House of Fraser Reviews 

My wife ordered a birthday present Lacoste polo shirt the other day it arrived today.
Well we opened it and straight away could see it was fake now for £69 plus £5.00 for delivery.
We have checked it all over in fact she brought me a t shirt from another company also as they didn’t have the colour she wanted.
That T-shirt was perfect nothing like what house of Fraser sent out plus we asked for a pink it was salmon, trying to get hold of them also is a right royal pain in the butt.
I really thought this was a decent company having worked in their stores too but no allowing third parties to send out fake products is not on!!!
We have reported them to trading standards.
Stay away from them is all I will add!!!

very poor customer service, they did not dispatch item and did not inform me even, rather I had to chase it repeatedly and they refund my amount after 6 weeks of chasing. they won't let you know if item is out of stock rather they will deduct amount for the same item and keep it with them.

Another unhappy customer!Despite sending photographic proof of my order ,2 wrong sizes were sent & now,like others they expect me to pay the return before reorder & another £4.95
Their prices are keen but their customer service is abysmal.Multiple phots & emails from several agents have gone back & forth without a happy ending.I have been a longstanding customer of the former H OF & so disappointing to see their service drop & to see so many poor reviews.
They should sit up & listen to their customers & strive to come to a mutual satisfaction.I wish to order more garments but quite frankly I am scared the same will happen again.
Instead of sending mutiple emails everyday from the various partners urging sales & perhaps focus on making your customers happy!!

Don't ever order anything from this store - unless you are absolutely sure you'll never have to return it or deal with customer 'service' - which is basically non-existent! They clearly are not even remotely interested in their customers or repeat business. I will never shop there again - (if they are not in receivership already, they are heading there at breakneck speed!)

CUSTOMER SERVICE EXTENDED MY EXPIRED CREDIT NOTE. WHEN IT CAME TO USING IT SHOWS ACTIVE ON THE TILL HOWEVER NOT REEDEMABLE. CUSTOMER SERVICE VIA EMAIL NO HELP AT ALL. STORE MANAGERS AT HOF UNABLE TO FIX MY ISSUE DUE TO IT BEING A MATTER ONLY CUSTOMER SERVICE CAN FIX. ARE THE STORE MANAGERS LYING THEN WHENEVER THEY CONTACT CUSTOMER SERVICE THAT CREDIT NOTE IS NOT WORKING.

I wouldn’t even give the service received a star at all but guess you have to, to leave a review. Terrible service… after getting over the fact I had to pay £50 for delivery and then waiting over a month for delivery to then be advised the item has been lost made contact with HOF via chat as you can’t talk to someone the rearranged for a replacement to be delivered. Still waiting for this but won’t hold my breath as it been another week since. I’m currently filing the refund procedure with my credit card company as getting no where with Frasers. Will never order nor shop with them again terrible service

I ordered a pair of designer sunglasses and a pair of designer sandals but when the parcel was delivered only the sandals were inside. The parcel had been tampered with and had sellotape at the back. The back of the parcel was not shown in the photo Evri took. When I queried about my missing item, House of Fraser refused to accept responsibility and also claimed that they and Evri delivered the item to me. Customer service are so narrow minded and refused to give me the benefit of the doubt. I have been a long time customer but have been treated appallingly. They are charging me for something that I clearly did not receive. I am disgusted with House of Fraser and would not trust them anymore and advise other’s to always CHECK their parcels straight away while the courier is still present because apparently the customer is never right!

In September 5th 2024i bought 1pr of Ske

Been using HOF FOR ages over 20 get real good bargains on all nice designer garments for the whole family. Value for money and fast delivery service

The chosen courier for Hof, Evri, delivered my parcel to a completely different address no surprise there, and sent a photo of a random house to my email. Fortunately the honest very elderly lady from that house kindly brought the parcel to me.

When I opened the plastic bag the contents had been thrown in, one damaged shoe box containing a pair of worn shoes and one leather jacket complete with security tag and screwed up in a ball in a plastic wrapper.

Ive read some of the reviews and don't feel at all confident that I will receive the best customer service either from Evri or HoF so I intend to physically go to the store and take it from there needless to say I wont shop with them again and if I could give zero stars I would.

I am extremely disappointed with this shop.

I returned my order, and the parcel was successfully delivered back to the warehouse.

They received my parcel on 8 June; on 22 June, I wrote to them because I was wondering why my money hadn’t yet been refunded to my credit card; today is 2 July, and the shop is ignoring me.

I have contacted customer support on numerous occasions, but instead of resolving the issue, I keep receiving standard replies with no clear timeframe for the refund. It seems that as soon as they receive your money, they completely stop caring about the customer.

