
15 August 2023
Reply from Hello Seoul
Hello there, Thank you for the 5-star review!! We appreciate your feedback! Love from Hello Seoul Team ♥
Fast shipping & perfect condition
My order only took 10 days to come from Korea to England, I was able to track it using the ‘shop’ app. All products were wrapped in bubble wrap and in perfect condition, along with loads of free samples & a free sheet mask
30 July 2023
Reply from Hello Seoul
Thank you so much for 5-star review! Love, Hello Seoul Team♥
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