Super Reviews 

668
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional technicians for arriving promptly on schedule and handling appliance repairs with great care. Many people state that staff members are extremely knowledgeable, polite, and thorough when explaining complex mechanical issues. Consumers love how friendly the team is, noting that service visits are smooth and leave home appliances working perfectly. However, some people mentioned that office communication and general customer support can be frustrating and slow. Reviewers noted ongoing difficulties reaching live support agents and experiencing unexpected delays with scheduling or getting critical follow-up appointments.

What people talk about most

Service

Users describe positive interactions with service, highlighting that technicians are prompt, professional,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the... See more

Product

Reviewers mention ambiguous feedback about product performance, as some consumers celebrated appliances... See more

Price

People report ambiguous experiences with price, as some consumers faced high service fees and unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Usman was amazing patient and very professional. He came to my home 2 visits 1st time I didn’t have enough funds to cover charge I texted him 3 days later to have him come back and he came ahead of sc... See more

Rated 5 out of 5 stars

Organized neat clean professional. Took apart washer then extra time to look up reset codes. Washer is high end Samsung. Same issue as with my refrigerator and microwave. Touch panels, which must... See more

Rated 5 out of 5 stars

They were fast to reply and send a tech out to me….Technician was prompt, polite and professional. Explained everything, found the cause of the problem, and had the new parts in his car. Waited patien... See more

Rated 5 out of 5 stars

Professional, punctual, and great communication from Ryan and Puls from the moment I made my same day appointment. The time slots were extremely accommodating especially for people who work. I only g... See more


Company details

  1. Insurance company

Written by the company

Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

668 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(668)

285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honest, punctual, polite service technician

Previous technician told us something was broken in our refrigerator filter assembly and would need replacement the next time we needed to change the filter.

Appreciated the honesty of this technician who explained replacement of filter assembly was not necessary and nothing was broken. Also made sure we knew how to correctly install the (somewhat tricky) replacement filter.
He was also punctual and polite.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

THE WORST EVER!

If I could rate them lower I would. We had our ice-maker stop working August 26, 2025. It was finally replaced and working on November 14, 2025. It was nothing but a headache. It stopped working in March 2026, the same parts they replaced are bad again. THEY WILL NOT RE-ORDER THE PARTS THAT ARE COVERED BY WARRANTY. The company that supplied they parts will only work with the warranty company. Understand we are not asking them to provide service, simply to get the parts replaced that would cost them no money! And to add to frustartion I am unable to talk to anyone other than a customer service rep. Apparently they have no managers or supervisors working. Well, at least that is what I have been told. STAY AWAY!!!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Emin was timely and professional. Found the issue with my washer almost instantly and was able to talk me through my options and got the washer working again. He’s very kind and professional and takes pride in his work. Very appreciative of his service today!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Once again

Once again, Puls has provided me with a great technician in Roy, who arrived on time and did a fantastic job.
I highly recommend this company for servicing your appliances!

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Professional, punctual, and great communication from Ryan and Puls from the moment I made my same day appointment. The time slots were extremely accommodating especially for people who work. I only got a quote but may use them to fix my freezer also.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Super HelloSuper is very professional…

Super HelloSuper is very professional in helping with my service for my garage door. They hired an excellent professional company, Advanced Garage Doors. They did a great job, showed me how to spray to maintain the springs. They were very clean, no mess, I can't say enough about both compies. Yes, I renew my policies for next year, that's how happy I am with HelloSuper company. Always taking care of there cumtomers.

3 March 2026
Unprompted review

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