Help Medical SuppliesReviews 

166
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

They sell this life sustaining equipment with warranty. Then when the equipment fails, you pay shipping to send it back and no idea of when it will repaired. They say they shipped it back to the manuf... See more

Rated 2 out of 5 stars

I ordered replacement filters from this company and both of the items i received were incorrect. Their website listed a 10 pack of filters and only one arrived. They told me it was a mistake in the we... See more

Rated 5 out of 5 stars

My great purchasing experience with Help Medical has been with Nick Grinberg. From the first phone call and texts I’ve been perfectly happy with the company and especially Nick. His friendly attitude... See more

Rated 5 out of 5 stars

I've spent an entire week jumping through hoops for a local company, and STILL don't have a machine. After emailing my prescription to Jonathon, he was able to set me up in under 20 minutes! The custo... See more

Company details

  1. Health & Medical

Information provided by various external sources

is dedicated to offering you the most competitive pricing with our and providing you with the service and equipment you need to breathe easier and get a good nights sleep!


Contact info

3.5

Average

TrustScore 3.5 out of 5

166 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(166)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

NO refund on defective product--beware!

ordered cpap mask - received, used briefly, and found it to be defective. However, they say once package opened, can't get your money back. DO NOT BUY FROM THIS COMPANY. They will take your money & offer no recourse to faulty equipment.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Eric and Help Medical Supplies were…

Eric and Help Medical Supplies were incredibly helpful when I needed a replacement part for a CPAP for a visiting relative. Eric responded to my request immediately and they had the tube that I needed. I was able to pick it up within an hour. Eric was great, and available to call in case we had any questions. Great location in the city for easy pick up, and a really good price.

5 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent price, service and fast shipping

Superior service and fast shipping. Excellent price for the ResMed AirCurve 10. In fact, we paid significantly less out of pocket than we did when we bought the original one 8 years prior through our insurance.

26 January 2023
Unprompted review
Rated 5 out of 5 stars

OMG...this is the best company ever

OMG...this is the best company ever. The products are affordable. ERIC Jackson is the best. Very professional and knowledgeable. He helped me make the best selection for my mother. If you need emergency CPAP accessories, this is the right place to come. Thank you Eric.

27 January 2023
Unprompted review
Rated 1 out of 5 stars

Bad products bad seller

I bought a Mirage Quattro Full face mask from these people and it never worked out of the box. It leaked so bad it was usless from the first try. When I tried to send it back they refused because it was a "hygienic item" but they never defined what a hygienic item was. The mask cost 50% more than other comparable masks. Do not do business with this company

25 October 2022
Unprompted review
Rated 5 out of 5 stars

needed travel cpap mask

needed travel cpap mask and ERIC was ve the day....or week ! Eric was a pleasure to deal with and from now on i will buy my supplies from him!

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Jeanette😇, Nick😇, and HMS🇺🇸💯%

I would like to extend an appreciative thanks to "Jeanette" and "Nick" for their friendly and knowledgable assistance. I suffer from "Long Covid" and after 10 months of recovery, I am ready to get back to work, but I had the most difficult time finding the unit I researched, and Jeanette found me a better alternative in, literally, 10 seconds, it was so fast and Nick text me the specs while I was talking to Jeanette...What a team...and I was able to pay a little extra to get it next day. I am currently functioning with a 80% lung capacity and in order for me to get back some semblance of my life pre-Covid, I needed a POC for recreation, work, traveling etc. Great Big Thanks to Jeanette😇, Nick😇, and HMS🇺🇸💯%

Kind Regards
Terrance Barrow
08/26/2022

26 August 2022
Unprompted review
Rated 5 out of 5 stars

I came to NYC for the weekend realized…

I came to NYC for the weekend realized I forgot my CPAP Power cord. Found Help medical by googling and saw it was fairly close to my hotel--a long walk. So called and Eric said to come right over He had three cords for me to choose from and luckily had the exact one and it was inexpensive too, just $62. So glad I found them.

21 August 2022
Unprompted review
Rated 5 out of 5 stars

I came to NYC on a Saturday to move a…

I came to NYC on a Saturday to move a daughter into college and discovered I had somehow forgotten my CPAP mask. I googled “Resmed suppliers near the East Village” and found Help Medical Supplies. When I called, Eric was so helpful and told me he had just what I needed. When I arrived and picked up the mask, he was such a nice guy and helped me get just the right fit. Thanks Eric for saving me from a weekend of disruptive snoring!

21 August 2022
Unprompted review
Rated 5 out of 5 stars

Eric provided exemplary service

Eric provided exemplary service. He understood my concern. Then investigated and called me back with the answer. Thank you. I wish I could find my order number online under my account though.

18 August 2022
Unprompted review

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