Wisp Reviews 11,027

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,910 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its ease of use and efficiency, highlighting how simple it is to obtain prescriptions and access care without the usual hassle of traditional doctor visits. Many appreciate the quick turnaround times for prescriptions and the convenience of resolving issues promptly, even on weekends. People often describe the process as seamless and respectful, making it an excellent option for those with busy schedules or specific healthcare needs. However, some people were dissatisfied with certain aspects, particularly regarding response times, with a few experiencing long waits for replies or prescription approvals. There were also instances where customers felt the product information was unclear or that there were discrepancies with the products received. Additionally, some reviewers expressed concerns about pricing and felt that the cost of services or products was not always transparent or consistent.

What people talk about most

Service

Consumers find service to be positive, often highlighting excellent communication and fast responses, with... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the platform's ease of use,... See more

Product

Users describe ambiguous interactions with product. Many customers appreciate the ease of access to... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the fast service, with some... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process was super easy and convenient, especially since I travel and it’s not always easy for me to get in to see a doctor. I also liked how quickly I was able to get a prescription. That sai... See more

Rated 5 out of 5 stars

I love using wisp. It’s quick and easy to use and great for busy people with busy schedules. I hate going to the doctor and sitting in the waiting room when I know what’s wrong and know what treatment... See more

Rated 5 out of 5 stars

This was hands-down one of the easiest and most efficient healthcare experiences I’ve had. I knew exactly what I needed for my infection, and the process to get antibiotics was quick, straightforw... See more

Rated 5 out of 5 stars

I had been with Twentyeight Health for a few years and to my disappointment found out that they were charging me a premium rate which I had never signed up for so I cancelled my membership with them a... See more


Company details

  1. Online Prescription Medication Vendor
  2. STD testing service

About Wisp

Written by the company

HiSmile

Treatment on your terms. Pick up your meds same-day at any local pharmacy, or choose free discreet delivery.

Take Symptoms Quiz

Shop Birth Control

Shop BV

Shop Yeast Infection

Shop UTI

Shop Cold Sores

Shop Genital Herpes

Online STI Consultation

The waiting room can wait

Written by the company

Sexual + reproductive care online
Get prescription treatment and holistic prevention for your most sensitive needs. That means affordable, accessible care for vaginal infections, herpes outbreaks, and STDs, plus pregnancy prevention and sexual wellness. Connect with a doctor and choose between same-day prescription pickup at your local pharmacy, or FREE delivery straight to your door. No appointments, no waiting rooms. Be heard, get care, feel better.

Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

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Rated 3 out of 5 stars

Fast

I like that I ca get treatment online but i don’t like that the health department is taking me I need double the medication that I was given and that hello wisp goes by current cdc recommendations because the cdc is under a dictatorship that doesn’t care about humanity currently

15 April 2026
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used Wisps “delay my period” option to get me through a planned vacation without the inconvenience of my period. As soon as I realized the unfortunate line up of my vacation and period I went to Wisp right away. Their service is so quick and convenient and I had my prescription in less than 24 hours from when I completed the forms. Pretty price effective also! I would highly recommend!

16 April 2026
Unprompted review
Rated 3 out of 5 stars

The ease of use was great

The ease of use was great! Super easy to get what I needed. However, the instructions sent to the pharmacy were a bit detailed. The lady at the check out gave me a fairly judgy look and I thought it was just me being self conscious. It wasn’t until I opened the bag up and saw the detailed directions and knew why. Please put “as needed” or some derivative moving forward.

14 April 2026
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 1 out of 5 stars

Cancellation policy is crazy

I tried to cancel less than five minutes after I ordered so that I could buy a different kit. Absolutely no cancellations accepted, no exceptions, poor customer service.

16 April 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! We appreciate feedback and are committed to transparent billing. Refunds are processed accurately and in a timely manner when applicable. For more information about refund policies and processes, please check out our Help Center by searching “What is your refund or return policy?”, or reach out to our support team at support@hellowisp.com.

Rated 1 out of 5 stars

I should be able to get a refund for…

I should be able to get a refund for something I DIDNT get a notice WITH BEFORE my CARD WAS CHARGED. It hasn’t even been shipped yet!!! Will not recommend or order from here ever again. Change your policy because if the order hasn’t been shipped yet there is NO REASON to NOT ALLOW A REFUND.

17 April 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! We appreciate feedback and are committed to transparent billing. Refunds are processed accurately and in a timely manner when applicable. For more information about refund policies and processes, please check out our Help Center by searching “What is your refund or return policy?”, or reach out to our support team at support@hellowisp.com.

Rated 1 out of 5 stars

Be sure to read all of the fine print

Be sure to read all of the fine print. They advertise thar you can get a 3 month supply of birth control for $30. They go through multiple steps with that being what you agree to..... that ONLY covers them writing you the prescription.

14 April 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there. Additional fees, such as medication-related costs, apply for local pharmacy pick-up and are clearly noted during checkout. Consultation fees cover a clinical review by a licensed provider and, when appropriate, the issuance of a prescription. For more information, please check out our Help Center by searching “Is there an extra charge at my pharmacy?”, or reach out to our support team at support@hellowisp.com.

Rated 5 out of 5 stars

Fast

Fast, convenient and gave me such good peace of mind!

11 April 2026
Rated 5 out of 5 stars

Period delay

I wasn’t sure if this would actually work especially because my period last so long and is usually pretty heavy. I’m a week in and no period, breakthrough bleeding nothing. I’m definitely bloated but otherwise I haven’t had any other side effects.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

The pharmacy never received the…

The pharmacy never received the prescription that I actually paid for and confirmed

8 April 2026
Wisp logo

Reply from Wisp

Hi there! We appreciate your feedback. For general information, prescription processing and pickup timing at local pharmacies can vary based on factors such as pharmacy workflow, inventory, and staffing. Those seeking additional general information about pharmacy processing times can visit the Help Center and search for “When will my medication be ready?” or contact the support team at support@hellowisp.com

Rated 1 out of 5 stars

Don't trust they have your best interests at heart

I've been getting birth control through them for years because I can't always get an appointment with my OBGYN everytime I need a new prescription, she won't write me more than 6 months worth at a time even if I've been using it for years. They suddenly wanted to change me to a birth control that I've had issues with in the past. When I pushed back, they suddenly cancelled, now I'm scrambling to get what I need in before my old prescription runs out. This is frustrating.

14 April 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

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