My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... See more
Company replied
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Easy way to find local cleaners - with no strings attached! We loved using Helpling to find a cleaner for our home, and found one quickly by selecting the days and times we wanted cleaning. You are th... See more
Company replied
Scheduled a cleaning through Helpling UK, but the cleaner canceled last minute. I had to scramble to find an alternative.Very inconvenient and unprofessional!
Company replied
Great place to get cleaners in London and I like the reviews as it helps you choose the best person for you. The only downside if you need to book at least 48 hours in advance (even if there may be av... See more
Company replied
Company details
Information provided by various external sources
Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Contact info
Teddle Limited 86-90 Paul Street London , EC2A 4NE , London, United Kingdom
- info@helpling.co.uk
- helpling.co.uk
Great platform - would use again
Great platform - had a cleaner accept my job in less than an hour, very good service at a competitive rate. I am not sure how much the platform pays the cleaners, I hope they get a fair rate. Flat was spotless and very friendly cleaner.
22 September 2021
Unprompted review
Reply from Helpling UK
Hi Marty,
Thanks for your review!
We're pleased to hear that you're happy with the service. All cleaners on the platform are free to set their own rates per hour, with full visibility on what the customer pays too. If you have any questions, please feel free to send in an email.
Many thanks,
Your Helpling Team
Hepling team very helpful.
20 September 2021
Unprompted review
Reply from Helpling UK
Hi Lobar,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
First time cleaner, but great job
First time cleaner, so was a bit sceptical, but was highly satisfied with her work.
19 September 2021
Reply from Helpling UK
Hi there,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Easy and convenient.
18 September 2021
Reply from Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Reply from Helpling UK
Hi William,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Reply from Helpling UK
Hi Gergana,
Thanks for your review!
We're happy to hear that you're enjoying the service.
Many thanks,
Your Helpling Team
Good source of personelle for the jobs…
Good source of personelle for the jobs you need. I’d recommend it. Thanks
15 September 2021
Reply from Helpling UK
Hi Alistair,
Thanks for your review!
We're glad to hear that you're enjoying the service.
Many thanks,
Your Helpling Team
Not happy about the app or website
Not happy about the app or website. Can't do much with it, and no changes to an unconfirmed booking. I haven't even had a cleaner yet and had to contact customer service 3x already. No place to put referral codes in the app or mobile site, again had to contact support. Sighh... all this time spent trying to get a cleaner I could have cleaned the house myself!
12 September 2021
Unprompted review
Reply from Helpling UK
Hi there,
Thank you for your review.
Unfortunately, customers are currently unable to make any changes to requests without contacting our support team who are available via SMS and email. Referral codes should be added at the time of booking, however, if you forget, can be added manually by us post booking. Your feedback is appreciated and we're always striving to improve our customer satisfaction and hope to resolve such issues as soon as we can.
Kind regards,
Your Helpling Team
I found a good cleaner on Helping
I found a good cleaner via the platform and I am happy with my first clean. However, the platform can be improved as the interfaces are not helping when you need to do changes to your requests. I hope this will be taken on board as a constructive feedback, as I found it difficult to connect with somebody for support while trying to cancel request.
11 September 2021
Reply from Helpling UK
Hi Ekaterina,
Thanks for your review.
We're glad to hear that you found a good cleaner with us but sorry to hear that you have not had the best experience with the app/website. Unfortunately, changes to requests can only be made by contacting our customer service team, who are available via SMS or email. Your feedback is extremely valuable and has been passed onto senior management.
Kind regards,
Your Helpling Team
Reply from Helpling UK
Hi Friedrich,
Thanks for your review!
We're happy to hear that you're enjoying the service.
Many thanks,
Your Helpling Team
Andrea is a great cleaner
Andrea is a great cleaner very thoughtful and kind and nice to talk to and is a good cleaner she has also helped with tidying and housework too which I appreciate
8 September 2021
Reply from Helpling UK
Hi Joelle,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
It's OK
It's OK, but would appreciate to have more flexibility for how often I want my clean g to be. Currently it's just weekly or bi-weekly. Monthly would be nice too.
6 September 2021
Reply from Helpling UK
Hi Inga,
Thanks for your review, we sorry that you found our service only worthy of 3 stars.
Unfortunately, monthly bookings are not available as majority cleaners found that it was not beneficial for them or their calendars. An alternative would be to book a one-off every month.
Kind regards,
Your Helpling Team
Excellent website to hire…
Excellent website to hire cleaners!!Lots of customer support.
6 September 2021
Reply from Helpling UK
Hi Poonam,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Useful, but app needs work!
The concept is good and useful, however the app has so much going wrong with it that needs immediate improvement. Not being able to delete booking requests yourself is the main issue. To have anything deleted, even pending requests, you need to message customer service which is a huge pain and is not always very responsive and quick.
The search results for cleaners is also lacking, most of the time I can't find any cleaners, even though if I wait a few days someone within my requirements will assign themselves to my booking, so where were they when I was searching to request to start with?
In addition, having a look at invoices - the company takes quite a lot from the total payment. For example, from a £29 payment, the cleaner only gets £20; £8 goes to a service fee, and a platform/support fee... and considering the platform is not very technical and you are unable to make any changes through the app, I'm not sure what this fee is going to.
6 September 2021
Unprompted review
Reply from Helpling UK
Hi Adesi,
Thanks for your review. All feedback is greatly appreciated as it really helps us to identify what needs to be improved to help us with complete customer satisfaction. The points you have mentioned have been noted and passed on to senior management.
In regards to your search results, these are based on the cleaners availabilities and what they have selected as their available days, times and locations. If a request is taking a little longer to be confirmed, it is opened up to other cleaners, who are able to opt in to the request if they see on that suits them. This explains why you are sometimes assigned a cleaner a few days later and why they were not available in your search.
In regards to the payment breakdown, each of the cleaners are free to set their own rates per hour, whilst doing so, they can see exactly what they will receive per hour and what the customer will receive per hour. The service and platform fees go towards helping us build a better product, which is not limited to just the technical app/website side of things.
Kind regards,
Your Helpling Team
Would contract again
Great communication and the cleaner was very professional.
6 September 2021
Unprompted review
Reply from Helpling UK
Hi Kat,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Reply from Helpling UK
Hi Enrica,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
A thorough, reliable and friendly cleaner
My cleaner arrived on time, was friendly and caring with good communication and did a very thorough clean. Very happy to recommend her to others - thank you :)
3 September 2021
Reply from Helpling UK
Hi there,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Reply from Helpling UK
Hi Liz,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Really Helpful
Emmy and Helping have been great in fulfilling all our cleaning needs and more with a simple easy to use site
2 September 2021
Reply from Helpling UK
Hi Gavin,
Thanks for the 5 stars!
We're pleased to hear you're happy with the service.
Thanks,
Your Helpling Team
Expensive
My cleaner this time was great. I find Helpling to be very expensive but worthwhile if I’m desperate
Better to get someone through a local advert or recommendation so that you are paying direct.
Helpling works for me if my regular help is away.
1 September 2021
Reply from Helpling UK
Hi Rachel,
Thanks for taking the time to leave a review. We're glad to hear that we're a useful service for you when you're regular cleaner is away but sorry to hear that you find the service expensive. The cleaners on the platform all set their own rates per hour and you do have the choice of selecting a price range.
If you need a cleaner in future and would like some help with getting a cleaner at a lower price, please do not hesitate to reach out.
Kind regards,
Your Helpling Team
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