Absolute garbage. Used them years ago and it was fine. Purchased now twice and each time the license keeps saying expired and will not work or download sheets from Google Sheets to Excel. No customer... See more
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I bought the 365 program. It was three days before I got the download information and directions. I needed the program the next day so, I downloaded and purchased it from another outlet. I have ask... See more
Been trying to get a return call for a week now. I did get a response via direct Email but nothing from contact page. When I try the phone number, they 'try'(for about 2_seconds) to find a 'live pers... See more
I purchased Microsoft Office 2021 Professional Plus on a Sunday afternoon. Within 4 minutes of purchase I received the link to download it and another email with the activation code. All went perfec... See more
Company replied
Company details
Written by the company
Helpful Downloads is an American owned and operated digital software e-commerce retailer located in the United States. Here at Helpful Downloads, we strive to provide you with the best and latest software in the industry, competitive prices, and the professional experience you expect and deserve as a customer.
Contact info
4355 Cobb Pkwy, 30339, Atlanta, United States
- (833) 702-1570
- info@helpfuldownloads.com
- helpfuldownloads.com
3.0
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Just easy to do
29 August 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
very helpful
6 September 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Yesterday I purchased MS Office 2019
Yesterday I purchased MS Office 2019 Pro and was provided the product and key. However when attempting to activate MS stated it had previously been used. It was late so I emailed info@helpfuldownloads about the problem. This morning Matt emailed me a new key and with some problems with MS regarding my previous email address I quickly created a new email and viola... MS Office is now fully functional. Can't thank Matt and the Helpful Downloads Team for their prompt and efficient assistance. I will definitely be coming back to them in the future
5 September 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
It took hours to get it loaded
It took hours to get it loaded. With all the technology we have today it should not be that hard to do. Very bad. 🤯
1 September 2024
Yes, purchase this!
I was scared I'd be throwing my money away but I took the chance to purchase. All instructions received were very easy to follow. I love my office suite.
1 September 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
I was never able to down load so feel…
I was never able to down load so feel like I have been
Cheated .
24 August 2024
Reply from Helpful Downloads
We apologize for any inconvenience this may have caused you. This is certainly not the experience we want our customers to have.
We understand your frustration and assure you that we are taking this matter seriously. Our team is currently investigating the issue.
Kindly check your email for more information.
Thank you very much
3 September 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
OFFICE PEOFESSIONAL
THE SOFTWARE I NEEDED DOWNLOADED BEAUTIFULLY AND IT WAS QUICK AND PAINLESS PROCESS.
30 August 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
I have tried to install MS 365
I have tried to install MS 365, but since I have been renting it for $6.90 per month, I can't have 2 of same program.
I cancelled the monthly rental of 365, but still no download from my purchase from you.
Can I just get a refund?
29 August 2024
Reply from Helpful Downloads
We apologize for any inconvenience this may have caused you. This is certainly not the experience we want our customers to have.
We understand your frustration and assure you that we are taking this matter seriously. Our team is currently investigating the issue.
Kindly check your email for more information.
Reply from Helpful Downloads
We apologize for any inconvenience this may have caused you. This is certainly not the experience we want our customers to have.
We understand your frustration and assure you that we are taking this matter seriously. Our team is currently investigating the issue.
Kindly check your email for more information.
Office 365 was installed on two…
Office 365 was installed on two computers so far without issue.
19 August 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
My download process was handled in a simple, efficient , and professional manner.
My download process was handled in a efficient and professional manner. The process was basically handled in total for me.
26 August 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Emmanuel was very informative and…
Emmanuel was very informative and patient with my issues. I have clarity on everything I was questioning him about. I am very happy with purchasing Microsoft 365. Being able to call and get one on one assistance is wonderful.
28 August 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Reply from Helpful Downloads
Hi Craig,
We are terribly sorry for the inconvenience that this issue has caused you! We were able to process your refund request last time and have the issue resolved within 24 hrs. One of our support team will be in contact with you today so please be on the look out.
Looking forward to hearing from you.
Kind regards,
The HelpfulDownloads Team
Emmanuel was patient and knew what he…
Emmanuel was patient and knew what he was talking about. Very helpful. Thank you.
27 August 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Won’t download
Won’t download. Won’t refund. Expects u to schedule a 30 min call on time frames that won’t work. This is crap!!!!!!
24 August 2024
Reply from Helpful Downloads
We apologize for any inconvenience this may have caused you. This is certainly not the experience we want our customers to have.
We understand your frustration and assure you that we are taking this matter seriously. Our team is currently investigating the issue.
Kindly check your email for more information.
Great customer service and very…
Great customer service and very knowledgeable about the product. Thank you
23 August 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
I did a little bit of background…
I did a little bit of background research on the internet and found that the vendor had high trust in the market and good general experience reported by the average user.
That was enough for me, so I ordered and within 10 minutes had successfully downloaded, installed and licensed Microsoft Visio 2019.
Totally easy and straightforward installation and licensing. I am perfectly pleased and will bookmark them for future use.
20 August 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Software is great fast delivery and the…
Software is great fast delivery and the prices are great.
25 August 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Avoid Helpful Downloads
Avoid Helpful Downloads. It’s a scam in broad terms. The probability of encountering issues isn’t worth the the “cheap” price they are advertising.
1 August 2024
Unprompted review
Reply from Helpful Downloads
We apologize for any inconvenience this may have caused you. This is certainly not the experience we want our customers to have.
We understand your frustration and assure you that we are taking this matter seriously. Our team is currently investigating the issue.
Kindly check your email for more information.
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