Hello Seoul Reviews 

193
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I bought different skin care for £108 , delivery took 30 days . All ordered items are absolutely not suitable for my skin. Most annoying, all their skin care looks and feels snail track -horrible. N... See more

Company replied

Rated 5 out of 5 stars

I've ordered a couple of times now from Hello Seoul. Im absolutely delighted with their service and products. There was some lovely little freebies too, which was a nice surprise. Please note, the p... See more

Company replied

Rated 5 out of 5 stars

Great service and range of products. I ordered an SPF that I’ve not been able to find elsewhere & a couple of lips products. Despite being sent from Korea, it arrived quite quickly, well packaged and... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Hello Seoul a few times now and they are excellent. The products are a good price - cheaper than some other K-Beauty UK sellers - and they often run sales and offers which make their... See more

Company replied

Company details

  1. Beauty supply store

Written by the company

Your one stop K-Beauty Shop


Contact info

4.0

Great

TrustScore 4 out of 5

193 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(193)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Products arrived very fast

Products arrived very fast. Even had a hand written thank you. Well packaged. Cant waot to try these products. Would recommend 😍

18 May 2022
Hello Seoul logo

Reply from Hello Seoul

Hi Kristy! Thank you so much for the feedback, we appreciate it! Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

so amazing

Helloseoul is amazing! My package arrived so fast and I was really impressed by how much care and effort they put into them. They even gave me free masks! Definitely will be sticking with helloseoul for my skincare!

17 May 2022
Hello Seoul logo

Reply from Hello Seoul

Hi Aj, Thank you for this amazing feedback, Stay safe! From Hello Seoul Team ♥

Rated 5 out of 5 stars

My go-to

I order time and time again from Hello Seoul and every time the items have arrived very quickly (usually 2 days) and everything is always packed safely with thoughtful extras included. I've been shopping with the site for over a year and I'm always looking forward to making a new purchase. Thank you!

5 May 2022
Hello Seoul logo

Reply from Hello Seoul

Hi Olivia, Thank you for this amazing feedback, Stay safe! Love from, Hello Seoul Team ♥

Rated 5 out of 5 stars

Reliable and fast

Came quick and in good condition. Would use again.

3 May 2022
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Reply from Hello Seoul

Hi lovely, Thank you for your feedback and for your time writing this 5-star review. All the best, Hello Seoul Team ♥

Rated 5 out of 5 stars

Great!

I’m really pleased with their customer service and lovely little touches they’ve added to make the experience better.
I love beauty products and especially the bits I’ve got!

27 April 2022
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Reply from Hello Seoul

Hi Mimi, Thank you for the 5-star review! All the best, Hello Seoul Team ♥

Rated 5 out of 5 stars

handwritten note with order and free…

handwritten note with order and free face mask highly recommend supporting this small business very kind will be buying again : )

24 April 2022
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Reply from Hello Seoul

Hi Lovely! Thank you for this amazing feedback, our team is pleased to know this. Stay safe! Love from, Hello Seoul Team ♥

Rated 3 out of 5 stars

Disappointing

Signed up to the newsletter and was sent a discount code for first order. This didn't work, I contacted customer services and got no response.
Not a great start

23 April 2022
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hi, Thank you for leaving your review.
We didn't receive any email regarding this. Please email us at info@helloseoul.co.uk so we can assist you further.
From Hello Seoul Team

Rated 5 out of 5 stars

Great selection of skin care and…

Great selection of skin care and cosmetics. Fast delivery and everything really well packaged. Excellent

16 April 2022
Hello Seoul logo

Reply from Hello Seoul

Hi Lovely! Your review made our day! Thank you for the 5-star! All the best, Hello Seoul Team ♥

Rated 5 out of 5 stars

Quick delivery

Quick delivery, cute hand written notes and a free face mask when spending over £30. Great quality products and is my 3rd time ordering from Hello Seoul. Easy to contact and great customer service!

