Super Reviews 

668
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional technicians for arriving promptly on schedule and handling appliance repairs with great care. Many people state that staff members are extremely knowledgeable, polite, and thorough when explaining complex mechanical issues. Consumers love how friendly the team is, noting that service visits are smooth and leave home appliances working perfectly. However, some people mentioned that office communication and general customer support can be frustrating and slow. Reviewers noted ongoing difficulties reaching live support agents and experiencing unexpected delays with scheduling or getting critical follow-up appointments.

What people talk about most

Service

Users describe positive interactions with service, highlighting that technicians are prompt, professional,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the... See more

Product

Reviewers mention ambiguous feedback about product performance, as some consumers celebrated appliances... See more

Price

People report ambiguous experiences with price, as some consumers faced high service fees and unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Usman was amazing patient and very professional. He came to my home 2 visits 1st time I didn’t have enough funds to cover charge I texted him 3 days later to have him come back and he came ahead of sc... See more

Rated 5 out of 5 stars

Organized neat clean professional. Took apart washer then extra time to look up reset codes. Washer is high end Samsung. Same issue as with my refrigerator and microwave. Touch panels, which must... See more

Rated 5 out of 5 stars

They were fast to reply and send a tech out to me….Technician was prompt, polite and professional. Explained everything, found the cause of the problem, and had the new parts in his car. Waited patien... See more

Rated 5 out of 5 stars

Professional, punctual, and great communication from Ryan and Puls from the moment I made my same day appointment. The time slots were extremely accommodating especially for people who work. I only g... See more


Company details

  1. Insurance company

Written by the company

Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

668 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(668)

285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The technician with his honest opinion…

The technician with his honest opinion made this a "good" experience. However, after using this home warranty three times (washer, dryer and fridge), I have found it in my better interest to cancel the warranty. The limited scope of repair is that driving force. I have ultimately had to change each of the three of the appliances I mentioned. So it makes no sense to have a tech come out for $125 to tell what the warranty company won't fix or replace. I have found it cheaper to DIY or just replace it.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

They spend more time finding reasons not to cover you than to repair

I have had this service for 1 year, costing about $1,000.00. I have called them out several times for pool pump, dishwasher, stove and refrigerator. Each time they find some reason not to cover my issue. Most recently they said my freezer problem was due to rodents. I called Sub Zero for their tech who said that was not true, it was a plumbing issue. This Super Home Warranty is a terrible service, I have canceled my subscription and would never user them again. Even ChatGPT tells me they get mixed reviews but mostly neutral to negative. The Sub Zero tech said never to use them for higher end appliances as they send inexperienced techs out.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommend!

Same day service was very unexpected joy. The rates were competitive. Best of all, Safi the technician was great. He diagnosed the problem quickly, provided the estimate, and was ready to roll. He was very personable. He did not seem to mind me looking over his shoulder and explained everything as he went along. All in all he is a great asset and representative for you.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Completed and pleased

I was pleased with my experience. Set up service was easy and fast and Max Appliance was great they got my dishwasher fixed and was on time, no complaints here.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great attitude and Nice

Was on time and went to work checking out what the washer problem was. Found the problem and will return tomorrow with parts and fix it.

26 March 2026
Unprompted review

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