A refund shouldn’t take this long once the returned item has already been delivered. This has been the worst experience I’ve ever had, and I expected much better from such a well-known retailer.

If the shop still fails to refund me and continues to ignore me, I will take serious legal action.

Absolutely appalling experience in House of Fraser.

I tried to purchase a bag that had a clear £160 sale sticker on it. When I got to the till, I was told it was “mispriced” and should have been £195. However, there were other identical bags in different colours (including cream) also marked at £160, and I was told those were correctly priced and that only the beige one was supposedly wrong.

This makes no sense to the customer and is extremely misleading, especially when the same product line is displayed side by side with matching sale labels.

Instead of honouring the displayed price or acknowledging the confusion caused, staff simply said they would remove the items from the shop floor for 25 hrs and reprice them at £195 later.

The staff member who dealt with me (an older lady) was quite abrupt and unprofessional, with no attempt to resolve the issue in a fair or customer-friendly way.

Very poor experience overall with misleading pricing, inconsistent labelling, and disappointing customer service. I left without the item and with no intention of returning.

I thought buying through House of Fraser would offer good service, but it absolutely did not. I ordered a three-piece garden furniture set during the sale. It was a good price at £149.99, plus a rather expensive delivery charge because it required a two-person delivery. So, I ordered and paid the £49.99 delivery fee. It arrived damaged and was delivered by a single person. The box was badly damaged, and I had obviously paid for two-person delivery. We unpacked it and found damage to the back of one chair. I contacted online chat straight away; I would rate it 0 if it were possible. After over 40 minutes of back and forth, providing proof of CCTV delivery and damage, I was told he couldn't do anything and someone would email me. Well, that didn't happen. So I emailed myself and sent all the proof and again no reply. A company as big as House of Fraser with a terrible customer service. I won't be ordering again, broken part and £49.99 delivery for a man and van with a damaged box. Absolutely awful expensive service. I have a brain tumour and thought I'd treat myself, lesson learned. Don't trust any company.

Will never buy from them again. I received a damaged fragrance that was meant to be a gift, and after a long email exchange with customer care, their final response was that they will not offer any resolution because only the gift box is damaged and the contents are “probably fine.”

No words. A company that seemed reputable clearly doesn’t stand behind its products or its customers.

Order item but not delivered by courier as damaged in transit ..
Unable to Contact House of Fraser as the website doesn't have any contact information only drop down menus which does include missing items or any Chat or phone details..
So buy !pay ! And then sod off Absolutely rubbish customer so call service..
Pity I cannot give Zero review.
You can tell they don't give a damm as they don't respond to any complaints even on the site!

Ordered garden furniture...was charged £50 for delivery
and was delivered with a few hours notice of delivery. I was not at home to accept the delivery and the item was dumped UPSIDE DOWN on my driveway. Does it make sense to just leave a heavy item in someone’s driveway especially as it clearly stated it’s a 2 man delivery. I can’t believe I had to pay £50 for such appalling delivery and service.. Also impossible to get hold of anyone at HoF and the delivery app is useless.
Emailed customer service where my issue wasn't addressed at all and they simply replied it was delivered in time. NOT GREAT AT ALL.

My experience with House of Fraser was extremely disappointing. If i could give zero stars I would.

I received an order that was missing an item. After reporting the issue, the company conducted an investigation and informed me that their records showed the item had been picked, checked, packed and delivered. On that basis, they rejected my claim.

As the customer who opened the parcel and found the item missing, I was left feeling that my concerns had not been properly acknowledged and that the company's internal records were given greater weight than my account of what was actually received.

Fortunately, I escalated the matter through PayPal, who reviewed the case and refunded me for the missing item.

I can only comment on my own experience, but I found House of Fraser's handling of my complaint unsatisfactory and would think carefully before ordering from them again.

The company & the site itself is great. But the waiting time is a joke they have the cheek to charge you £5 for standard delivery arriving week later

Still waiting for half my order they have no idea where it is an im missing my arsenal away shirt 2 pairs of trainers laces equating to around 350 pounds no offer for a refund or anything. the fool said its been delivered then i had to show the pending sign ..we will contact you in 24 hours been a week for a next day delivery HOF50002002777472

Don’t order furniture from them. Unable to deliver orders. Customer service and their complaint handling is at the lowest. You will waste a lot of your time chasing orders, but nothing will arrive. I wasted nearly a month just to find out that without informing me they have cancelled the order due to few damaged boxes. They are unable to replace orders but happy to double charge delivery fee if you reorder.
And they don’t have any contact number, where you could speak to any person. Awful experience.