9 April 2022
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Reply from Hello Seoul

Hi lovely! , Thank you for the 5-star review! All the best, Hello Seoul Team ♥

Rated 1 out of 5 stars

Too rich for my blood

Let me just say that if i wasn't a naive and dumb consumer, and had realized from the start that the prices are pre-tax ( and the worst thing is, i had to pay a fee to the local courier for handling the tax fee... ), i never would have ordered from this website.
Over 50 € for the 9 gr Kahi balm? Never again...

7 April 2022
Hello Seoul logo

Reply from Hello Seoul

Oh no, We're sorry to hear about your experience at our online shop. We take all customer reviews seriously and strive to provide excellent customer service. We are a UK based company that offers worldwide shipping. Unfortunately because of Brexit, taxes and customs have changed. Thank you for this feedback. We will sort this out with our team. Again, Sorry about this.

All the best,
Hello Seoul Team

Rated 5 out of 5 stars

I love Korean products, great website

I love Korean products, it was hard finding the right legit website, I came across this website and was amazed by so many products, and the best thing was it was based in Leeds, I have purchased twice from this website the products are awesome made my skin feel so much better and nicer, will defo recommend to everyone and defo will buy again from here,

6 April 2022
Unprompted review
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Reply from Hello Seoul

Hi Asseya! Your review made our day. Thank you so much for your kind words. We are pleased to know you liked the products! All the best, Hello Seoul Team ♥

Rated 5 out of 5 stars

I love the experience of purchasing…

I love the experience of purchasing products from this shop. Authentic Korean products!

20 March 2022
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Reply from Hello Seoul

Hi Lovely! Your review made our day! Thank you for the 5-star! All the best, Hello Seoul Team ♥

Rated 5 out of 5 stars

Great customer service!

Great customer service! Prompt delivery a lovely note, plus some samples in my package. Love my products, will be buying again soon :)

9 March 2022
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Reply from Hello Seoul

Hi Lovely! Thank you for this amazing feedback, our team is pleased to know this. Stay safe! Love from, Hello Seoul Team ♥

Rated 5 out of 5 stars

Fantastic company

I order from this local company regularly now for the last few months. I started with skincare and then moved onto makeup. They are a really friendly company and send products quickly. The products always come nicely wrapped.

27 February 2022
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Reply from Hello Seoul

Hi Debbie! Thank you for always choosing Hello Seoul! We appreciate your time writing this review. We always aim to please our customers, thanks for your lovely feedback! Love from, Hello Seoul Team ♥

Rated 5 out of 5 stars

Excellent shipping time and packaging

Excellent shipping time and packaging. Really nice products. I will recommend.

26 February 2022
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Reply from Hello Seoul

Hi Lovely! We're glad you enjoyed our service. Thanks for your time writing this review. Love from, Hello Seoul Team ♥

Rated 5 out of 5 stars

Efficient deliveries for K-beauty products

Speedy delivery, nicely packaged. Really happy to receive the Kahi Multi balm, wear this over makeup. Keeps my skin dewy. Nice little extras with samples and face masks. Good to know I can order lots of K-beauty products without having to wait weeks for delivery. Thank you Hello Seoul

5 February 2022
Hello Seoul logo

Reply from Hello Seoul

Hi Lovely! Thank you for the 5-star review. Your feedback means a lot to our team! Thank you for supporting our small business. Love from, Hello Seoul Team ♥

Rated 5 out of 5 stars

Really good service

Really good service, everything arrived really quickly and the packaging was lovely. Thank you so much.

3 February 2022
Hello Seoul logo

Reply from Hello Seoul

Hi lovely! We appreciate your time writing this review.Thank you for your feedback! Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

One of my favourite website to get…

One of my favourite website to get Korean goodies..
I highly reccommend it.
Fast delivery

30 January 2022
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hi lovely! That's very nice of you to say. Thank you for the 5-star review!
Love from Hello Seoul Team ♥

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