Helpling Deutschland Reviews 7,648

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Used it twice. Payment is easy and communication with the booked provider as well. Good overwiew over all available providers and their prices.

Rated 4 out of 5 stars

Overview and usability becomes better step by step - supports the process also better now (can do most of the standard actions) Some improvenment ideas * enable to add ratings from App even if y... See more

Rated 4 out of 5 stars

Good experience in general with the booking. Once they called me back and asked if I want the money back because the cleaner was very late (didn't expect anyone checks and follows up on this). It woul... See more

Rated 5 out of 5 stars

Very good service. Booking a cleaning person is simple and easy. The whole process couldn’t be more straight forward. We had a very good first experience. I would suggest adding a filter for lan... See more

Company details

  1. Cleaning Service

Written by the company

Willkommen bei Helpling, Europas führendem Marktplatz zur Vermittlung von Reinigungskräften. Über Helpling finden Sie ganz unkompliziert haftpflichtversicherte Reinigungskräfte für Ihr Zuhause. Vergleichen Sie Profile und Preise und finden Sie die für Sie passende Reinigungskraft mit nur wenigen Klicks.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Good app i want to know more about this…

Good app i want to know more about this kind of service. Because i now that you are offering vertical and i want to apply. But please not make Constant threats that they close my profile if I don't do what they say sometimes customers don't respond and nothing else can be done. So be considered if I haven't been able to get many customers yet. I accept requests and then customers cancel and it's not my problem. And i want to activen de service vertical here in Karlsruhe.

4 January 2025
Unprompted review
Helpling Deutschland logo

Reply from Helpling Deutschland

Hello Brut adventure, thank you for your feedback! We understand your concern, but unfortunately, we cannot fully follow up on your request. However, feel free to contact us at help@helpling.de, and we will be happy to explain everything and take a closer look at your profile. Since we are unable to identify you in our system, it would be great if you could mention that you left a comment on Trustpilot so we can assign your request to the right profile.

Regarding the Verticals, they are currently in a test phase and are available only in Berlin at the moment. We are constantly working on improving them and plan to expand them across Germany in the future.

We look forward to assisting you further! Best regards, the Helpling Team

Rated 3 out of 5 stars

My timeline

I am very glad

25 December 2024
Unprompted review
Helpling Deutschland logo

Reply from Helpling Deutschland

Hi Andrews Frimpong, we appreciate your comment but can't quite understand why you decided to give us 3 stars - feel free to let us know at help@helpling.de if you disagree with anything. Best regards, the Helpling Team

Rated 2 out of 5 stars

Never using it again

I’m extremely disappointed with this platform and won’t be using it again. We specifically selected a preferred cleaner based on the app’s assurance that they were available on the requested day. Instead, we received a notification that someone entirely different—whom we never chose—was assigned without any opportunity for us to confirm or decline. To make matters worse, the quality of the cleaning was far below expectations. It’s unacceptable to allow users to select a cleaner only to assign someone else without proper communication or consent.

29 November 2024
Unprompted review
Helpling Deutschland logo

Reply from Helpling Deutschland

Hello Selma Halak, we tried to find your profile in our system to better understand your statement, but unfortunately we could not find a match. It sounds as if you didn't uncheck the “Automatically confirm request” box in your request if you didn't want to be referred to another cleaner. Of course, we offer our customers the option of having their request sent only to the cleaners they have selected if they wish so. In addition, you always have the option of canceling your appointments with your cleaner - if you open your profile and look at your appointments with your cleaner, you can click on the “Delete” button to cancel all appointments. We are very sorry that the quality was not good enough for you and we ask you to send us a quality complaint to kontakt@helpling.de. Best regards, the Helpling team

Rated 1 out of 5 stars

Won't ever use this platform again or recommend it

The service was very mediocre and lazy.

18 November 2024
Unprompted review
Helpling Deutschland logo

Reply from Helpling Deutschland

Dear Thomas, we are very sorry that you were not satisfied with the service provided by your booked cleaner. Unfortunately, we cannot find any quality complaint or any other attempt to contact us in your profile. If you are not satisfied with the performance of your cleaner, please contact us at kontakt@helpling.de so that we can help you further. Best regards, the Helpling Team

Rated 3 out of 5 stars

All is good.

The experience so far is not bad.Hoping for better services from helpling

15 November 2024
Unprompted review
Helpling Deutschland logo

Reply from Helpling Deutschland

Hello Nneka, you are welcome to tell us in more detail at kontakt@helpling.de what better service you would like from us! We look forward to your feedback! Best regards, the Helpling team

Rated 1 out of 5 stars

My order was cancelled 1 hour before…

My order was cancelled 1 hour before the appointment. I had no option to complain about it on the app at all or request new cleaner urgently. The order was simply deleted with no indication that it had ever been booked

22 October 2024
Unprompted review
Helpling Deutschland logo

Reply from Helpling Deutschland

Hello Evgeniya, we are very sorry that you had such an experience! Unfortunately, we cannot clearly identify your profile, so we would ask you to contact us at kontakt@helpling.de so that we can understand together why this happened to you. Best regards, the Helpling team

Rated 4 out of 5 stars

Good experience in general with the…

Good experience in general with the booking. Once they called me back and asked if I want the money back because the cleaner was very late (didn't expect anyone checks and follows up on this). It would be 5 stars if I could have more flexible time-slot ranges, eg: Mon - Thu, for 2h, in the timeframe from 3pm - 8pm. This way I'd get higher chances of getting the cleaners I selected.

9 October 2024

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